Bank of America Financial Center Ridgewood Ave, Glen Ridge

Bank of America Financial Center Reviews

• E

  Elizabeth O'Brien
  1

  This branch is full of incompetence. Had to book an appointment over a month in advance and the morning of a representative called trying to cancel the appointment and asking what business we have. When we showed up for our appointment, they had taken a later appointment before us, told us it would only take one second, and over 40 minutes later we were still waiting. We had this appointment to deal with misinformation employees of this branch gave the last time we came in. It is astounding how awful and incompetent everyone who works here is!

  Response from the owner

  Hello Elizabeth. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• D

  Dan Lewis
  1

  This location is always backed up. Lines out the door. Very nice tellers but completely understaffed. Not fair to the employees or customers.

  Response from the owner

  Hi Dan. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• L

  Luz Marin
  5

  I went with my boyfriend today because he needed help with his bank mobile app. The representatives took all their time to help us out. They were very patience and helpful with us. Thank you for the excellent service!

  Response from the owner

  Hi Luz. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^nicole

• E

  E Russo
  2

  Everyone is very nice in there, but the wait time is extremely long.

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nicole Bozzuto
  1

  You should be ashamed of yourselves! One person working the window on a Friday when there is a line out the door. Get more staff!!! I just stormed out after wasting far too much of my time. Just awful!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• C

  Caity Green
  1

  This branch is terrible!!!! It's the slowest bank I've ever been to. I've only been here a handful of times but every time has been a bad experience. Today I was waiting for like 1/2 hr and a teller finally opened up and never called me over. So, after a fair amount of time passed, I approached him and he said in a rude tone " um,I'm not ready for you yet" is that how you treat customers? You can at least be polite. The wait is usually around 20-30 minutes because there are only ever two tellers working whilst the other employees are doing god knows what. Most of the time they are socializing. People waiting on line are always complaining. I don't often write reviews but I hope Bank of America HQ checks google and does something about this branch. I'm considering switching banks because of this location- it's the only convienent one for me. Ridiculous.

• U

  Uber Driver
  1

  The most racist bank I was rejected service just because of my skin

  Response from the owner

  I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^tiffany

• K

  Kelly Martin
  1

  Do not use this location. Everytime I have gone into this branch there is a long line and only one or two tellers. I live right next to this location which makes it convenient but not work my time. I mentioned the line and time it takes to the manager and their comment was to bank online. For one of my accounts I can't. It is sad that customer service no longer exists.

• B

  Bronze Goddess
  1

  The bank tellers and staff are kind and professional but the wait is long. Very long. The bank itself is old and antiquated as it needs to be remodeled. If you must visit the bank be prepared to wait.

• O

  Olivia Panagopoulos
  5

  My husband and I are customers for the past 2 years at the Bank Of America.We are very happy with everything with our credit cards checkin acct saving e.t.c The main reason that we stay royal with our Bank is the exellent customer service that we always from everybody and especially to Mrs.Sunita Jolly.She is the amazing very helpful , polite ,and always with that smile that she makes you feel like you are family!!!!!! Thank you for everything Mrs Jolly and keep the amazing job that you doing !!!