ACE Cash Express N Highland Ave, Baltimore

ACE Cash Express Reviews

• R

  Rich Parker (Property Manager)
  5

  I LOVE THIS PLACE!!!! The lady who was working at this location today was patient, very courteous and extremely professional I had to do something that required a few extra steps to have it done but never at any time did the young lady who was working there ever become unprofessional or loose control in anyway whatsoever but due to the security systems protocols which I do understand and knew that it had to be done before my transaction could go through, at no time did the young lady name Ms. Lashawn ever loose control about any of the the security systems, protocols and procedures that created extra steps to prove the account holders identity it didn't make either Ms Lashawn nor Myself turn unpleasant about the whole situation which was totally out of both of our control... And for that Ms Lashawn I would like to say Thank You so much again for your kindness patience and understanding 😇 hopefully your management team will reward$$ Your Outstanding!!!!! Professionalism and Customer Service... And NO!!!! this was not a solicited comment. I just met this young lady today and she is unaware that I was going to leave a wonderful comment about her...😁 Thanks ACE For Protecting My Account As Well... Your The Best 😎

  Response from the owner

  At ACE, we work hard to make things easy for our consumers, and we’re happy to hear that you were pleased with our service. Thank you for being a loyal consumer, Rich. Come back and visit our ACE store at 200 N Highland Ave Ste 3 soon!

• T

  Tony Eaton
  1

  Cushier very attentive and helpful & patient. She is there every time I come in with A friendly smile & ready to help & she helped me to understand the process i had to use to pay my rent from my phone I was here today to pay my rent the same way i always do and the lady was very rude when i tried to explain how to pay my rent she was argumentative and very unpleasant

  Response from the owner

  Hi Tony, thank you for bringing this to our attention. Could you please email us at [email protected] with your name, the store you visited, and more information? The Regional Vice President over this location would like to speak with you directly and learn more about the situation you’ve described.

• A

  Andrea King
  5

  Melanie got my money order fast, gave me an envelope all with a smile. She's great

  Response from the owner

  Thank you for sharing about your money order experience at our ACE Cash Express store in Baltimore. We strive to provide outstanding service every day!

• m

  mombethwright
  5

  Never been here before was apprehensive until the attendant (Ms. Pam) she was just calming and knowledgeable to my needs. I made sure to get her name for future visits.

  Response from the owner

  We can’t thank you enough for being an ACE Cash Express consumer. On behalf of the team at 200 N Highland Ave Ste 3, it’s our pleasure to serve you!

• t

  taje White
  5

  Pam was so nice my mom, the young lady she was training so nice! I’m sorry I can’t remember her name but she is sooo nice! Very professional!

  Response from the owner

  Hi taje, thanks for making our day with this awesome review! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 200 N Highland Ave Ste 3 again soon – we’re here to help!

• C

  CHANTESE spaulding
  5

  Mrs.pam I amazing I cash my check her every Friday and she's very helpful and has amazing customer service that is why I always come back .

  Response from the owner

  We’re glad that we could help you ACE the day with your check cashing, CHANTESE! Thank you for being our consumer and for telling us about your positive experience at our store in Baltimore. We look forward to your next visit - and don’t forget we offer bill pay and money transfer services, too.

• D

  Damon Mccombs
  5

  Ms tameka was very help with the services I need provide with great attitude and lots of great energy

  Response from the owner

  We can’t thank you enough for being an ACE Cash Express consumer. On behalf of the team at 200 N Highland Ave Ste 3, it’s our pleasure to serve you!

• M

  Malcolm Watson
  5

  Your customer service was excellence. Ms lashawn was a huge help with my situation and was very patient and understanding.

  Response from the owner

  What an awesome review! Thank you for the five-star rating, Malcolm. We’re happy to hear [ACE employee] made your visit such a positive one.

• M

  MomMom Blueyes
  5

  Pam always provides top notch service, and would never go anywhere else when in Baltimore!

  Response from the owner

  We can’t thank you enough for being an ACE Cash Express consumer. On behalf of the team at 200 N Highland Ave Ste 3, it’s our pleasure to serve you!

• A

  Alisson García
  5

  Excellent service, Sonia is a great worker she is kind and friendly.

  Response from the owner

  Hi Alisson, thanks for stopping by! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! We look forward to your next visit - and don’t forget, we offer money orders and bill pay services, too.