BECU credit union Puyallup

BECU credit union Reviews

• P

  Paul Greco
  4

  BECU branch with four updated 24 hr ATM machines located conveniently in Puyallup just off of Meridian near the South Hill Mall in the Willows Shopping Center.

  Response from the owner

  Thanks for the awesome review, Paul! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• K

  Krissy Doble
  5

  I spent almost 15 years with another bank and made the leap to change over to BECU. My first time visiting I had the pleasure of having Paul assist me and he was extremely professional yet made me feel like it was home. The level of comfortability and confidence he displayed was beyond my expectations. He listened to hear my concerns and interests not to respond and continue to the next guest, this showed I was valued as a customer. Thank you Paul you are an asset to the BECU branch.

  Response from the owner

  Thanks for the great review, Krissy! We definitely strive to provide positive experiences for our members and we’re glad to hear Paul and BECU met your expectations. We’ve shared your compliments with Paul and the team! Have a great day and thank you for being a member!

• M

  Megan McGee
  1

  I went in to cancel my card and talk about how I was being fraudulently charged but the app assistant helped in getting back my money. I asked my old card be shredded and I was getting set up with a new card. If this is where my experience ended I would give 5 stars. However, my card was never canceled and so I was charged again and went into the red. I tried to contact the after hours number to report my fraud again but when i called the after hours number I was informed that they were closed and I should call back Monday. I couldn't belive it an out of hours number for fraud that didn't function. This all could have been avoided too if my card were canceled when I initially had it shredded. So Monday when I'm out of state I'll be making phone calls about my fraud. And the following Tuesday when I return home I'll be canceling my account after 10 years not that it really matters the length of time I'm just astonished it's taken me this long to see the incompetence.

  Response from the owner

  Megan, Thank you for bringing this matter to our attention. We are looking into this issue and hope to resolve it promptly and accurately. Customer happiness is important to us and we hope you will give us another chance in the future. We would love an opportunity to speak with you. Please contact us at your earliest convenience by emailing us at [email protected] and provide your full name and phone number.

• B

  Brandon Tradewell
  5

  Went in today to the south Hill branch, met with Paul Morgan and can’t tell u how much I could hug this guy right now!! Super polite when asking me to put on a mask and was more than prompt and helpful when helping me. I definitely recommend asking specifically for this guy u won’t b disappointed!! Thank u Paul for everything today

  Response from the owner

  Thank you so much for the kind words, Brandon! We're so happy that your visit at our branch went so well. We're happy to continue to bring our members the best value and service with complete trust. Thank you for being a member.

• R

  Ramil Rosales
  5

  Braelyn Henderson & Darlene Lacsamana are GREAT !!! They both helped me with all my concerns about my accounts , they were so professional & the willingness to help customers, THANK YOU !!!!

  Response from the owner

  Hi Ramil, Thanks so much for taking the time to share your positive experience! We are glad that you enjoyed working with Braelyn and Darlene. Our goal will always be to provide the best experience and we love knowing yours was no different. Thank you for being a member.

• D

  David Palomera
  5

  Super awesome staff ESPECIALLY Paige Ross! She got me in and out with a brand new loan for my Tundra within an hour she even waited for us and helped us after they had just closed at 6 on the dot. She's the best! Highly recommend!

  Response from the owner

  Hi, David. Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Paige and the team! Have a great day!

• K

  Ken Graves
  5

  My business partner Corey and I visited the 3803 S. Meridian Puyallup BECU on 6.8.21 to open a business account for our new coffee stand.  After we were greeted warmly by Paige, we enjoyed a short discussion of our different account options.  It became apparent very quickly that Paige was very adept at her craft.  I found her demeanor very professional, refreshing, and engaging.  Paige is quick-witted, bright, well dressed, intelligent, polite, efficient, and everything else I would want in a pro banker. If I had to rate my interaction on a scale from 1-10 I would rate Paige 11/10. Thank you BECU for a great first customer experience. It felt completely different than the banks I have used in the past. Bravo.

  Response from the owner

  Thanks for the great review, Ken! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Paige and her manager! Have a great day!

• D

  Dana Swenson
  5

  Anna at the South Hill, Puyallup location was informative and took the extra step to elaborate my options when it came to credit and auto loans. I feel prepared and confident going forward after our meeting to establish and maintain good credit for my growing family. I would recommend BECU services and am impressed by their representatives, thanks again.

  Response from the owner

  Thanks for the great review, Dana! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Anna and the team! Have a great day!

• N

  Nicole Clemenson
  5

  PAIGE ROSS is so awesome! We were working on getting a loan through her and she even stayed late to make sure we got everything finalized so we wouldn't need to make a trip back the next day. So highly recommend!!!!

  Response from the owner

  Thanks for the great review, Nicole! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Paige and the team! Have a great day!

• S

  Shelby Stiffarm
  5

  This BECU branch has amazing staff! They are so helping, quick and easy to work with. They have 4 ATMs so their is hardly a line, and if there is, it goes quick! Lots of parking and convenient location. Thank you!

  Response from the owner

  Thanks for the awesome review, Shelby! We strive hard to meet the expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!