Richmond Ford West W Broad St, Glen Allen

Richmond Ford West Reviews

• j

  joe jarboe
  5

  Great customer Service! I worked with a few team members but started out with Derrick Pulliam who showed me the truck i ended up buying. Staff was knowledgeable and worked with me on financing as well as upgrades to the vehicle. Easy and enjoyable experience

  Response from the owner

  Thank you for the review!

• S

  Sherrie Macklin
  5

  My first contact with Derrick was awesome. He contacted me to get a general idea of what I was looking for! By the time I arrived he had a SUV ready for me to test drive. Him and BJ took care of me to make sure I had not only the right vehicle for the right price, but the right lender too! Thank you for making this process easy and getting me into something I love!!

  Response from the owner

  Thank you for letting us know about your experience!

• C

  Crys Lynn
  5

  Wow what incredible service! I didn’t know if I should trade in my car/where to begin and Jon Carlos really took incredible care of me! I’m extremely grateful to the whole RFW team and have told all my friends to ask for JC if they ever need a car!

• D

  Diana Hubbard
  5

  Absolutely the best car buying experience I have ever had! They made purchasing a new car fun, easy and educational. I never felt like they were trying to sell me. They were just trying to find me the best car for my lifestyle. I will say that I was really surprised at all of the things that the dealership offers after the sale. I'm looking forward to going to one of their new car owner seminars so that I can learn everything that my new Ford can do. I bought the car two days ago and they are already checking in with me to make sure I'm happy. Well, I am happy and I feel welcomed into the Richmond Ford family. Keep up the good work!

• S

  Steve Macaulay
  5

  Antoine Lovick helped me with a purchase of a new 2018 Mustang. We went on several test rides together so I could try out the different models. He was never high pressure and he took the time to listen to my specific desires on color and options and helped to locate the exact vehicle I wanted even though they didn't have it onsite. It was delivered there the next day and I was soon out the door in my new Mustang. He also has followed up with me a couple of times since then to make sure I'm happy and to offer to help me in any way he could. I really appreciated that. George Moses was also great and helped to make the financing part of my new vehicle purchase nice and easy. He took the time to answer a lot of questions I had and found me a really good rate. He was very personable and friendly and I enjoyed my time with him. The sales manager Michael Rzeminski oversaw the whole deal and helped to convince me that Richmond Ford West was the right dealership for me. Every person I encountered there was very friendly and helped me in their respective areas. I ended up purchasing a maintenance plan as well since I was so impressed with the dealership and wanted to help ensure that my car will be maintained properly by them. All and all a very pleasant purchasing experience. 5 stars all around!!!

  Response from the owner

  It was an honor to assist during your visit and we cannot thank you enough for writing this detailed review! Antoine, George, and Michael work hard to make sure our guests leave completed satisfied and they will be so happy to read your outstanding feedback. Our team will always be here for you so please never hesitate to reach out!

• J

  Jenny
  5

  Wow. What a great experience ! Worked with so many people at the dealership...JonCarlos Montoute really rolled out the red carpet. It was my first car and I was dreading it, but he really reassured me and I left so excited! When I buy a car, it will be from Richmond Ford West.

• J

  John Perkins
  5

  I do business with Richmond Ford West because of the people. I have been buying trucks from them for about 7 years now. My most recent purchase was from Chris Cox a gentlemen that has been looking and working to put me in a RAPTOR, and on June 23th he did that. Chris and Ed would call and check in with me from time to time making sure I was still in the market. And on the 23th we closed the deal on my newest ford. The RAPTOR. Thank you both for putting up with me being so knit picky with my decisions.. we did it. Thanks Guys for your team work and friendship. RFW ROCKS!!!!

• P

  Paige
  5

  My husband and I had looked at three similar F150s, two new and one used. PJ called as soon as the truck we had inquired about hit the lot and made an impressive offer on the new F150 that rivaled the price of the used F150(which had less options). PJ and the Richmond Ford West group made signing the paperwork as easy and quick as possible even with our two cranky toddlers.

• S

  Steff Barber
  5

  Derrick greeted me as soon as I walked in with a friendly "hi, how can I help you?" What an amazingly wonderful experience I had buying my new, beautiful Ford Edge!! Mark and his team were attentive and extremely helpful. Highly recommend...you will love this place!!!

  Response from the owner

  Thank you for the review!

• M

  Michelle Ryan
  5

  I bought a used Subaru from Richmond Ford West in December. From the beginning email correspondences with Tricia, to the demo and sales experience with Antoine, the car treatment overview with Joey and the financing with Marino - everyone was professional, cordial and willing to answer any questions I had. I am truly pleased with the service I was given - especially because I wasn't buying a new car - and the car wasn't a Ford! The follow up emails from Antoine after I purchases my car was also welcome. When I took the car back to have the treatment package performed, Joey went out of his way to make the experience painless and efficient! I really appreciate my experience with the dealership and would recommend the dealership to anyone looking for a vehicle - new or used.

  Response from the owner

  Thanks so much for your detailed feedback and five-star rating, Michelle. It's assuring to know that you found our team knowledgeable and the whole experience pleasant and easy. We appreciate you too and hope to see you again down the road!