Zeal Credit Union E Jefferson, Detroit

Zeal Credit Union Reviews

• K

  Kissesfromdomo Domo
  1

  I can NOT stand walking into this location. MOST of the women here are rude and unprofessional. Especially the light skinned over weight lady with the glasses. She clearly hates her job and is always rude. I’ll make sure I’ll go to another location because I’m sick of the disrespect and no home training from some of these old women. Zero stars. Be blessed.

• M

  Monique Johnson
  1

  Today was my first experience with this credit union. I was completing the process of opening an account. When I walked in 2 young people were on their phone at the counter. I walked up and greeted them because they didn't greet me. The lighter skin young girl acted as though I was bothering her. Her speech her posture her frowned up face said stop bothering me. I gave a star because the lady that called me over and helped with my account was nice. She actually called me over while the young girl was acting like she didn't want to help and just a nasty disposition. One of those customer service reps that make you want to call corporate and close that place down if you could so they could start over. What's sad is as I read through these reviews this place has been like this. And no action has been taken. Because it's still happening. My hope is that people become aware of the service they give. If you have no customer you have no business. I shouldn't have to feel like I'm a hindrance when I'm bringing you MY money. I wish I could've gotten the little girls name so I could include it but it was 6pm and I didn't want to hold up the close seeing as though I was already bothering her. I hope in this rant you feel the bother she put on me. Though the other branches are far from me if I have to go in I will travel.

  Response from the owner

  Good afternoon Monique – Thank you for taking the time to provide your feedback. We have received your response and are concerned about the items you noted. While we are thrilled that you had a pleasant experience with our team member who assisted you. We would appreciate the opportunity to discuss the rest of your review directly. At your earliest convenience, please email Angie, our Chief Member Service Experience Officer, at [email protected] with your phone number and the best time for her to reach you. Thank you and we look forward to hearing from you.

• A

  Amber MC
  1

  If I could give no star I would. I love Zeal Credit Union and I hate that I have to leave a poor review, but this branch is TERRIBLE!!! Rude and unprofessional is an understatement. 0/10 would not recommend this location. The entire staff needs an in-service on customer service PRONTO.

  Response from the owner

  Hi Amber, we appreciate you. Thank you for taking the time to share your experience with us. We are sorry to hear this! Please email us at [email protected] with your full name and preferred method of contact, we'd like to talk with you to make sure your experiences with Zeal going forward are exceptional. We look forward to talking with you.

• A

  Antonio Watts
  1

  The Zeal on East Jefferson is the worst the employees treat you as if you’re bothering them or don’t want to be at work. Far from friendly but very rude. I hate that it’s the only close branch near me. Every time I go the tellers act like I’m intruding on their sitting around doing nothing day. I can’t wait till things go back to normal I’m definitely going to another credit union ASAP

  Response from the owner

  Hello Antonio – we have reviewed the items you noted, and we are concerned about the experience you had with us. We would appreciate the opportunity to discuss your review in person. When you have a moment, please privately message us on https://www.facebook.com/zealcreditunion or https://twitter.com/ZealCreditUnion with your phone number and the best time for Kristi, our Detroit Branch Manager, to give you a call.

• L

  Lamont Simmons
  1

  I was thinking about changing my banking with you guys but. Afther reading theses reviews I think I'ma stay with who I'm with get better be better.

• E

  Eugena Hunt
  5

  Always a pleasure with Ms.Delosis my favorite❤️

  Response from the owner

  Thank you for taking the time to share your experience with Deloris. We greatly appreciate your membership and look forward to recognizing and celebrating Deloris for providing you with an exceptional experience! Thank you so much. Have a great day! :)

• K

  Kieara Gregory
  1

  Customer Service Terrible I’ve Never Had a Problem getting starter Checks Because I Don’t Use Them & I Needed Them Asap couldnt Order Them I explained That & Still Couldnt Get them I Can’t Wait To change My Bank The Customer Service ALWAYS Sucks Over The Phone & ill NEVER Stop at This Location again

• k

  kim monroe
  5

  I want to thank Brittney McCall for her continued professionalism every visit.

• s

  stephanie Blue
  5

  This is my Credit Union and I recommend them due to them having Quality Service!

  Response from the owner

  Thank you so much for your kind words, Stephanie! We are honored you have chosen to be a member with us, and we are proud to have provided you with quality service. Please feel free to reach out if there’s anything we can do for you. Have a great weekend!

• K

  Kathy Hurt
  5

  Love my Credit Union been a member 44 years.

  Response from the owner

  Hi Kathy - Thank you for your review! It has been a pleasure for over 44 years and we look forward to many more. Please don't hesitate to reach out if there's anything we can do for you at this time. Have a great week!