Zack Keaton - State Farm Insurance Agent Grassfield Pkwy, Chesapeake

Zack Keaton - State Farm Insurance Agent Reviews

• I

  Ivy Sanders
  5

  If you're looking for an agent who is knowledgeable, professional, and above all else personable, then look no further. I have had auto insurance through this insurance company and agent for two years, and I still remember the first time I stepped foot into this office. I was greeted by a wonderful team who sat down with me, got to know me, got me the best rate possible, and explained everything to me in detail and provided me with the proper resources. Even when I attended college in Fredericksburg (200 miles away), the office was still available to me, and Zack himself would take time to reach out to me to schedule any appointments over Zoom that were necessary. I felt like these people really had my wellbeing at heart and helped me every step of the way into my adult life, and I would highly recommend this team and even more so this agent.

  Response from the owner

  Hi Ivy, thank you so much for your kind words and for trusting us with your coverage. You have been a pleasure to work with. Best of luck in your future endeavors!

• L

  Laurie Cox
  5

  Love the friendly, youthful energy of this business. Zack is very knowledgeable and thorough reviewing all of the family needs and beats other Insurance prices . I love having everything at one place and especially LOVE knowing my agent & him knowing me!! He is not going to retire on me anytime soon either!! That is another plus. Great staff there too! Best insurance experience we’ve had!

  Response from the owner

  Thank you for your kind words Laurie! You have been an absolute delight to work with and it's a pleasure to serve you :)

• L

  Ltb [email protected]
  5

  Zach and his team have been diligently trying to sort out the mistakes of others. He explained the current policies that we have and told us how to make them more effective, for very little cost. He has been quick to respond to any emails or phone calls I send his way. He offers the State Farm product with a side of good old-fashioned customer service. What an amazing combo!

• J

  Jennifer Wills
  3

  Disappointed in the lack of communication with this office. I have repeatedly reached out requesting information / guidance with some insurance questions I have had. I have reached out and left multiple messages over the last few weeks and no returned phone calls.

  Response from the owner

  Hi Jennifer, we're sorry you have not had a positive experience with our office. We pride ourselves on quickly and effectively getting back to our clients. Please call us at 757-389-5775 and we will answer any questions or requests with efficiency.

• S

  Steve Ross
  5

  I got multiple types of insurance through these folks. They a very knowledgeable in all aspects with the best rates.

  Response from the owner

  Hi Steve! We appreciate your feedback and it's an honor to serve you.

• C

  Christopher Himmler
  5

  Great new agent. Confident recommending him for all of your insurance needs

  Response from the owner

  Hi Chris, thank you for your kind words, taking care of people is our passion!

• A

  Alex Hetrick
  5

  great guy, did a good job explaining how my insurance works and he saved me a ton!

• A

  Ali Rutherford
  5

  Tell Zack jump, he'll ask you how high!

  Response from the owner

  It is our motto! Thanks Ali for your review, it's a pleasure to serve you.