Columbia Credit Union Nw 12th Ave, Battle Ground

Columbia Credit Union Reviews

• A

  Andromeda
  5

  I don't know why all the negative comments here at this branch inside Fred Meyers in BattleGround.. I have always had excellent customer service here from everyone who works here. Everyone I have talked to is very friendly, helpful and respectful. Keep up the good work, and thank you!😁

• K

  K Gombart
  1

  Once again, they took $5 from our account for not doing a yearly txn. So i go in, to withdraw then deposit it back so they stop taking our nonprofit account money down to zero. If you go to all the trouble to do this, it would be a courtesy to put the $5 back every year. But no, they would rather punish their customer for not remembering to beat the yearly timer. I'm sure they invested our money though and earned their 1% but need $5 more. Columbia customer service leaves much to be desired. Suggest you bank elsewhere if you want to hold onto your money.

• I

  Iam Zim
  5

  It's so convenient having my bank in the store I shop at. Always fast friendly accurate service. The Fred Meyer location does not have drive up, but there is a location close by Walmart that has drive up teller and ATM. The ATM at this location it new and looks like the latest technology.

• D

  Debbie Taloff
  5

  Everyone is always so pleasant, I really like this credit union!!

• J

  Jacobs Brubaker
  1

  I have never experienced such awful customer service! First I can't call and pay my Auto Loan over the phone because the processing of the transcation is to expensive so I have to wait until I'm 15 days past the cutoff to call and pay. Then when I call and pay the first thing the lady says is I will allow you to pay on the phone this once then next time you will have to do it online? (BTW the website is awful to use) So she takes my CC number and says is this a visa? I said yes and she told me that they don't accept Visa for auto loan payments????? How is that a thing?? I will say if I lived in state I would walk in and pay but I live in Alaska and paying with a card is the easiest way... I thought!

• G

  Greg Hoole
  2

  Do not expect any support while traveling overseas with CCU. I made arrigments 2 days before that I would be traveling to Europe and using my debit card. I gave them the list of countries I would be in and I was assured that everything would be fine. Half way through the trip they started declining transactions and I wasn't called, texted or emailed about these transactions. I contacted CCU and they told me that I need to be sure that I only make transactions where the merchant would allow me to put in my PIN. That doesn't happen or is rarely used in Europe since they have been using chip technology well before the US has. They cleard the fraud protection and said I could go ahead and use my card again. Well 48 hours later it started happening again. When contacting customer service they just gave me the scripted response of make sure you always have 2 forms of payment when traveling. I understand that. Thats just common sense. What I don't want to happen is my card declining everywhere I go in Europe. Come on CCU!

• B

  B Huston
  1

  Poor customer service. I've been a CCU member for over 40 years. Went in to talk about an auto loan. Sat and waited while a prior customer finished up and then the loan officer decided to make a call. This kind of thing happens just about every time I walk into a CCU - staff talks among themselves, ignore people waiting in line. I'm done. Looking to pull my accounts.

• D

  Deborah Raunig
  1

  The loan officer made it sound like we should come in and she could get us the amount of a loan to purchase a home. Wild goose chase.. my husband has ALS and it was no easy feat getting him to an appointment at the credit union. So inconsiderate.. we will use cash to pay for the house.. could never recommend this organization..

• L

  Laurie Books
  2

  Not good for business accounts. The mobile deposit app is not available to us. I wish the gal told me that when I opened my account there. She told me I can access that feature in 6 months after opening my account with them. I will be moving my elsewhere. Totally bummed!

• V

  Veronika Elde
  5

  I have simple transactions and am always in and out. Occasionally the line feels like a long wait and it would be nice if they had a longer open time.