Bank of America (with Drive-thru ATM) W Main St, Battle Ground

Bank of America (with Drive-thru ATM) Reviews

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  Leticia Sullivan
  1

  We came to this Bank of America in battleground deposited a check it cleared and then got taken back being put on hold no one can tell us why this happened. The client who gave us the check says it cleared on her end. So why the hold????customer service is really bad at this branch. Rich is supposed to be the manager here to help but all he does is send you on a phone in his office to call customer service . I don't get it. So disappointing because we've been with b of a for a long time and because of this branch we are ready to find a new bank

  Response from the owner

  Hi Leticia, we're very sorry to hear of your experience and appreciate you taking the time to share this with us. We'll be sure to provide this feedback to the leadership of that location. While there are various factors involved when determining the need for a Deposit Hold, we'd be more than happy to connect with you and further review your specific situation. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• R

  Robert Friese
  1

  I carry my mortgage, personal line of credit, personal loan, Alaska Airline/ B of A VISA, 4 checking accounts for self and family, and 3 savings accounts for self and family. I use ATM's and On-Line banking the vast majority of the time. Today at 11:45 AM Pacific time I simply called my local branch with a brief question about a fee on my son's savings account. I called once and was disconnected. I called again, hit 4 to speak to local rep, and held for about 5 minutes. A man answered identifying himself as Rich, I explained my question to Rich and asked him if he could please help me. He quickly responded that he would get customer service to help me, he did not even wait for a response, and rudely placed me on hold again, where I waited for another 15 minutes to get a person in Richmond, VA. I don't ask for much help from my local branch very often. They get tons of my money for little or no effort... Their technology does it all.... The one time I need a little local love and support, the branch manager ( I learned after reading other similar Google Reviews) blows me off. Clearly I need to take my money, direct deposits, credit score, accounts, and loyalty somewhere else, where it might be appreciated in some small measure..... Sad but true!

• D

  David McCleerey
  1

  BofA worst bank for customers and employees. Everything is for its bottom line. Example just before the pandemic BofA closed lots of drive thrus that could have been reopened for the safety of its employees and customers. Instead BofA closed branches temporarily and permanently and blames customer service on pandemic.

  Response from the owner

  Hello David. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^rosie

• L

  Lmb Zx
  1

  Horrible. Only one teller working with many people in line. I had to wait 30 minutes to get a check cashed. To make matters worse, the manager told people who were waiting outside to go inside because the building had the capacity for 23 people. Makes no sense during the COVID-19 pandemic

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jason Hamilton
  4

  I have never actually been in this bank, but I bank here. I have many bad experiences with many banks! They actually waived my banking fees for 6 months because of a hardship...so I was happy they actually listened to me...and saved me $72 over the next 6 months....better them most banks. Plus they have a drive through, and a outside bank atm

• C

  Christina Ross
  1

  BOA as a financial institution, is THE WORST PLACE for your banking. I swear what they do is Fraudulent. YOU CAN'T EVER reach anyone at the bank and when they tell you a representative will call you they don't. I spend just as much, if not more time fighting this corporation for their massive mishaps as I do working. Save yourself the headache and choose another bank. BOA has a long history and a ton of complaints for the same thing.

• T

  Tieson Wooten
  5

  I have been banking here since they opened. I have never had a problem. The people are incredibly friendly and helpful. I have multiple BofA accounts and I am not likely to change. Highly recommend this bank. WARNING: Not a good place for occupy hippies to bank as you must have money to have an account!

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  Patricia Luna
  5

  I've always had a good experience inside the branch at Bank of America in Battle Ground. The people are very kind and helpful, and they treat me with the same respect on transactions big and small.

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  timohaism
  1

  I had a good mood today until came to that bank branch... had my business account for long time... but that manager! How rude he was when I tried to explain my situation to a teller he came and shut me up! And now I am sitting in car and can’t even drive because of that customer service... f this I am closing my account

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  Romulus Len
  5

  Over all always have great experience at the BG branch of BoA. During our last visit Michael was extremely helpful by providing advice and helping us out with our banking needs. 5 star service.