Bank of America Financial Center Se Hawthorne Blvd, Portland

Bank of America Financial Center Reviews

• D

  Dee H
  1

  Terrible customer service by a Mr Connor Smith. I came in to do a domestic wire transfer to a well-known fintech company. He was arrogant and rude, asking me invasive questions, to which I answered rather uncomfortably. He casually mentioned "wire fraud" and said, "I am not going to process this wire transfer if I don't want to". I got mad because this transaction was time-sensitive. I raised my voice, telling him that while it was his job to verify if the transaction was legit, it was not his place to deny me the transfer service". I left the table. Asked to speak to the manager, Mr Dre, who was so much more accommodating. Got another representative, Mr Ian, who was much more helpful; he completed the wire transfer within 10 minutes.

• M

  M. A.
  5

  No offense but Mr Deez does not know what he is talking about. I come in often and have met Mr. Connor and he is helpful although weird. I have also met Mr. Ien and Ms. Paola and they are the God and Goddess of Hawthorne they are so wonderful!!!! Hate Bank of America, not the people who work there trying to make a living.

  Response from the owner

  Thanks for letting us know how helpful Connor, Ian, and Paola were during your financial center visits. We appreciate you taking the time to let us know what we’re doing well. ^Matthew

• W

  William Murray
  1

  These poor people are trying to do their best and stay employed but they are working for a big and indifferent corporation that needs to go away. BOFA has been on a downward slide since 2008 and has no clue how to recover. I have moved several business and personal accounts to another bank and will be moving the rest soon. The branches they have chosen to close are all those that made them a locational choice for me in the first place. Adios BOFA. I drove by the Hawthorne Branch last week and found it to be boarded up. I couldn't tell if they are closed permanently or another disgruntled customer broke all the windows. If it is the later, thanks to whoever did it, you deserve a medal for acting on the way many of BOFA customers feel.

  Response from the owner

  Hi, William. We apologize for any inconvenience. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• B

  Blake Neace
  1

  I have a legal temporary ID while I’m waiting for the actual ID to be printed and expires three months from now and I also have a legal paperwork from the Idaho DMV however this bank just decided to refuse to cash my employment check. Definitely don’t bank here.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• G

  Gayle Yeier
  1

  I see people inside and the locator app says your hours are open right now but your doors are locked up tight. I have things to do that I can’t handle at an atm what’s going on?

  Response from the owner

  Hi Gayle. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• B

  Boone Rodriguez
  1

  Never open. What a waste of space. Let an interesting locally owned business come in.

  Response from the owner

  Hi Boone, we apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  Mengmeng Liu
  1

  No bathroom for customers. They certainly can afford it. I don’t know what’s the point paying all these fees when you can’t even go to the bathroom doing business at the bank

• D

  Devon k
  1

  DONT GO THERE for small business needs, The assistant manager , Lee whom I talked to regarding a resolution was ambivalent and offered no help or attention to the matter. He seemed completely inept when it came to the needs of a small business or how to address such accounts. He frankly didn’t care for my long time use and loyalty to Bank of America for both personal and business accounts.

• R

  Robert Castillo
  5

  I had to stop in to make a withdrawal and speak with someone about my credit card. I was promptly greeted, and as there was no line, I was able to talk with someone immediately. Reid helped me out, and he provided some of the best customer service I've experienced at a bank. He was cordial and I could tell his interest was in helping me. Not only that, but the guard outside was smiling also. I felt compelled to write this review because I was hesitant to use this bank due to other bad reviews. Having gone, I'd like to share the positive experience.

• E

  Evrim Icoz
  1

  Everytime I go there, I am treated second class or like a criminal despite having a sizable account and having been a BoA customer for 21 years. Last time I was there, they wouldn't cash a check from their own bank. My guess is because I have an accent and that I was dressed in my work clothes. I find the people there to be discriminatory and unfriendly. Now I get anxiety whenever I go there. I will be moving my stuff to another bank.