Fifth Third Bank & ATM W Main St, Troy

Fifth Third Bank & ATM Reviews

• G

  Greg P.
  5

  Very professional service, Carrie greeted me at the door for some documents I needed notarized. She provided two employees for witnesses and they were very pleasant. Overall great experience.

  Response from the owner

  Thanks, Billy! We’re thrilled that you're satisfied with our services. Your feedback is appreciated!

• R

  Rochelle Wagner
  5

  Carrie Ullerey gives outstanding customer service--very attentive, knowledgeable, and helpful. I wish that all bankers were as pleasant as she is. I was so lucky to find such a pleasant individual with whom to work. Thank you again Carrie and fifth third. :)

• J

  Joshua Goodson
  1

  The atm took my debit card during business hours while I was on a roadtrip. I went inside to have them retrieve my card from the machine so I could continue on my trip and they refused to get my card out of the machine because their machine malfunctioned and took the card. Imagine being on the road when a bank like this inconveniences you, and imagine trying to keep from getting angry inside the bank because of their screw up. Customer service obviously isn't a priority even when you have a business account with fifth third. You're just a number to them.

  Response from the owner

  Joshua, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• O

  Olivia Nicodemus
  5

  Carrie Ullery was wonderful to work with.

  Response from the owner

  Isn't Carrie wonderful?! We will be sure to let her know.

• D

  Danny W
  5

  My personal bank great people very helpful.

• M

  Marica Turan
  5

  Friendly staff and it's a wonderful bank in general.