Wells Fargo Bank W Broad St, Glen Allen

Wells Fargo Bank Reviews

• J

  John Seidl
  1

  No banker on site. What is the purpose of this branch. Close it !!! Would be zero star if I could.

  Response from the owner

  Thanks so much for your feedback, John. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• F

  Fred B
  1

  I would give the upper corrupt management a zero star if I could. They have already been indicted for ripping off their customers. Have all my business and personal account with Wells Fargo. They would not process any loans through the SBA when we need our bank to help us most. During this difficult time, they advise you to go to another bank to apply since the Federal government asked Wells Fargo not to make money on these loans. They have no interest whatsoever to help you if there is no benefit for their deep pockets. Other bank give priority to their already existing customers. So, we are stuck in limbo and you are penalized because you bank with Wells Fargo. The staff at the branch are friendly, however they tie their hands in what they can help you with. I highly recommend you bank somewhere else.

• G

  Gyan M
  1

  I would give negative 5 if I can. Very rude and unprofessional. Very bad attitude towards customer. It's the worst ever bank branch I have ever visited.

  Response from the owner

  I appreciate you bringing this to our attention, Gyan, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Sean Gentry
  1

  This branch is exactly why Wells Fargo is the worst bank you can have. The staff is incompetent and any transaction is ridiculously difficult for them to complete because of the red tape required by corporate.

  Response from the owner

  I'm sorry to learn about your experience at this location, Sean. Could you email me with more details about your visit? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your concerns are forwarded to the appropriate team. Thank you for your feedback. -Janet, Wells Fargo HL Social

• J

  Julia Rocha
  1

  I went thru the drive thru and was told for a simple transaction I needed to come in. The teller and manager were so rude. I do a check deposit in the drive thru in all of the other locations no problem. She said "it would take too long" I have 5 checks.. REALLY

• I

  Izzeldin Eltayeb
  1

  The branch manager can not solve issues. I had a check from the government and they took more than forty minutes to verify it. They cover each other's mistake and weakness. And they chat like they are in a break. Totally unprofessional.

• R

  R B
  1

  Closed the window while I was speaking. , I had not completed all of my transactions and was at the drive-thru window at this location.

  Response from the owner

  I can understand how frustrating this must have been. I hope you'll accept my apology for the experience. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Jessica, Wells Fargo HL Social

• D

  Derek Kou
  5

  I came to this office to open a saving account. Antoaneta was patient and helpful, and answered all my questions. Good experience banking here.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Antoaneta. Thank you for choosing Wells Fargo. -Janet, Wells Fargo HL Social

• D

  Darrin Perkins
  1

  I would give them a negative star if I could! RUDE and unprofessional

  Response from the owner

  I'm truly sorry you feel this way, Darrin. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• I

  Ian McEwan
  1

  Been here twice for help with banking issues. They can't do anything always send me elsewhere. It should just be an ATM