Bank of America (with Drive-thru services) S Telshor Blvd, Las Cruces

Bank of America (with Drive-thru services) Reviews

• R

  Ronna Garcia
  1

  Today I went to withdraw 500 from the ATM at Bank of America on Telshore and I received 140. I went into the bank and the teller did not return the money owed to me due to defective ATM. Horrible she told me to call the banks customer service line. What the heck. I need to pay my rent today, if I get evicted or have to pay a late fee that is on them. I do not trust this bank. Horrible service.

  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance with filing a claim, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• A

  Anthony Garcia
  1

  Very frustrating. We have one bank in all of Las Cruces and it is only open from 9:00 am - 4:00 pm. Makes no sense when I (As do most) work from 8:00 am - 5:00 pm and sometimes longer. I live outside of Las Cruces, on weekends it's super cumbersome.

  Response from the owner

  Hello Anthony. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• B

  Bob Stiehler
  2

  Staff is very helpful as is manager but not sufficient to address customer load. Online service is the very worst - unable to reach live person, annoying loops. After 40 years with BA starting in CA, I am looking to move to another bank.

  Response from the owner

  Hi, Bob. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Angela Beck
  3

  Line can be long because they are short staff. If you can do your transactions online, that may be better, as the helpful staff person also suggested.

  Response from the owner

  Hi Angela. We appreciate that you took the time to tell us this, even though you were disappointed with our wait times. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jazmin

• E

  Elizabeth Chavez
  1

  Tried going inside the bank and arrived before 4pm before they closed, however their doors were already closed (I arrived at 3:50pm).There was 2 tellers inside, a blonde woman and a tall Hispanic Man. Very frustrating when people try to get out of work to try to make it on time to the bank before they close and they close before their business hours! Poor service, get your money out and go elsewhere where they’ll appreciate your business! This bank has gotten worse over the years!

  Response from the owner

  Hi Elizabeth. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• a

  azure heyward
  1

  The teller was unhelpful. The manager simply rude. I choose to do busness with Bank of America because the branch close to my business has always been very helpful and professional through out the years. If I had to deal with this branch on a regular basis I would change banks. Immediately.

  Response from the owner

  Hi. We'd like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Stephen Ashton
  1

  This bank is the most un-helpful. Worst customer service in town, and my job requires me to be in and out of financial institutions all day. Really don't use this bank. I have never not once had a positive experience at this bank. Their attitudes are the worst.

  Response from the owner

  Hi Stephen. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Scott Wilson
  5

  We have had nothing but good service at this bank. The line are normally short as is the wait time. The staff has always been friendly.

  Response from the owner

  Hi Scott, Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^sam

• E

  Emily Writer
  1

  One of the most unhelpful banks I’ve banked with. Told me I couldn’t withdraw over a certain amount of my money in cash. Poor customer service. Very happy to be leaving. If you’re looking for a bank try Citizens.

  Response from the owner

  Hi Emily. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  J Collins
  1

  So, because of COVID-19 the drive through is the only thing open. I get this. But, they only have one teller working and a line of traffic literally encircling the bank. Worse than that, I waited an hour and a half for my turn only to be told that they aren’t offering the service I need and I should have read the 8” x 10” sign with a paragraph of small font that they have posted about 25’ from where the cars are passing as they wait. They should have a person near the end of the line making sure that the people understand the limited services they are offering. The tiny sign isn’t cutting it.