Affinity Federal Credit Union Whitney Ave, New Haven

Affinity Federal Credit Union Reviews

• M

  Marlo Giangrande
  1

  For us its not been a good representation of good fair service. My husband waited to get in and after he waited they said they couldn't give out documents without a spouse present. We made a series of very important business appointments this week that they cancel routinely AND at last minute and still occurring. This is a terrible unfair poor business practice & customer service skills. I not happy about the way we are treated at all!!!! I want to speak to a Supervisor iimmediatly

• E

  Edwin Cordero
  1

  You will be over a hour holding to get some one ,on the phone,Then you get a representive from Affinity with a attuide.That won't really resolve the issue.You ask for a manager or superivisor.They will tell you they DONT have a number ,only way you can reach them they say is threw a email. But they really will take your money ,really quick and add penalties really quick .And i have been calling to resolve the issue .Month pass by still waiting to resolve.I want to refiance to another real bank.

• N

  Nisa 0719
  1

  My car loan has been increased $2100 since I changed my insurance company. They gave me a number to call to update my insurance info, and I did. Always have full coverage and never been without one. 2 weeks later the charge is still there plus $25 late charge from what I didn’t cause. Call them back and they keep giving me numbers to call and that number is not valid. It’s a total scam and I would not be doing any further business with Affinity

• M

  Mccullough Okon
  5

  Awesome staff members downtown here in New Haven keep up the good work and Happy New year!!!😊

• P

  Pat Scott-Gordon
  1

  Very very disappointed. Took 2 days to get back to you. Application online is totally wrong. I picked a loan. When I did speak with someone it had changed like 500 dollars. Not an honorable to their word. Look for someone else

  Response from the owner

  Hi Pat- We are very sorry to hear about your poor experience submitting an application. Please feel free to send us a message with any further comments, concerns, or suggestions you wish to share. We always value feedback to ensure we do better in the future. Thank you!

• B

  Brittany Maculewicz
  1

  My payments have been increasing since I refinanced my vehicle with this company in November 2020. My insurance rep sent over all supporting documents to show I have full coverage and affinity never put it into their system, so they also gave me full coverage and have yet to issue a refund. Meanwhile I am expected to pay a $412 payment which in the last 14 days has increased to $696. This company is seeming more like a scam each time I receive a mailed statement

  Response from the owner

  Hi Brittany, we are sorry to hear about your recent experience. We see that you have been in contact with representatives since this post. We wanted to check in to see if there is anything additional we can do or assist you with. If so, please send us a private message with some more details about your situation and we can flag this internally. Thank you!