Park National Bank: Urbana Office Scioto St, Urbana

Park National Bank: Urbana Office Reviews

• C

  Charity's Ghost
  2

  I've been going there for about 3 years or so. I learned shortly after that the drive through was going to be a problem. EVERY TIME I'VE EVER went through their drive though, it's at the very least a 10 minute wait, and that's AFTER you're already at the speaker. The inside is almost as slow. I've had to do all my transactions via the ATM and lately those have been down and out. What a mess. I'm very close to going ahead and switching my checking over to IH where I already have a savings account. Park National needs to understand that people are there to conduct business. We're not going there to chit chat and goof off all day. I'm very disappointed in Park National and I know others who've been having the same problems.

  Response from the owner

  Hello- we are sorry to hear of your frustrations and poor customer experience. We would like to learn more. Can you please email me at [email protected] with the best number to reach you? One of leaders would like to talk with you. Thank you! Kristie

• L

  Luv
  3

  I wouldn't come here if I didn't have to. Our corporate account is here. Can't get change for my drawer in the tube and the window on the building gets service last if at all on Monday. Not cool. Edit. It seems there is an issue with being understaffed right now. Given our current circumstances that Can't always be avoided.

  Response from the owner

  Good afternoon. Thank you for expressing your frustrations. A member from our leadership team would like to speak with you directly. Please email me a good phone number or email: [email protected]. We look forward to connecting. Thanks. -Mallory

• B

  Brandon Ireland
  5

  The women who work at this bank or honest and they will bend over backwards and do whatever they got to do to help you. I’ll never choose another bank again. The only thing that sucks, is that they are in some kind of connection with Park national community bank. That bank is horrible. They will scan them and take your money outta your account and block your calls and not answer your emails. Never speak with anybody from Park national bank. Always speak to somebody from Security because the name says it all, they will secure your account. Anytime Security needs me for anything, I will be there for them always

• T

  Thom O'Neal
  5

  After attempting to open a savings account at e Wright Pat Credit Union my son waited over a half of an hour while several office clerks talked and made other items their priority. He finally had to leave for work. At dinner the next day he discribed to me his frustrating experience. I suggested he open an account where I have my savings gs account..... Security. He was able to walk right in and was escorted directly in to Lisa where he was able to open an account and was made to feel like a priority. Highly satisfied and love the personal feel of this amazing staff.

• J

  J King
  1

  One of the worst banks I've ever had. Been banking for two years with this bank, and have had so many issues with them turning my card off, not sending me a replacement card in a timely manner- 2 months now and still no card, rude customer service- i tried expressing my thoughts when the bank again turned my card off and the lady straight up hung up on me. They have no corporate office phone service, when you call you talk to a bank thats local. Honestly the worst bank ive ever delt with.

• E

  Emily Shonk
  5

  Great bank always nice staff & prompt business transactions I give it 100 %

• K

  Krissy Wilson
  5

  Thank you to Andy for answering our questions

  Response from the owner

  Hello Krissy. We are sorry to hear of your frustrations. We take pride in our customer service and a member from our leadership team will be reaching out to you this week. Thanks. -Mallory