U.S. Bank Branch 39th Ave, Puyallup

U.S. Bank Branch Reviews

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  After nearly 9 months of doing drive through deposits for my company I was informed today that "whenever you come through I have to deal with angry customers". I was flabbergasted. The car behind me was in a hurry, and thought laying on their horn, then exiting their car, walking to the glass and beating on it while shouting obscenities was acceptable. I went out of my way to remind the angry customer that they are doing their job the best they can and yelling isn't helpful.So imagine my surprise when after being called a 'c***' for asking an angry customer to not pound on their glass I'm accused of being the issue. If there is a bank etiquette such as 'if your doing more than x items we ask you come in' that is understandable but if this etiquette has never been communicated to the customer it is highly inappropriate to make it personal with such a statement. Top it off that we are in the middle of covid-19 and people are continuously encouraged to use drive up/contactless services it felt awfully tone-deaf. I work in retail, with covid we have to limit our customer count to 3 at a time. We always have a line and everyday I field countless angry customers who are not pleased at having to wait. However, I don't accuse other customers of being the reason I have to deal with such things(especially not right to their faces) I listen to the customer complaint, offer my apologies and rectify anything that I can, then I move on. Ultimately I left feeling ashamed and humiliated for simply trying to make a few deposits. "We are asking that if you have more than X items in a transaction that you come inside when possible as it helps the traffic of our drive through" would have been sufficient enough.

  Response from the owner

  Hello Alexandra, Thank you for taking the time to reach out and provide us with your experience. The behavior you've described is incredibly concerning and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 8604. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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  Linylove 2013
  1

  Went here tonight after going to dinner nearby and they don't even have an ATM. What kind of bank doesn't have an ATM?

  Response from the owner

  Hi Liny, thank you for taking a moment to share your feedback. We're sorry to hear you visited one of our locations that does not house a ATM. To locate ATM's in your area please visit usbank.com/locations or moneypass.com for our partnered ATM's. We hope this information is helpful. All the best, ^Kortnee

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  Cynthia Fisher Rose
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  It’s impossible to describe how limited this bank is. Just try getting bank hours by phone. You’re up a creek if you don’t have WiFi. Nice employees but bank itself changes policies at the drop of a hat. Wish I’d never moved my banking here

  Response from the owner

  We are sorry to hear you had a less than satisfactory experience during your recent visit to your local branch, Cynthia. We are sad we've made you feel this way. We would like to speak with you to address any concern you may have and make things right. Please send us an email with your phone number to [email protected], including reference number 4244. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa

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  Kevin Kysar
  1

  Lost my ID and my debit card. They wouldn’t let me get any cash out or apply for a new debit card without my drivers lisence even though I know all my security questions. Dumb bank. No way to get any money until after I get a new drivers lisence. Closing all my accounts here. I would suggest you do the same also

  Response from the owner

  Your review is very concerning to us, Kevin. Loosing my wallet is my worse nightmare, so I am so sorry this was the way you were treated. We'd like to speak with you to appropriately address the experience. Please send us an email with your phone number to [email protected], including reference number 1862. One of us will contact you within 24 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa

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  Aimee Sackmann
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  For two weeks now I have been fighting tooth and nail to get my money back that the ATM stole from me. Never use their ATM to make cash deposits. I no longer trust anything the bankers tell me due to the fact I was assured that my money would be in my account at the 10 business day following the claim and the problem is still not resolved going on 15 business days. Did I mention that when the ATM was counted the next day they found it to be over by more then the amount I am missing.

  Response from the owner

  Hello Aimee, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Kyle Diablo (CanadianAdventurer)
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  This isn't about this branch I particular but about the company. I recently took a trip to Canada, which is nothing unusual. We go there at least once a month and I always use my debit card up there, no problem. Without any notification, my card was locked after attempting to buy some food from a convenience store. It also cancelled my Amazon order for the textbooks I need for this quarter of school. We were stuck without money to purchase fuel in another country for an hour until a good samaritan loaned me some cash for gas. I was able to finally remove the lock on my card the next day. Whatever algorithm they use for suspicious activity is terrible and their entire system needs another good look. We will be paying off my Wife's line of credit with US bank when they open on Monday and will be moving our accounts to Red Canoe, a short distance from this branch who have guaranteed nothing like this would have happened.

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  craig spurlock
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  Went in for my company to make a deposit nate and brittany were very rude and after i waited 10 minutes and even had to come back and they threatened saying they wont take my deposit... terrible customer service.

  Response from the owner

  We are so sorry to hear this was your experience with the branch employees, Craig. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 6943. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Jessica

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  Daljit Kumar
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  Brittany heinselman she dont know how to talk with customer Customer care told me different thing and she told me totally different I have been this bank around five time always they make mess with customer Next I change my bank just bcz of not good service

  Response from the owner

  Hi Daljit, Thanks for leaving us your review. We at U.S. Bank pride ourselves on the customer service we provide and I'm so sorry to hear that you didn't receive the level of service we expect for our customers. We'd really like to discuss this with you. Please send us an email at [email protected] with your phone number and reference number 1394. Once we receive your phone number, we'll give you a call as soon as we can within 24 business hours. We hope to hear from you soon. ^Caitlin

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  Wendy P
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  Horrible service went there to cash a US bank check there and they wanted to charge a $5 fee! For what to open a drawer? Goodness gracious...

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  nauti fun
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  This is the worst us bank ever! 40 minutes to get through the drive through!