Y-12 Federal Credit Union E Emory Rd, Powell

Y-12 Federal Credit Union Reviews

• M

  Mr. Bill
  5

  Just moved from out of state. Needed new accounts, debit cards, direct deposit changes...the whole works. I've never met nicer bankers who were not just polite but professional. It went so smooth I'd give more stars if I could. I've been back 3 times this week for withdrawals, information and faxing of critical documents. Every employee lives up to Y12 high standards. My old credit union could never measure up to this outfit. Special shout out to Adam who exceeded all expectations. Wife just as pleased.

• E

  E Ross
  5

  Y-12 really is a good credit union, in my opinion. I've not yet had any more challenging interactions with them, but as far as basic services, there is never a wait time to make deposit, or withdrawal and their tellers are the happiest gang I've ever met. I've needed a few certified checks and I've never had to pay for that service. Also, their checking account interest payment is above the average. So far, I'm pleased that I chose them. For 15 years, I never felt comfortable doing business with my former credit union, SC TELCO. Y-12 is their polar opposite. After this year of using their bank, I would feel comfortable going to them for any services I might need.

  Response from the owner

  Hello E . We are happy that you've had a WOW member experience with us! Have an amazing day!

• K

  Keith Rearden
  3

  I did not know until after opening an account that when using the drive thru I can only deposit by speaking to a bank teller on screen. But, I do not have to speak to anyone to withdraw from the ATM. I was in line in the drive thru twice in one week and waiting well over 30 minutes each time and had to leave without making deposits. This system works backwards... If anything, you should not have to speaking to anyone when depositing cash in the ATMl, but maybe when you withdraw? I do understand with the pandemic nobody can go in the bank to deposit. But, your drive thru system needs much improvement. Know I have to try again Monday morning depending on how slow the drive thru line may take. I do not care about going after hours.

• m

  mel s
  5

  Josh and all the employees at the Powell branch are so helpful and friendly. I enjoy each and every transaction. Thank you!

• G

  Greg Davis
  4

  Excellent place. would give five stars but they quit offering preloadable debit cards that I used for my kids that autoloaded from account every week...argh

• H

  Holleigh Smith
  1

  Auto loan refinance. Dealt with Chantel McNeely who wanted us to sign incomplete documents that she could fill in later. When we asked her questions she would huff and roll eyes. After asking her to stop rolling her eyes at us that we are just asking questions to understand what we are signing she became very argumentative stating that she didn't roll her eyes and that she does this everyday. Needless to say this was the first and worst experience ever. Would recommend looking at other locations or different credit union all together. Definitely not a customer friendly location.

• W

  Wanda Tumlin
  5

  Very satisfied with your Credit Union and the employees who were so friendly and helpful.

• B

  BART ELKINS
  5

  I have been banking with Y12 for many years now, and have always found the staff at this location to be very helpful, kind, and professional. Particularly Chantel and Becca always make me feel like family.

  Response from the owner

  Thank you, Bart, for your feedback! We are glad that you had a great member experience and took the time to let us know. With your positive experience, please refer us to your family and friends for a chance to receive up to $75! Using our Member Referral Reward portal, you can easily refer your friends and family to open a new checking account and/or loan and earn rewards for doing it. Get started today! https://www.y12fcu.org/member-referral-rewards/

• M

  Mark Brady
  5

  The employees always have a professional manner very friendly easy to work with..

• B

  Brett Jones
  5

  I wanted to leave a 5 star review for this Y12fcu, because the staff is always very helpful and genuine. Also this place is always so clean, they have coffee stations set up for customers and a free coin counter for their members. Thank you guys for all you do.