loanDepot W Main St, Troy

loanDepot Reviews

• r

  randal oliver
  2

  Getting the mortgage was incredibly easy and professional. This score reflects the difficulty I had with the mortgage servicing department. When I made my mortgage payment online, I screwed up my bank account info. That’s my fault. So when they call about the payment I agree to make the payment with the agent on the phone for an additional $10. I thought that was the end of it then I get another call saying the payment is due. Customer service neither has the record of the earlier call nor the proof I made the transaction with the agent. I found this out after three phone calls and being put on hold for more than an hour. I went to the site and made the payment with the corrected info but to be forced to jump through this many hoops to pay a bill is ridiculous. It felt like they wanted me to be late so I’d have to pay another fee. Moral of the story: double check the account info when you pay online because it’s not in this company’s interest to help you.

  Response from the owner

  Hi Randal Oliver – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected] if you would like to discuss this matter further.

• D

  Dale Armstrong
  5

  The most outstanding mortgage service to date! Janet Bretland worked nonstop to get everything processed in a very short time frame.

  Response from the owner

  Hi Dale Armstrong! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.

• L

  Leslie Hatfield
  5

  My loan consultant Janet Bretland was amazing and made my first home buying experience easy and enjoyable by keeping me informed each step of the way.

• C

  CE Elli
  1

  I've had my appraisal fee taken out in the appraisal has never been done and a processing fee taken out and again nothing

• E

  Eli Pohl
  5

  I recommend this be your path to a new home loan!