maX it PAWN University Ave W, St Paul

maX it PAWN Reviews

• P

  Paige Carlson
  1

  The majority of the employees are very intent on providing good service, but it's a very slow process. The manager, Tracy, is very much laughable...she clearly doesn't know or care how to handle customers. I can only imagine how many sales have been lost due to her behavior. Maybe if her wallet were affected she would be more inclined to remember why she is there in the first place. I would urge the owners to send in an observer to witness the face of their St Paul location in action. People going into the pawn shop deserve much better than Tracy is willing to give.

• M

  Michael Smallwood
  1

  If I could give them 0 stars I would!!! This place is terrible, I brought 12inch subwoofers from them, they had nobody in the store to test them. I asked the manager Tracy how could she insure they work, she told me they tested them in store. Turn out she’s a damn liar the subs never worked I got them professionally installed at Mach1 they never turned on. I tried to return the subs they told me no I couldn’t return them cause it was past the 24hr deadline, mine you it’s only 36hrs cause I had to wait till they reopened so now I’m out of $350 dollars thanks to a lying ass manager who was just trying to sell a product she knew nothing about (for commission) never buy from theses guys they are the worst !!!!!’

• B

  Bryan
  1

  I understand they were busy at the time but I waited without exaggeration for 1hr and 15 mins for help with an item behind their counter. When I was finally asked if I needed help with something the employee told me without any eye contact and complete disinterest that "its best to wait in line" and went about his business. Im now standing in line to be helped after I watched them help 30-40 people that arrived after I was already here waiting. Can't say that I much appreciate the way they handled this. I frequent this store all the time and never spend time to write reviews but this felt worthy. The retail side of things in this store have never been handled this way. You'd think perhaps he would have simply taken a minute or two to hand me the item to view more closely after having seen me standing there over the last hour and fifteen minutes in the very same spot waiting calmly and respectfully. Very simple. I miss the old staff. Very disappointed.

• K

  Kierstin White
  1

  DO NOT LOAN ANYTHING HERE - I have been a customer here for years with no problems until now. I loaned my camera here in May, as I've done several times with no issues. In my camera bag, I had a 18-55mm lens, a 50mm lens. Yesterday I went to pick up my stuff, I got home to open my bag and find SOMEONE ELSE'S lens on my camera!!! Both of MY lenses were gone and when I called the store to ask about it, the staff had the nerve to get an attitude with ME because they lost my stuff lol They said I can bring it back to look at it but if it matched the photo they took at the time of pawning, she "didn't know what to tell me." Not once did she apologize. So I drove all the way back to the store. When I got there, they reviewed my photo and saw that I did in fact have two other lenses with me. They could NOT find my lenses anywhere. I looked in the display case for selling, and found MY 18-55mm lens FOR SALE! When they ran the serial numbers, they confirmed it to be mine. My 50mm lens was and is STILL MIA. When I got home the second time, I realized they stole my battery too!!!! So now I have no battery and no 50mm lens. And they dropped the lens that I did get back, as the edge of it is all scraped up now. I was told they would call me back today and whoever was responsible for this would be fired. I had to call the store today because no one called me; After sitting on hold for 10 minutes, I was told I can come get a battery, but I would need to purchase the 50mm lens they had for sale lol After someone STOLE mine while it was in their care. I asked if they found out who did this, and the manager said, "did what? I'm not understanding." Are you serious??? Last I checked, when someone places something in your care for a loan, the items are NOT SUPPOSED TO BE TOUCHED BY ANYONE AT ANY TIME. Someone literally took my lens, put someone else's random lens on like I wouldn't notice, took my battery, AND placed my lenses in the display case for sale. My 50mm was sold for all I know. Now I'm out 200 bucks for a lens I JUST purchased in March and now I have to wait for them to call me about getting a battery. Save yourself the time and headache because even when it's THEIR fault, they will give you an attitude like it's yours. I will never step foot into this store again once I get my battery.

• J

  Jeremy Hop
  1

  Customer service doesn't exist here. Went in to buy a cheap jigsaw for a job. Politely asked for a discount per usual routine at pawn shops. The clerk at the counter resisted my request so I ask again. He went in back to ask. I could hear him telling his boss how I'm a waste of his time. He came back out and I apologized for wasting his time.. Figured he was on the clock so I didn't realize it was "his time". Made the purchase anyway because it was needed and I was already there. I walked out and caught another employee outside smoking. Mentioned how the service was and he replied that this particular employees is bad with people. Why does he work customer service if he's bad with customers? The other reviews are correct this is not a good place to shop or get a loan.

• S

  Snicket
  1

  Ugh, this place has certainly gone downhill. Since I was last here. Terrible service and a lousy selection. How this place is still around is beyond me. Do yourself a favor and avoid this place. Unless you want to pay for over priced electronics and tools.

  Response from the owner

  Hi, Thanks for sharing your feedback. We want to make sure your voice is heard and all details about your experience are understood. Please call us at 855-366-3279, or email us at [email protected] with reference # 84341, so we may get more information and resolve your issue.

• N

  Nate Fleming
  1

  Awful service. I only wanted to look at a pair of headphones but it took more than 30 minutes just to do that. I asked an employee that appeared to be doing nothing if she could help me, but she said she only worked on the floor. Another time, an employee tried to kick my friend and me out of the store because we were under 18 when, just a few days prior I had bought a guitar there. Would not recommend. It’s probably a drug front. I would recommend pawn America in north end.

• J

  Jenn Ward
  5

  Great customer service Jeff was awesome

• B

  Billy McCoy
  5

  Liz and Fe always smiled regardless the crowd, even if I didn't get as much as I want, she was just excellent and a treat to interact with.

• M

  Mark Forsberg
  1

  Worst customer service ever! I stood holding my merchandise for 20 minutes before someone could tear themselves away from a conversation with a co-worker to help me. Then, i was informed I had to bring my own amp for them to test speakers. Went to “PAWN AMERICA” was in and out in 10 minutes. Would never recommend maX it to anyone. Go to “Pawn America”!