Bank of the West Se 14th St, Des Moines

Bank of the West Reviews

• T

  Tony Merrill
  1

  I tried to cash a check here today that was given to my daughter from her grandfather that has had an account at the bank “forever”. She is out wedding dress shopping so I told her I would cash it for her. It was legally endorsed to me. The management was not helpful or willing to work out a solution. My family has banked with this branch literally for decades, and this type of customer service is the reason for this review. I would give them 0 stars but I guess it has to be at least a one to leave the review.

• T

  TJFromMO
  1

  My account was not set up correctly. I was constantly getting fee after fee that they never credited that back even though it wasn’t my fault. I closed that account and now a year later I’ve gotten a collections notice even though I closed it out with a $0 balance. Now they say there is nothing they can do with the account being closed and it being so long ago. I don’t recommend this bank at all. They will take your money and they won’t help you.

• a

  aaron haskin
  5

  Great service. I enjoy banking here . Off topic here but i am really tired of folks and their bitchy attitude and feel the need to complain on these sites. Seriously folks people have to earn a living and unless you are harmed keep your negative opinions to yourself.

• C

  Christopher Smith
  1

  these guys wouldn't cash a check issued by their own branch, didn't care about documentation or anything. also very unfriendly, glad i don't do business there.

• J

  Jouney Youhana
  5

  There have been a couple instances were something weird has popped up on my banking statements and bank of the west is always happy to help me figure out if it’s something I should worry about. A specifc example would be today. I called in, left my question and info with a gentlemen named Bob, who did some research and called me back in minuets, with an answer. -Thanks guy!

• M

  Michaelg
  1

  Most disrespectful and lowest customer service quality bank I have ever banked with. Myself and atleast 5 other people that I know have banked there and switched banks because of the way they treat their customers.

• J

  Jason Mason
  1

  Very incompetent service. I have tried to close my account multiple times and they have informed me that everything is good to go, only to recieve a letter from BOTW corporate that I have an unresolved balance on my account. But when I go into the branch, they inform me that it is closed down. Not great customer service in this location.

• S

  Shana L
  1

  Open at 930am after people are already at work and close at 4pm before you are even off work. Doesn't make no sense at all

• T

  Terry Monk
  5

  Excellent customer service. Always a smile and friendly hello. Willing to help with anything

• L

  Lindsey Madsen
  5

  Great customer service. They know my husband by name, always great with a smile and willing to help us.