Bank of America (with Drive-thru ATM) W Craig Rd, North Las Vegas

Bank of America (with Drive-thru ATM) Reviews

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  Cynthia Smith
  1

  Never enough WORKERS!!!! BOA in stead of having someone greet people have them open up a window so that we don't have to stand in Line for an hour that will HELP!!!!!!!!

  Response from the owner

  Hello Cynthia. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thank you. ^tasha

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  Sarah Collins
  1

  I spent 1hr and a half just to pull out money. There's a line outside and inside on top of that only 1 teller that likes to tell a story to everyone she attends?? It did smell a bit off and warm in there. This location seriously needs help just by reviews and customer service sad to say that they need HELP and possibly more employees!!!!

  Response from the owner

  Hi, Sarah. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

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  M Drummer
  2

  Bank institutions have to work efficiently. This particular branch seems to have plenty of people working at all times but only one person knows how to be a teller? Cross train your employees. You have a woman that walks with a tablet back and forth, how about helping reduce the lines? Oyuki says that you must have an account and have your card or provide social security number to get change; ones and fives. In all my years of having to go to any bank and get change this got to be the first time I had to to that. Needless to say I'll think twice before visiting this branch.

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  Millicent Fila
  1

  ALWAYS a line of people and 1 maybe 2 tellers working with a slew of others in management walking around the bank making desperate attempts to look busy. I don't know what they teach in B of A's management program but if your customers are not being serviced then what is the point of giving them business? The supervisors or managers or any other staff member who has been trained to work the window should feel inclined to jump in and help - but they don't. They just walk around and try to appear busy. Not good. And they know this.

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  Marlen Hernandez
  1

  At bank right now, been waiting for 1h:30 min only 1 teller for @40 persons RIDICULOUS

  Response from the owner

  Hello Marlen. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Christopher Lewis
  1

  This is the worst financial center I’ve ever been to in my life, there were two tellers in the facility while there was at least 15 people waiting in line on a Friday, the tellers took forever and didn’t speak proper english, they were rude and made a bonehead mistake with my deposit. It seems like they’re hiring anybody with a pulse in this center on Craig & Clayton. The manager Crystal Jackson didn’t show any managerial skills on how to alleviate the situation either, the staff is horrible and incompetent, I’m glad I don’t use Bank of America as my primary source, they’re just as bad as Wells Fargo. This branch is giving BOFA a bad name, they need to hire a new staff from manager on down. It’s mind boggling that these employees can’t handle simple tasks, I would never recommend anyone to enter this branch!!! I GIVE THIS BRANCH A NEGATIVE 3 STARS!

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  Chris Hernandez
  1

  Wish I could give them negative stars. The only reason for my visit was to cash a "Bank of America" check. It takes 3 days to clear in my account so I decided to get the funds faster. Teller says, "$8 dollar fee sir" what?!! see this would normally be ok! However they elect "Who" gets hit with the fee. I emphasize the "Who" because a pretty young lady got her fee waived, and I know she banks elsewhere, how do I know this? Because that pretty young woman is my wife. Shame on that manager. Oh and may I mention the manager is a man. If I was a pretty young woman I could probably cash any check without a fee here. Thanks Bank of America. Team excellence. Not!

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  Aaron Valentine
  1

  My Elderly Mother is at door at 4:01Pm and they won't let her In. -15 is Their Rating. Corona Does Not Care The Time So Why Close At 4? B of A is a Disgrace, Maybe Soros Controls Them. They treat u like a criminal when u want your own money back....Long Lines, Charges for an account...Every Location in this Great Country!@ I stick to My Local Credit Union!!

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  n
  1

  If I could give a zero rating, I would. Tellers are lazy, slow, and I walk in feeling like I'm in Tijuana. Is this a Spanish speaking only bank??? They need to learn customer service or go work making fries instead so they don't have to interact with people. Wait times are stupid long because of the non-chalant attitude here. BofA, start hiring competent people. Teller didn't even understand me when I had to repeat the spelling of my last name. Don't do business here til they hire people that really want to work for their money.

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  Jesse Baker
  1

  Worst bank i have ever delt with. Not to mention dosnt matter the day or the time the line is to the door. Having multiple accounts with them including a retirment account and they continue to hold checks depositied for over a week. Closing all of our accounts and going else where