Knoxville TVA Employees Credit Union (Drive-Thru only on Saturdays) Central Ave Pike, Powell

Knoxville TVA Employees Credit Union (Drive-Thru only on Saturdays) Reviews

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  Tiffany
  2

  The issues with logging in to online banking need to be addressed. The app is slow, the website is slow and some serious changes need to be made. Even though I like TVA, I cannot continue to deal with constant online maintenance and the site being down, but somehow it never fixes the issue with logging in. Its 2022. We should have access to proper mobile/online banking with no problem! Please fix this!!

  Response from the owner

  Hi Tiffany, thanks for reaching out to us. We appreciate your honest feedback as we work to improve the digital banking experience, and we have noted this request with our internal team.

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  Crystal Miller
  5

  Had an amazing loan experience with Jessica Embrey. Excellent with communication and efficiency. She was also very helpful and patient with any and every question we had. I will recommend her to all my friends and family.

  Response from the owner

  Hi Crystal. Thanks for taking the time to tell us about your experience. We are so glad to hear how Jessica helped you and will be sure to pass this along to her management team. Thanks for being a Member with the Credit Union and have a wonderful weekend.

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  Michael Scott
  5

  First time going to this location, and it was awesome. Went there to take out a loan, I didn't get as much as I needed, but I have no complaints on how I got treated. I am very pleased

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  Sága Verðandi
  5

  This TVA location is extremely nice! I have not had a bad experience with any of the employees here, either. This is to go for all locations I have ever visited or had to deal with. I am very happy that they are super close too! Only time I would bother going to the bank before this location opened is if I drove passed one by chance which was not often unless I was out on Kingston Pike or Chapman Highway! lol

  Response from the owner

  Hi Meg! Thank you so much for your kind words. We are honored to serve you and appreciate you being our loyal Member! 😊

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  Tyler Gallaher
  5

  It was super fast and lady was super friendly. They make sure of what you need to do. I need to run to bank before work and bc they were fast I was able to get to work in time. I love the design of the new TVa and super easy to get too. It is super close to my house now instead having to drive up Clinton hwy to it. I really appreciate them putting a location in Powell.

  Response from the owner

  Hi Tyler. Thanks for taking the time to share a review about your experience. We are glad to hear you have had a pleasant experience and enjoy the convenience of the Powell location. Thanks for being a Member with us.

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  Kendra B
  5

  I got a fraud alert this morning while I was getting ready for work. I called my local branch and confirmed it, so they canceled my card and told me I could either get a new one mailed or stop by any branch to get a new one. This was the closest branch to where I was working, so I stopped in to get a new card. They had me in and out in 5 minutes. Thank you TVA for catching the fraudulent charge and getting me a new card so quick. I highly recommend using TVA Credit Union.

  Response from the owner

  Kendra, we really appreciate the 5-star review! We are so glad we could prevent a fraudulent charge from happening! Thank you so much for being a Member at Knoxville TVA Employees Credit Union.

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  Sharon Reed
  5

  It is great to have our Credit Union so close to our house. No more struggling through the traffic to get to the other ones. Everyone has been so great to us there!

  Response from the owner

  Sharon, thank you so much for your 5-star review!

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  Stephanie
  5

  Best credit union ever. People are extremely nice and helpful. Store is always clean and easy to get into.

  Response from the owner

  Hi Stephanie! Thank you for the 5-star rating! We appreciate you being a Member with Knoxville TVA Employees Credit Union.

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  Selena Dawson
  5

  I have been very satisfied with my experiences so far! They deposited my money in the wrong account a couple times after they first opened, but I haven't had any other problems since.

  Response from the owner

  Hi, Selena. Thank you for the 5-star review! We're grateful to have you as a Member.

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  Misty Mixon
  5

  great customer service and loan department

  Response from the owner

  Misty, thank you so much for leaving a 5-star review. We appreciate your feedback!