Diversified Members Credit Union E Jefferson, Detroit

Diversified Members Credit Union Reviews

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  Theresa Halsell
  5

  Ms. Alichia Clemets and Mrs. Najuma Hopkins took such great care of me. Just as I was about to leave Mrs Hopkins stop me and referred me to Ms. Clements to fix an account issue. I I always recieve good service, but today it was GREAT. Thank you for being awesome ☺️.

  Response from the owner

  Thank you for your 5-star review! We are happy that we were able to fix your account issue. We hope to continue to serve all your financial needs.

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  Terri Moore
  5

  Originally because of miscommunication and being given not accurate information I could not take care of business I intended the 1st time..oh but the 2nd time around Ms.Tiffany helped me and it all worked out great. Awesome job Ms. Tiffany. Thank you.

  Response from the owner

  Thank you for your 5-star review! We are glad that we were able to assist you and provide you with a friendly atmosphere. We hope to continue to serve all your financial needs.

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  Joyelle Lucas
  1

  I do not recommend this bank! They talk you into doinf a loan. Say that anyone in michigan can bank with them. Then turn around and make you drive to their location to sign documents. They don't care how far you have to drive and will not work with you at all. Definitely did not disclose this information a head of time. Any other bank is better!!!!

  Response from the owner

  We are very sorry that you did not have a good experience. Without knowing your situation, I can tell you there are certain documents we would require to be signed in person depending on what the service is you are utilizing with us. We would love the opportunity to speak with you. If you would like us to contact you, please email us at [email protected].

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  Kyra Fair
  5

  I just signed up and I was referred by a coworker to talk to Kathi Sitek who was ABSOLUTELY AMAZING!! I was not having a great day but, after meeting with her I have new financial options and my day is wayyy better thank you again Kathi! Stay beautiful

  Response from the owner

  Thank you for your 5-star review! We are happy that we were able to make your day better. We hope to continue to serve all your financial needs.

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  Andrae Ellerbe
  2

  I left Michigan First Credit Union after being there since 2008 and opened a new account with DMCU. There is a big difference but I am giving DMCU a chance. They need to work on member services bit more. The rates a great I am taken advantage of a couple of accounts they have to offer. Having worked for MFCU for four years I would say they have upper hand on member services.

  Response from the owner

  Thank you for your feedback especially since you have worked in the industry. We would love the opportunity to speak with you further. If you are interested in speaking with us, can you please send your contact information to [email protected].

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  Sweet Nen
  5

  Great credit union with great products and services. Proud to be a member!

  Response from the owner

  Thank you for your 5-star review. We appreciate it and we hope to continue to serve all your financial needs.

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  ann booker
  5

  Erica was so pleasant and inviting. She made me feel as if I could really trust them. In the short time I was there she informed me of all my options.

  Response from the owner

  Thank you for your 5-star review! We are pleased that you are happy with our customer service, and we provided you with assurance when it comes to banking with DMCU! We hope to continue to serve all your financial needs.

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  Michael Edwards
  1

  We are trying to find a way to bank as ethically as possible. We tried DMCU. It felt difficult to open the account, and when we wanted to stop in to do banking we were told we had to make an appointment. I thought this was due to COVID but they said no. We opened the account and came to find the website is the worst banking website we've ever seen, and hard to use. If you do online banking I cannot recommend. Also, online, there was no was to get our account number; we were told we needed to write it down and keep it. And it was very hard to log in, with two different sites for business and personal, and hard to remember where to go for what and how. Basically it seemed like a daunting learning curve to bank with them the way we need to bank.

  Response from the owner

  Thank you for your helpful feedback. We started taking appointments during COVID for safety and learned that it worked better for our members because of how busy our downtown location always has been. This allowed us to start scheduling members when it was convenient for them, and they didn’t have to wait so long in the lobby to open an account. If you receive eStatements, your account number will be located on the eStatement within online banking. We apologize that you have felt inconvenienced. If you would like to speak to someone regarding your issues, we would be happy to make that happen. Please email your name and phone number to [email protected].

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  Veronica Johnson
  4

  Sara was friendly, helpful, knowledgeable & very pleasant. Thank you Sara for your service.

  Response from the owner

  Thank you for your 4-star rating. Please email us at [email protected] and let us know how we can earn five stars! We appreciate your feedback.

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  Aimee Quinkert
  5

  Love banking with DMCU! They were able to get me a credit card that allowed me pay off my debt and build my credit rating at the same time. I am currently working with them to secure an auto loan with a much lower rate than the dealership and the process couldn’t be more seamless. The staff is so friendly and accommodating, too!

  Response from the owner

  Thank you for your positive feedback! We are happy to hear from our satisfied members!