Wright-Patt Credit Union W Main St, Troy

Wright-Patt Credit Union Reviews

• J

  Junell Lynch
  1

  I would not recommend Wright Patterson Credit Union to anybody their wait times are unreasonable, their phone system is not user friendly. Not only those issues, but for the elderly population, dealing with them is a nightmare. We have been trying for at least 3 weeks now to access an account that our parent has there in order to pay her bills... all the legal documents have been submitted and I gave them my drivers license FOUR times to prove that I am who I am and legally allowed to transact for an elderly parent. The final straw was when they informed us that the letter from her physician wasn't properly dated to match the notary date!!! What physician office dictates a letter, has the doctor sign it and then has it notarized all in the same day?? In effect, their legal department has called the physician, the two witnesses, and the notary liars. We'll be moving all of our assets as soon as possible. May be we should accuse them of slander and malicious with holding of personal assets!!! No stars for this bank- and by the way, this post would not go through unless I at least clicked on one star. That's no lie either!

  Response from the owner

  Hi Junell, I apologize for the experience that you have had and can understand your frustration. I would like to have this escalated to our management to see how we can make this right. Please send your full name, your parent's name and your contact information to [email protected] and we will work to get this resolved. Thank you!

• D

  Debra Ann Jordan
  2

  I went the Troy,Ohio Wright Patt and Teller and another customer stated that they was happy not wearing a masks. I was not happy to here that because facing people whom work for the public. I know for a fact the company l work for only 60 out of 100 took the shots. SO CLOVER YOUR FACE! By the way the customer work for AAA.

  Response from the owner

  Hi Debra, thank you for reaching out to us. We removed our mask mandate as of June 2nd in accordance with Governor DeWine's recommendations. You are still welcome to wear a mask in our facilities if it makes you feel more comfortable. We appreciate your feedback!

• J

  Jeni Hanna
  1

  The worst bank ever! Nice hold music for all the time you will spend on hold! Plus multiple phone calls you will make fixing your accounts from payments you make. Learn their number now. They will lie to you and they will cheat you out of your money. I would give negative stars if I could.

  Response from the owner

  Hi Jeni, I'm so sorry to hear about this experience, but appreciate your feedback. We are definitely aware that our wait times need improvement, and we are working towards increasing our Member Help Center staff to help alleviate this concern. If there is anything we can do to help, please reach out to me directly at [email protected]. Thank you.

• C

  Chenoa Ross
  1

  Out of all the WPCU’s I’ve been to this is one of the worst. The location is dangerous to drive in and out of. On top of that when I was waiting on a replacement debit card I attempted to use the drive through. They served 3 cars that arrived AFTER me before the people before me were even helped. Maybe focus on the order of the lines instead of picking who you serve!

  Response from the owner

  Hi Chenoa, thank you for your feedback. I would like to hear more about your experience in the drive-thru so that we can improve. If possible, please send an email to [email protected] with some more information and I'll pass it along to our Troy Member Center team. Thank you.

• T

  Theresa Seide
  1

  I was at the window at 6pm, and they had already shut down their machines. It’s bad enough they shortened hours, but the gentleman claimed everything was already closed down at 5:59. Both reps refused to cash my check. I’ve been a member for 11 years and that was the worst customer service I’ve ever received. I had been considering changing banks and financing future large purchases elsewhere. THAT just sealed the deal. I’ll be closing my account very soon.

  Response from the owner

  Hi Theresa, Sorry to hear that, I can understand your frustration I'd like the opportunity to share your feedback with our leadership team. Please email your full name and phone number to [email protected] and we'll give you a follow up call. As a reminder, please do not post your email, phone number, or other personal or account information online.

• L

  Linda Jones
  1

  Do your banking elsewhere!!! If there is a negative star it would be 5 negative stars. When Wright-Patt Credit Union makes mistakes and takes your money out of your account in error they do not want to resolve the issue all they do is try to ignore that they made the mistake. You file a complaint and they say they will resolve it and will call you back but they lie! They don't call back They just hope you will give up and go away. CONSUMER BEWARE!! Reporting to the NCUA

  Response from the owner

  Hi Linda, I'm very concerned and would like to connect with you over the phone to investigate this incident further. Please email [email protected] with your full name and phone number, and we will call you back shortly. As a reminder, please do not post personal or account information here on public review pages.

• E

  Em S
  5

  We absolutely love banking with Wright Patt Credit Union. They are friendly and make you feel like you're a part of the "family." Our loan officer was a little slow getting back to us but everyone else was great and did everything they could to make all transactions and applications as smooth as possible. Their round up program is awesome.

  Response from the owner

  Thank you for the feedback and kind words!

• B

  Bradley Doepker
  1

  Unless, your're willing to have your account "vanish" I HIGHLY don't recommend banking with Wright-Patt... In 2014, I was required to open a checking account through Wright-Patt Credit Union in order to get a mortgage through them, so I just put in the minimum deposit in order to avoid any fees and didn't think much about it. Like most people, I do all my banking online now, rarely handle cash, and never really used this account for much except the occasional cash deposit. So after a few years went by and I am still getting new debit cards in the mail and emails, I went to deposit some cash and low and behold they couldn't find my account. I can still log into the app with a blank screen, I still have an active debt card I got a few months earlier, but they couldn't find anything linked to it. After a few hours later and speaking with a manager they determined that they have absolutely no record of my account or what happened to any of the cash that was in the account. They offered no remorse and no offer to replace any of the cash, which probably wasn't more than $50, since I do all my banking online elsewhere, but I find this absolutely ridiculous. Of course they didn't loose my mortgage, but it's safe to say I will never be banking with Wright-Patt EVER again. How the hell is this even possible..

• A

  Austin Hartrunft
  1

  Deposited cash into the ATM Saturday afternoon 2/9/19, ATM instantly shot all of the cash back out except for $6. No call service through Wright-Patt is open Saturday night or Sunday to resolve this. Called 2/11/19 and waited on hold for over an hour to be told that I have to go through a dispute process that can take 10+ days. When asked why they can't just open the ATM and give me the $6 I was told "because a third party handles the ATM". This is absolutely ridiculous there should be safeguards in place to prevent or at least instantly solve issues like this. Will be closing my account with Wright-Patt because of this .

• S

  Sarah Schieltz
  5

  Connie, in Troy is wonderful! She is the reason why I love Wright Patt Credit Union! I couldn’t find my members account card and after talking with several people at the Troy member center, Connie was the most helpful. She found my signed member card there and prevented so many potential problems for my husband and I. Excellent customer service, Connie! Thank you for going above and beyond!

  Response from the owner

  Hi Sarah, thank you for the amazing review! I will let Connie know you mentioned her as well!