Bank of America (with Drive-thru ATM) Victory Blvd, Portsmouth

Bank of America (with Drive-thru ATM) Reviews

• J

  Jj Hansen
  1

  Terrible guest service worst bank in America. Holding a paycheck from a major retail company. Ridiculous to tie up a family money for 10 days. We have had an account over a year. No one would help, we are canceling all accounts This bank is a joke and not a good choice for working folks expecting guest service of any kind.

  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  J Jordan
  1

  Bring your sleeping bag and tent, I'm the third person in line and have been standing here for an hr and a half, mi d you, there is one clerk as well 9 people behind me. This place needs to invest in a food court and a watering station to compensate for unnecessarily slow service

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Jen Smith
  1

  If I could give no stars I would I am not sure what's going on at this branch but drive thru window open long lines just very slow need faster services. And it's always like this

  Response from the owner

  Hi Jen. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• K

  Kelly Edwards Floyd
  5

  I went to this location for the first time today. I’m kind of new to the area, and this branch just isn’t the closest to my home (normally go to the one on College Dr since it’s just a bit closer). I will continue to only go to this location from now on. Nothing against the one on College Dr, but my experience today left a lasting impression. The service was rather slow, but different transactions take time. Only one teller was working, so maybe they can find a way to have at least two tellers working considering the line was out the door as others have mentioned. BUT, every employee I dealt with was beyond friendly and helpful. I am currently about 36 weeks pregnant and had to go in to make my transactions. It wasn’t that warm inside, but carrying this extra weight, made me a lot warmer and sweaty than usual. Melinda was assisting customers as they entered and actually moved her own personal desk fan to aim at me while I was standing in line. That little gesture was SO appreciated. I cannot remember the teller’s name, but she helped to answer some of my questions and was just so helpful too. Will definitely go back if I need to go in person for banking!

  Response from the owner

  Hi, Kelly. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• K

  Kimberly Hall
  5

  I have had a couple of issues previously with my account and did not like the service I received when I called the corporate number but the customer service at this bank makes me feel secure about keeping my account here. The last incident I had I called the corporate number it seemed like I kept giving me the run around and after calling twice within a week No one could give me a direct answer and it took close to a month before I got a letter from the company to actually get an explanation from the bank about the incident. The service I received at the bank though was the total opposite and actually made me regain my confidence in this company. Swati Mutreja is a relationship banker there and she is one of the sweetest and well mannered person I have ever met. She is very knowledgeable of her job and tries her best to explain things the best way possible. She also gives you great tips on how to use alot of the banks service options to your advantage. She treats you like family and you can tell she has your best interest at heart and to me that means alot because living in this world today that is very rare. Just wanted her to know I appreciate all the help and to keep up the good work. Bank of America needs to use her example and hire more people with her superior personality and this company will stay in business forever.

  Response from the owner

  Hi Kimberly. Thanks for letting us know how helpful Swati was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• s

  scarlet bailey
  2

  No drive thru teller. One teller working with 4 customers waiting in lobby.

  Response from the owner

  Hello Scarlet. We value your business and are sorry that you were disappointed. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• P

  Plain Grace
  5

  Swati Mutreja was very professional and reassuring...the process took longer than expected to open the account because had to wait her turn on the phone in line with everyone else. But prepared all the paper while we waited on an representative to be freed up. Swati was very affable and concerned for me as far as enduring the process, for she noticed I had a mild disability. Thank you Swati for easing the situation for me.

  Response from the owner

  Thanks for letting us know how helpful Swati was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• J

  Jovan ben
  5

  Today was a well serviced ambiance here at Bank of America on victory blvd with Ms Swati Mutreja . She was very helpful in assisting me with my business account affairs and will be the clerk I prefer help me open my new business llc in near future!

  Response from the owner

  Hello Jovan. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. Thanks for letting us know how helpful Swati was during your visit. ^nicole

• R

  Rodney Waldron
  5

  Swati Mutreja was wonderful to work with today!! She helped me with all my banking issues!! Highly recommended visiting her for your banking needs!!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• r

  robert stephens
  5

  Me Swati Mutreja has been very helpful to my wife and I. I really appreciate her generosity and loyalty in helping us with whatever we need. We will continue to do business with her. Thanks

  Response from the owner

  Hello Robert. Thanks for letting us know how helpful Swati Mutreja was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie