Wright-Patt Credit Union E Us Hwy, Urbana

Wright-Patt Credit Union Reviews

• R

  Raymond Schwartz
  5

  I was a 3 decade user of another credit union. Over those years, they added enough fees to no longer get my business. WPCU has an excellent array of services and much smaller, or no fees that were charged elsewhere. I've had excellent customer service in person while telephone service can take quite a while to speak to a person. I still give my review 5 stars.

• J

  Jeffery Childress
  5

  I met with Dan to re-open open my account. Dan was probably the most helpful bank team member I've ever talked with. You can tell he was there to help and was interested in helping me grow my business! I'm excited about that because I've gotten no support with PNC with my new business

  Response from the owner

  Thank you Jeffery for the 5-star review and thank you for your membership!

• L

  Leslie Woolley
  1

  My husband went into Wright Pat Credit Union in Urbana Ohio on Dec 14 withdrawal money from our Honda account for our Vacation. Our son has an account with Wright Pat. We where leaving for a week out of state so we wanted to deposit some money into our son’s Wright Pat account for him to have for food and bills while we where out of town. My husband handed the money to the teller she asked for our sons name and told my husband that the money was in our son’s account. We left the next day for vacation. Once out of state we get a call on Tuesday from our son the money isn’t in his account. Now we are out of state in a guided trip where we can’t get to a bank. Worried our whole trip because our son has no money and we can’t help. As soon as we get home I go to the bank. Sit down with the acting manager and go through what could’ve happen to the money. She finds it was deposited into an account of someone else with the same name but different birthday. I ask how soon will the adjust will Be made and the money will be in my son account I am told by the end of the day. That was Thursday and it is now Saturday the money is still not in my son account or ours. At this point what is Wright Pat doing with my money or are they trying to hide something. Where is the money!!!!!

  Response from the owner

  Hi Leslie, we would like to connect with you over the phone to investigate this incident further. Please email [email protected] with your full name and phone number, and a representative will call you back shortly. As a reminder, please do not post personal or account information here on public review pages.

• E

  E Underwood
  1

  I stopped yesterday to make a payment on 2 of my accounts. There was only 1 teller working out of 4 counters and a line to the door. Other employees kept walking through the teller area and then going back to their offices with complete disregard which was aggravating. With this many people and the teller set up there is absolutely no privacy. So, when the teller I worked with knew absolutely nothing about my accounts it was a bit embarrassing. She told me that I hadn't made a car pymt since September, which I had. I had to tell her the details of my car and cc pymt amounts and after much longer then it should have taken (being she was looking at my acct and I was not) she said "Oh, yes, you're right.". I was not happy with this transaction at all.

  Response from the owner

  Hi E.U., would you mind sending me an email to [email protected] with your full name and phone number? The manager at the Urbana Member Center would like to reach out to you and get some more details, if you don't mind? Thank you! -Nate

• B

  Bradley S. Craig
  5

  I absolutely love the Urbana Ohio Wright Patt Credit Union. It is hands down the best Wright Patt Credit Union within a 50 mile radius. No drive thru but I don't mind. That being said... The Wright Patt CU on Bechtel in Springfield Ohio is the worst. Not the people. The way it's laid out. Their one way in one way out setup is stupid. Their ATM is in the drive thru but nothing in the entrance. If I lived in Springfield there is no way I'd bank there. Totally stinks. Especially when busy.

  Response from the owner

  Thank you Bradley for the review and thank you for your feedback!

• T

  Tosha Crager
  4

  Looove their customer service line, once you get to the right phone number, very friendly and easily understood. The 800 number however is a scam for a rude motor club that will not put you back over to holding for WPCU once you answer the 5 survey questions, and then continue to argue with you that you called the motor club not WPCU. FYI use the 937 number instead.

• d

  deep sky
  1

  Been a member for two decades, customer service has fallen to the point that I would change credit unions if I could find a local union I liked better

  Response from the owner

  Hi deep, thank you for taking time to share your feedback. We'd like the opportunity to talk more with you so that we could learn from your experience and share your feedback with our leadership team. Please email [email protected] with your full name and preferred phone number and we'll follow up with you for more information.

• S

  Steve Wray
  5

  Very good Credit Union with very minimal fees for things other banks charge a lot for.

  Response from the owner

  Thank you! We do our best to impress!

• T

  Tia Gibson
  5

  Great credit union! Very helpful and polite!

• A

  Ashley Colvin
  1

  I try and call to get answers about my account and I can't even talk to a person. Can't get the answers I need.

  Response from the owner

  Hi Ashley! Thank you for taking the time to leave us a review and the feedback. We apologize for the trouble with our phone system and not being able to get through to our member help center. Would you like for us to reach out to you? If so, please send us an email to [email protected] with your name and telephone number and we'll have someone give you a call! Thanks again for reaching out!