Wells Fargo Bank S Telshor Blvd, Las Cruces

Wells Fargo Bank Reviews

• R

  Redbirds
  1

  Poor customer service. Branch manager will shame you tell you that you did things that are totally false. Makes it out that it my fault for never receiving my business debit card. Stay local these big banks don't care about us little people

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Chris Pugsnpits
  5

  Long time WF customer , new customer to this branch , visited today and received stellar customer service for my routine banking needs. I’ll be using this branch going forward.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• D

  Dan Brown
  5

  Very nice people. Great bank. Thank you.

  Response from the owner

  Hi, Dan. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• B

  Beth Rittenhouse
  1

  Worst experience ever. My mother passed away and I needed to gain access to her account. Made an appointment for 9am arrived 10 minutes early was made to wait outside until 9 am precisely in over 100 degree heat. Proceeded to meet with a banker. I told her the documents I brought which she told me to bring during an earlier phone conversation. Asked me if I brought information from the IRS never did she ask me this during our prior phone conversation. So I had to reschedule during her banker hours. Made another appointment on a off from work as I work full time. Arrived 5 min prior to 9am. Now being told my appointment is 9:30am. Very inconvenient. I have been a Wells Fargo customer for over 30years and have never been treated so poorly.

  Response from the owner

  Hi, Beth. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Candice Garner
  1

  Fortunately i do not do business here. Its about a ten minute wait per car at the drive in. I have to drop off one check a month and im always late on that payment because my lunch break isnt long enough to make the deposit. It takes a couple tries. And you can't drop it in the deposit box because you have to have a key.

  Response from the owner

  Thanks for bringing this to our attention, Candice. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• K

  Kimberly Miller
  1

  Waited in the drive through for 40+ min watching every other lane go. We were only 3 cars back! We call and the manager he said he wasn’t sure how there running the drive through because he’s in the office. I’m not sure about you but how is that proper management skills. Being a manager mean making sure operations are running smoothly. Plus we had a cranky 1 yr old in the back! Finally made it up to the teller just to have one person take our card and than another person finishing the transaction only to ask us the same questions the first person asked. At least the employees were pleasant.

  Response from the owner

  Thanks for your feedback on this location, Kimberly. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• J

  JCam Rillo
  1

  The staff are so rude and unprofessional. Specifically the drive-thru tellers. We have a business account and we do our deposits by 5:50pm. There have been several instances where the deposit is made incorrectly, or they give attitude like it’s going to kill them to help one more person when they are trying to close. Sometimes Marcos will say they are already closed and can’t help me and I have to argue with him that it’s before 6pm. If you don’t want to lose business I suggest hiring mature people that don’t give off attitude for having to do their job. Management should look into this 👎🏻

  Response from the owner

  I'm disappointed to learn about the customer service you've received at this location. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Nick, Wells Fargo HL Social

• M

  Matthew graves
  1

  Very disappointed! Not very helpful to elderly citizens my father prefers face-to-face encounters when he dealing with his money. This bank absolutely refuses to meet his scheduling time frames and hasn't been able to do any banking since March. at the beginning of March I went with him to get a new ATM card set down in the bank and they said they would send it as soon as possible, never received it. It is now July no new ATM card no one willing to set a meeting within his time frames just plain disappointed.

  Response from the owner

  I’m truly sorry to see this, Matthew. Without sharing account numbers, please email [email protected] with your full name, phone number, and address. Be sure to mention your Google username and review in your email. I will have the appropriate team look into this further for you. -Liz, Wells Fargo HL Social

• C

  Carol B
  5

  Amanda Ramirez helped my new hubby and I navigate myriad questions about an existing CD and time account, a Way-to-Save account, and two checking accounts. Not only did she competently answer all our questions, she helped streamline our banking process. I especially appreciate that, give that I live three hours away from the nearest Wells Fargo (mental note: ask Wells Fargo to have a bank in Falmouth MA). In addition, Amanda took the time to enjoy some of our wedding photos. We are still very much in honeymoon phase, so it was a nice welcome pleasant personal touch that Amanda shared in our joy right there in the bank!

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Amanda. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  Jason Molina
  1

  The absolute worst service I have ever received, Debra Nunez and Laura Benivenez do not know what they are doing or can never give a concrete answer to any of my questions. They both were rude and extremely unprofessional. I would never recommend anyone do business with them or with Wells Fargo. I have been a loyal customer for over 10 years and will be taking my business else where. Also their management is a complete joke and won't even take a call or come out of their office to speak with customers who have concerns or issues. Stay far away from this branch and company! Too bad they really do not live by their companies values and morals.