Bank of America (with Drive-thru ATM) S Hover St, Longmont

Bank of America (with Drive-thru ATM) Reviews

• D

  Don Richard
  1

  I deposited a very large check with a teller on 2/22, used my debit card for the account I wanted it deposited to and somehow the teller still screwed it up and deposited it into my other account I keep for my dad's funds. Now I get to go back to the bank and ask them to move the funds to the correct account once the check clears. How fun!!! 😡

  Response from the owner

  Thanks for sharing this feedback. I'm sorry to hear about your experience with our financial center team. You can also conveniently transfer funds between accounts within online banking, if needed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jon Novick
  1

  This is a bank branch, right? Inside, it looks more like an unstaffed financial services office. There is a teller, but hidden behind a wall where you can't see them when you walk in. But that's just the start. Customer service, if that's what you want to call it, is appallingly bad. I arrived on time for an appointment and waited for 45 minutes only to be told they couldn't help me. When you call, you get a message telling you everyone is busy, but you can't leave a message. Their online appointment system is booked for weeks out. Must be because no one seems to work there. I'm a long-time customer with Bank of America and am seriously reconsidering my relationship with them because of my experiences at this branch.

  Response from the owner

  Hi, Jon. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• D

  D ID
  1

  Can a business actually remove a review? Mine’s gone. The one (1) staff member in the whole place was the teller, and she was friendly and efficient. But, warning you—this place is not customer friendly. No signage, no humans…Go see it just for the culture shock.

  Response from the owner

  Thanks for the feedback. We are sorry that we did not meet your expectations, your feedback is very important to us. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• T

  Travis Martin
  2

  The hours keep changing and the bank has been closed everyday this week since Tuesday. When I checked online on Tuesday the hours stated it would be open Wednesday, Wednesday morning the bank was closed and the hours showed it would be open Thursday. Thursday the hours showed the bank would be closed until Saturday. Friday morning the hours had been changed and the Bank is scheduled to be open Monday morning. It really makes you question what is going on at a Bank the can't even be up front about when it will be open, maybe everyone is stuck at home fighting the pandemic. The staff has been good the few times I've actually been able to enter the building.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• N

  Nyssa paswater
  5

  Super helpful staff. I didn’t even have an account there, and they helped me cash a large check with no issues. The inside is also brand spanking new and super nice.

  Response from the owner

  Good morning Nyssa, thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^michael

• D

  Deepak Sapkota
  1

  They are close till 10:27 on Thursday.

  Response from the owner

  Hi Deepak. We apologize for any inconvenience during this difficult time of uncertainty. To find your nearest locations, confirm the services offered, and hours of operation, please visit http://go.bofa.com/Locator. Location status and hours are updated real time. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is an account related concern or anything we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• D

  Dean Mircos
  1

  This place is a joke I've been sitting here for an hour waiting to get a insurance check signed so I can get my project started

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica