Bank of America (with Drive-thru services) E Altamonte Dr, Altamonte Springs

Bank of America (with Drive-thru services) Reviews

• L

  Leslie Barahona
  1

  The woman at the reception is the worst, she is rude and does not give correct information. They did not help me with the opening of my account, I went to another location and they did it without any problem!

  Response from the owner

  Hello Leslie. I'm sorry to hear about the experience at our financial center.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• r

  robert fabbricatore
  1

  During a pandemic, in my area, they don't have drive through tellers forcing the customer, including disabled customers to come inside and stand in line next to people. They do not answer their phone at any of the branches in my area. I'm stuck with them for now because of automatic deposits and payments but that may change. They pay no Federal Income Tax and actually get money back from the Treasury while cutting jobs and services while paying basically no interest on savings accounts. Perhaps if they didn't get free money from the Fed, they might have to count on deposits from customers and pay a decent interest rate.

  Response from the owner

  Hi Robert. We apologize for any inconvenience during this difficult time of uncertainty. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• A

  Astrid Ocean
  1

  Drive through is NOT open. One teller, 8 customers in line. Four people working the floor. One saying hello as you walk in and three soliciting new business (accounts). When you ask if they can get another teller, they say no they are taking care of new customers. Basically, once you become a customer they provide poor service. This is a daily occurrence (I'm forced to come here because of my job), even though they would like you to believe it's not the norm for BOA.

  Response from the owner

  Hi, Astrid. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• E

  Elizabeth Anderson
  1

  Why would you close at 4 when normal people don’t get off work til 5? Guess I have to go to another bank that cares to take care of their account holders

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• L

  Letisha Diaz
  1

  DO NOT DEPOSIT MONEY AT THE ATM THERE! It will eat your 400$ and when you call call to make the claim, They never put the claim in and now its taking me LONGER to get my money! Very unfortunate during the holidays!

  Response from the owner

  Thanks for sharing this feedback about your experience. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Alexandra Saavedra
  1

  Awful experience in this location always is something, no time, no appointments, so on. Rude unprofessional people. Make the people wait more than an hour but they don't even take your name when you are arriving. One Star was a lot for this bank location

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Matthew Borgens
  5

  Even after reading the reviews went here and was fantastic. Best bank of America I have been too. Friendly and respectful. Olga was so helpful best teller and customer service person I have does it all.

  Response from the owner

  Thanks for letting us know how helpful Olga was during your financial center visit, Matthew. We appreciate you taking the time to let us know what we’re doing well.

• C

  Christian Rosario
  1

  Always a long wait. In the last 12 months, I have visited this branch 5 times about 2 to 3 months apart to get a cashiers check made. Of those 5 visits, 4 of them were a waste of time As they claim that the machine is down after waiting in line for 20 minutes or so ( tally up all of that time ). I’m at the point that I’m convinced that they purposely try to avoid making cashiers cashiers checks and tell the excuse to clients that the machine is down. The pattern is just coincidental. It’s in fact it’s true that the machine is always down, then it’s very sad in Bank of America‘s part. They spend all the money and all the partitions and barriers for Covid, but they don’t take the time to fix up the machine or system to make cashiers checks at this branch. I never encounter this with any other branch and I think I will never come to this one again.

  Response from the owner

  Hello Christian, I'm sorry your experience with our financial center wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator . ^phil

• B

  Brandi Oyler
  1

  Everybody here is beyond rude and the OPPOSITE of helpful. ESPECIALLY THE MANAGER!! This branch made me consider changing banks.

  Response from the owner

  Good morning Brandi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• d

  derek tapp
  1

  Typical Bank of America never open ATMs always broken ready to change Banks been with his bank for 12 years and I am just fed up with their poor customer service. I have to go into the bank to get a new debit card because their app won't let me order a new debit card I can't use the ATM because my debit card is damaged but even the 1-800 number says I got to go into the bank to get a new debit card that they don't know why the app won't let me get a new debit card. I'm just so sick of this Bank if I could give it zero Stars I would

  Response from the owner

  Hi, Derek. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^joseph