Ally Bank Renaissance Ctr, Detroit

Ally Bank Reviews

• D

  D P
  5

  I can only speak from the perspective of a bank account holder. I have yet to finance anything through Ally. I've been with Ally coming up on 5 years now and I've had exactly three issues while with them that they quickly and efficiently resolved: Fraudulent activity that was caught before it affected my accounts, a check clearing at an odd time (didn't have overdraft protection activated) and exceeding my monthly transfer limit. The issue with the card did suck because I was stuck writing checks anywhere that'd accept them. However, that was only for a few days and because I didn't pay extra to overnight/expedite the new card delivery. They saved me a couple thousand dollars, so not complaining about a couple of days of writing checks. The check was my oversight, but I called and found out they don't immediately charge the overdraft fee like other banks. Moved some money into the account and that was that. Last one was again my fault. They have a 6 transfer limit per month. I didn't realize that counted for intra-account transfers, too (savings to checking). I saw a fee being charged and immediately called. I explained and the rep was absolutely understanding of my error. The fee was waived as a one time exception. Ally's banking side has only ever left me with good experiences. Loyal customer and I'd vouch for this any day.

• A

  A B
  1

  I have had 1 positive, 1 okay, and 1 very bad experience with this company. That bad experience totally over-shadowed the other experience with the bank. Their customer experience left you wanting a crowded Disney park to get a piece of mind. Stay away from this company, my account will be closed by tomorrow, after withdrawing and or transferring of funds. Buyer beware.

• M

  Mike Dilger
  1

  Please read this review before signing documents with Ally - Ally is an advertised "online bank" that is some reconstructed version of GMAC. All customer service is provided offshore - likely the Philippines (which is common these days). When simply considering moving an auto loan into the name of my business and requesting information to possibly refinance and/or pay-off. I was told they can only send/receive info by fax. This is an "online" bank? Fax only? And only a 48 hour turnaround commitment which they missed and repeatedly told me was a "priority". I had to call more than 6 times before I finally received copies of documents, and ultimately missed an important deadline that cost me more money. This is another one of "those" companies that sits behind the scenes of auto dealers, takes your money, generates high profits for a small group of people and utilizes poorly trained cheap offshore labor to offset higher than average kickbacks to dealers, and after the sale provide you with as little as possible. Be aware and choose your finance company wisely.

• H

  Herbert Boykin
  1

  I DO NOT RECOMMEND ALLY BANK! I financed a vehicle with Ally. After paying my last car payment and fees( the pay off amount they said I owe ) they have yet to allocate my last payment and fees correctly. They said once you make a payment over your monthly payment we will allocate the rest to the principal balance. Again, this was my last payment, so they should have use the rest to pay the fees that was on the account leaving me a 1.00 credit. It’s been three weeks and they still haven’t done it and are claiming I owe them. After calling a few times and I ask to speak to someone in America they put me on hold then drop my call. My next step is filling a complaint with the BBB. 🤞🏾

• T

  Tania Ellis
  1

  I do not recommend that you do any business with Ally Financial. They do not care about their customers The Death Claims Department are a bunch of uncaring individuals who keep asking to speak to your dead relative. They will not comply with a court order. They will not let you speak to a supervisor or give you a corporate complaint name or phone number. Also, if you have an account with them please call and set up your pod- payable upon death beneficiary immediately so that your loved ones don't have to suffer during an awful time in their life. I am recommending that you boycott ALLY and anything to do with them. If you are banking with them, or have a car loan, or mortgage please find somewhere else. They dont deserve your business.

• H

  Heather H
  1

  High interest rates, terrible to try to get anything accomplished with them. All customer service outsourced, you can't ever understand them and they can't understand you half of the time. Hold time is up to 30 minutes then after another question is asked, they put you on hold for another 30 minutes. I do not recommend, don't let your auto dealer recommend. This bank is the worst.

• R

  Robert Sides
  1

  I am returning to edit my review. I leased a 3500 Chevy truck through Ally and paid the whole 3 year lease upfront at the time of purchase Then 2 months before the end of the lease I was going to be traveling and decided to just buy the truck. They wanted extra $800 to purchase the truck early, even through I already paid 100% until the end of the lease. I did get it worked out after almost a week of going back and forth. Not to mention the truck only had 35% of the paid for mileage on it. It felt like an insinuation was being made they didn't believe the miles on the truck. Even the Chevy dealer was like they have never seen anything quite like this, as they put it this should be an easy no brainier. Way more drama then an old retired guy wants to deal with in the future.

• A

  Avg Citizen
  1

  I recently purchase a 2019 ram through a fca dealer who recommended Ally. This was a total mistake as ally has the worst customer service I've ever had with any financial institution. All support is overseas and is just HORRIBLE. Lesson learned, I will be moving this loan to my local community bank in the next two weeks. I even called the dealer and told them they should be ashamed of recommending Ally. They agreed that that they've had many issues and apologized So I'm not real happy with the dealer either.

• C

  Chris Franks
  1

  Worst bank and company ever they don’t care about you. I was transferred 4 times it took me over a month to get a hold of the right person to hopefully get results. I will never finance with this company again. There agents are rude and cut you off and when you raise your voice they hang up on you. If i could give them 0 stars i would. I will never make this mistake again. RUN RUN RUN FAR FAR AWAY!!!!!

• J

  Jacob Mueller
  1

  NEVER BANK WITH THEM AND STOP NOW. I used to be a customer of almost 10 years and carried deposits with them but left after their wiring department was incompetent for my personal transactions. But worse, my client was party to a real estate transaction and ordered a wire. Ally Bank initiated the wire but their fraud department snagged the transaction for review for 9 hrs WITHOUT NOTIFYING ANYONE. This caused my client to be in breach of contract and lose thousands of dollars for no good reason. NEVER BANK WITH ALLY!