Bank of America (with Drive-thru ATM) I, Schertz

Bank of America (with Drive-thru ATM) Reviews

• G

  Grow Enywhere
  5

  Great! I didn't know there was a branch here. And it is very convenient, good location.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^chris

• M

  Michelle Brosseau
  1

  The branch manager was extremely rude to a customer who walked in after me. She seemed unwilling to assist her because she didn’t have an appointment. I hope I never have to go to BOA again to conduct business. One teller doesn’t cut it for a large bank like them.

  Response from the owner

  Hello, Michelle. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• A

  Anna Dinkins
  1

  My son lost his debit card. When we went into make a deposit, we realized the replacement card had my name on it, instead of his. Since we were already in the bank, and no one else was waiting in the lobby, we decided we would speak to a rep and try to get the matter taken care of. There were two reps working and neither was with a customer. They were just sitting in an office talking to each other. They saw me try to sign it, and told me, "We'll be with you in a minute. Just go sit in the lobby." We waited for at least 10 minutes, while they continued their discussion. Finally they wrapped it up and got up, walked past me (without saying a word), and headed to the closed door area of the bank. Finally, one of the reps came back, walked past me and said, the other girl would be with me in a minute. I knew exactly who this rep was. Her name is Peggy Ramirez. I knew her, because she has called me at home on numerous occasions wanting me to increase the business I do with BOA and asking me to come in and meet with her. So, I reminded her of who I was and told her, "You have called me on several occasions at my home, wanting me to take time out of my day to speak with you. Now, when I actually need help, you are completely disinterested in helping. Look up my account and give me a call when you decide you have time to be helpful." Then we walked out. For a bank that claims it is committed to making customers a priority, I'd say this branch and this representative leave much to be desired.

  Response from the owner

  Hi Anna. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• R

  Raby Rams
  1

  The absolute worst bank anyone can get involved with ....... cashing checks that are verified to have fund available is even a problem. .. no drive through? ... what type of bank requires a person to go inside or use their machines outside only .... every single other bank I have ever been to I can drive up to a window and be helped.... every other bank that exist will allow me to cash a customers check if their funds are available . And be known.... they will not accept someone depositing cash into your account for you . They will actually turn the cash away . Not one other bank in this country comes close to the horrid of bank of America

  Response from the owner

  Hi. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Rachel K
  1

  DO NOT LET THIS BANK HANDLE YOUR MONEY ESPECIALLY A MORTGAGE! They sell out mortgages to Specialized Loan Services Llc without notifying customers! This "company" is based out of Colorado and has several lawsuits against them involving missing payments, increased rates without customer knowledge, and fraudulence. Please do your research and be cautious if this bank is handling any of your business. Would give zero stars of possible.

  Response from the owner

  Hi Rachel. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• S

  Stephen Roth
  1

  Not impressed at all with Bank of America. Came here today to just get added to my wife's account. Even though it wasn't really that busy, we had to wait nearly an hour. Then it was just so complicated to do anything with them. When I complained about the long wait time, the banker didn't even apologize, she just told me "well, you didn't wait exactly an hour", like she was just being defensive... I corrected her and told her "I didn't say I waited an hour, I said I waited almost an hour, over 50 minutes, would you agree that's almost an hour?". She realized she was being defensive, and yet she didn't really do anything to try and make the experience better. In that situation what you need to do is immediately agree with the customer (the customer paying you) and do your best to defuse the situation and remove any of the frustration they are feeling towards your company. That's not what happened today, and this is my first experience with Bank of America, not sure I really want to risk any other experiences with them. Having said all this, I'd like to mention that the other bank, different brand, we went to right before them was quick easy and efficient, I won't say that other banks name because I don't want someone thinking this is just a BS review, but I will say to Bank of America, you've got competition in town, and they're better than you.

• L

  Lee B
  1

  I have been a BofA customer since 1997z. I have personal and business accounts with them. I am one of their preffered gold members. Gis location is terrible. Worst branch I have ever been to. The Branch Manager has no idea how to solve customers problems. I am moving all my accounts to Frost. Like others have said BofA has no customer service.

• E

  E. Marie
  1

  Waited 45 minutes to make a deposit & get a temporary card! 1 personal banker & 1 teller. Really? I left & went to the location off Pat Booker, same thing. BOA please do better!!

• B

  Brooke Schrantz
  1

  Probably the most incompetent group you can imagine. Claimed I didn't have the requisite paperwork to open an LLC. Drove over to another bank close by and opened it with no problem, with the exact same paperwork.

• A

  Arturo McGovern
  5

  Best Bank of America in/around town for sure

  Response from the owner

  Hi Arturo. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^ines