Bank of America Financial Center University Ave W, St Paul

Bank of America Financial Center Reviews

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  Tylonda Maxwell
  1

  Horrible customer service. Every time I come in there is an issue, and the staff come off pretty rude. If you have to got to Bank of America please choose a different location!

  Response from the owner

  Hi Tylonda. I'm very sorry to hear this. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

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  Charles Odle
  1

  B of A in MN is awful.. I still haven't had a good experience at a single location in this state. They should just close up shop. Avoid this bank like the plague.

  Response from the owner

  Hi Charles. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• A

  Abdulhakim Jeylan
  1

  Unreliable service Went in to do simple wire transfer got refused service twice because I’ve no appointments well I’m not trying to plan a vacation I’m trying to do business I almost lost equipment because of them for simple service that doesn’t take 10 min. Go to other location if you need to be served as costumer.

  Response from the owner

  Hi, Abdulhakim. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^almaIt's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alma

• K

  Kash Hazel My Life
  1

  They are the slowest people I have ever seen work at a bank. They move on there time and some times you have to sent someone back to get someone to help. They complained about bring my ones cashing them in and they like to take brakes in between customers that they have waiting for 30mins and more I dont like the workers here and I think they need a new fast working respectful team.

  Response from the owner

  Hello, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Miss Chef
  5

  Friendly staff. They prefer appointments though. My service was quick, karla and neelie both ensured that i got all my questions answered!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• E

  Emmanuel Ward
  1

  I went to the BofA in Woodbury and I couldn't deposit cash into my account using the drive thru ATM. I stopped by this BofA early in the morning and tried using the ATM. But both ATM machines were out of service. BofA banks here in Minnesota are useless and outdated. They don't even have proper banking hours, they close at 4pm. And their ATM machines rarely work properly

  Response from the owner

  Hi Emmanuel. I’m sorry for the inconvenience. We’ll have a technician take a look and get it fixed. Some locations may either be temporarily closed or operating at limited hours. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• B

  Business Only
  1

  Went into the bank no one assisted me. Got up to the service counter 20 minutes later and the cash advance machine was broken. Asked for someone to assist with card replacement. Ms Flores asked Neelim to find someone to assist. She ignored her request. AFTER I withdrew money from ATM and deposited it into the account, Neelim acted real agitated that I asked Ms. Flores AGAIN to have someone help me with card replacement. Neelim’s response to me was not an introduction or greeting but “well your gonna have to wait because you don’t have an appointment.” To which I responded “ well if anyone had greeted me and asked me what I needed you would have known 30 minutes ago, not to mention Ms Flores already asked you 10 minutes ago to find someone to do it. To which Ms. Keelim got smart “ well if it’s any of your concern”…… “Do not get smart with me” I said disgusted and over the normal tone of our conversation (after all I’m from Minnesota)!!! That’s it she said, now I not gonna help you at all…I went to the counter and asked to close my account instead of leaving as she requested…her response was to call for security to have me removed. I wonder why she felt so confident about treating me that way…. And calling the police???????? Well I am thanks full for the experience….I was planning on transferring all my money to BoA…But all things work for the good!!! Keep your money safe and away from Bo A…. It is a $12 lesson I appreciate (the money I spent to put money into the bank- which “customer service” did not give back)!!!!!!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^emely

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  Jack Klark
  2

  Only 1 Teller. Guaranteed 15 min wait time for any and every transaction.

  Response from the owner

  Hi, Jack. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Theresa Thomas
  1

  This location only has one teller and their systems always has issues 😒

  Response from the owner

  Hi Teresa. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Lisa Sovereign
  1

  The bank would not let me use the rest room because they might catch covid. The lady was so slow

  Response from the owner

  Hi Lisa. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines