Wings Financial Credit Union Plymouth Blvd, Plymouth

Wings Financial Credit Union Reviews

• M

  Ma Mo
  1

  Switched from Wings for a lot of reasons. I had fraud on my account and went in 3 times to the Plymouth location to dispute it, I spent around an hour reviewing my account with a rep (same person the first 2 times) who said they'd remove the charges but never did (the 3rd visit I was told they had no record of me disputing the charges). I can NEVER get ahold of anyone over the phone (even after 30+ mins on hold). Customer service is nearly non-existent and the random times it does occur, the employees were rude and unhelpful. I've had other circumstances where Wings has been incompetent but the review would be too long to read so I'll suffice to say that Citizens Bank is a great option, they know their customers by name and call you if they notice any activity on your account that seems suspicious, they also answer when you call and have a great interactive option on their website. I'm happy I changed banks.:)

  Response from the owner

  Hello Ma, I'm sorry to hear about the experience you had and will pass it on to the leadership team at the Plymouth branch. We want our members to feel treated well so hope we can better serve you next time.

• L

  Luom LDS
  1

  Cory helped us out this morning. Took two tries to close an account. He told us false information the first time. We were told to call the number on the back of the Wings card to be able to close the account. We called the number and the agent told us that a Wings representative has to close to hard. After coming back in the second time, 2 moments later, he asked help from a more experienced coworker who told him he could close our account. He did not apologize trying to take a short cut. Will not return tot his branch again.

  Response from the owner

  Hi Luom, we're so sorry to hear about this experience. We will be sharing this information with our management team for review. Please feel free to send additional details to [email protected]

• R

  Ren Wilker
  5

  33 weeks pregnant, car's brakes went out in the drive-thru, and I ended up using the sign to stop my car. Went inside to leave info for damages, and all he employees were so caring and more concerned about me than their yard. 💗💗💗

• R

  RiseIP
  2

  Beware the inner ATM in the drive through. It ate $543 of my money and don't give me a receipt, didn't deposit, and didn't give me my money back.

  Response from the owner

  RiselP, this sounds like a very strange situation. The Branch Manager is not aware of this issue. If you have more details we want to follow-up. You can email us at [email protected]

• C

  Chris Akin
  1

  I went to this branch for the first time today to do a transaction. The teller in the drive through was rude, unprofessional and condescending. Ive been with Wings for about 4 years. Very disappointed!

  Response from the owner

  Hi Chris, sorry you had this experience. We will definitely share this feedback with our management team. Please let us know if you have other details by chatting with us on FB Messenger (/wingsfinancial), Twitter (@wingsfinancial) or email ([email protected])