KeyBank S Meridian, Puyallup

KeyBank Reviews

• P

  Penelope Zeng
  1

  Called at 5:59 pm on Friday saying I’ll be 1 min late, because I’m stopped at the red light in front of them (the one at TJ maxx), then I made it in their parking which was then 6:01 pm, 1 min past their closing time and they said they already balanced out so can’t help me. Can’t help but think they balanced out early, I have worked similar jobs myself, it’s definitely not a 1-min task to balance out your till. So yeah thanks a lot clerks at KeyBank Puyallup today.

  Response from the owner

  Hi Penelope, thanks for getting in touch. We apologize for the experience you had. I will be sure to pass this along to our Branch partners. Hope you have a good weekend! ^LH

• J

  Jacob Michael Van Mechelen
  5

  Ever since day one the this bank has been so beneficial for me. To my recollection, Reshawn was the first teller, and perhaps the first person, that I met there, and I'm so glad I did. She has been so pleasant and delightful and has helped me more than I'd ever expected. There is another person I'd like to mention who has been equally helpful, pleasant, and delightful, but I don't remember her name vividly. It might be Sarah, but I am equally thankful for her as well. This is definitely the best bank I've ever banked with. Thank you so much for all of your help and support.🤟😊🔥❤🔥👍

  Response from the owner

  Hi Jacob, Thanks so very much for taking the time to provide your feedback, we really appreciate it. Have a great week!! ^LH

• B

  BRIAN PAUL
  1

  I can't even believe how frustrated I am with Key Bank. I have great credit, a great job, and equity in my house. KEYBANK Mortgage pulled some shady business and charges you up-front to do complete your loan. I don't know why I fell for the bait and decided to proceed. Everything was going fine and the appraiser comes out to my house mask-less and was there for 5 minutes and appraises my house. The Value came in WAYYYY under value and than Chris Miller tells me your now going to need $15,000 to close your deal. Than to top it off after he gives me the bad news they wouldn't refund me the $500 dollars. Moral of the story they are un-professional and didn't run the proper comps prior to sending out the appraiser. The told me there should be no problem with your loan. If the mortgage broker did his home-work he could prevented this by being up-front. Now I have returned back to my prior lender, which I should of done in the first place. My loan closed on time and my house came in $50,000 higher than KEY BANKS appraiser and my loan was completed with no hassle in 30 Days. I was a great customer of KEYBANK for many years because they have one great employee there named Mary. DON"T NOT REFINANCE YOUR HOUSE HERE!!!!

  Response from the owner

  Hi Brian, What you described does sound frustrating and I'm sorry you didn't have a good experience. If you have any additional questions or would like someone to give you a call, please send an email to [email protected] including your full name, zip code, phone number and details, and we'll be in touch. Also, please reference case #47524

• G

  Gretchen Davies
  1

  Horrible Customer service teller over the phone gave us misinformation regarding starting a new account. The Vice President/Branch Manager Theresa Portmann-Tillman is discriminative and has a attitude and treats everyone with the upmost disrespect and talks very loud about customers personal information and did not respect my privacy. Called the bank when I got home to report my customer experience to the bank she answered the phone and told us that's very unfortunate that that happened to you and hung up the phone on me. I've never had such a unpleasant banking experience in my lifetime. She should be unemployed or re-trained. I will not recommend anyone to this bank because of her actions. Three of my family members are going tuesday to remove there funds because of this experience. Lots of money withdrawn from this bank because of one employees ignorance.

• J

  Janelle D
  5

  Stephanie helped me get set up with everything I am needing to help better save for my future. Hope to keep her as my personal banker for my daughter and myself! Thanks so much!

  Response from the owner

  Hi Janelle, glad to hear about your Branch experience! Use the red key! ^JL

• T

  Terry Miller
  5

  I like the personal and professionalism the tellers and bank officials. Been with it for many years

  Response from the owner

  Hi Terry, thanks so much for the 5* rating and great review, we really appreciate it. I'll be sure to pass this along to the branch. Hope you have a great week!! ^LH

• C

  Cindy zimmerman
  5

  Great customer service, very friendly staff, extremely helpful, very knowledgeable. So easy to work with.

• S

  Shelby Meridy
  1

  I don't even think I've had the account open for a full week and it's already in overdraft and I didn't even have a debit card at the time of the overdraft I just got my debit card today in the mail went in the bank customer service was horrible the bank tellers help more than the other employees that sit behind the desk considering closing the account really really really soon horrible just horrible

  Response from the owner

  I'm sorry to hear about the issues with your account, Shelby. If you send us a message to [email protected] with more information we'd be happy to look into it. ^ JJ

• P

  Pete Jonathan
  5

  Took money cash to deposit and l did not wait long. I also come here to motorized papers for employment and it always fast.

  Response from the owner

  Hello Pete: Thanks for the great rating and review, we really appreciate it. Have a great weekend!! ^LH

• J

  Jetset Tonio
  1

  Customer for a month and they suck! Takes hours for them to send Domestic Wire Transfers