Wells Fargo Bank E Hwy, Payson

Wells Fargo Bank Reviews

• T

  T Mcnabb
  5

  I want to thank irene for helping me today with assigning beneficiaries to my accts. She provided superior customer service. I appreciate how any front line worker who has worked this entire time thru COV ID deserves appreciation!!! Especially when there is staff shortage Patience goes a long way

  Response from the owner

  Thank you for taking the time to leave this review. I’m glad to read you've had a wonderful experience while working with Irene, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• G

  Gary Swope
  5

  My first visit in the lobby area at the Payson Wells Fargo location since I located to the area and Paul English was very customer friendly and helpful with my banking needs and Dawn as well with my Teller needs. They were both helpful, polite and overall customer oriented and created a pleasant atmosphere and banking experience. I also noticed that the entire staff was consciencious in regards to the safety of both the customer and themselves, constantly cleaning and sterilizing all areas touched by the customer. Very impressed with the overall operation and staff.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Gary. We appreciate your feedback. -AJ, Wells Fargo HL Social

• K

  Kevin Fitzpatrick
  1

  Ive waited for 30+ minutes on your 800 line listening to your advisory regarding high call volume and a ten minute wait. Typical, classic Wells Fargo. I don't have all day to wait on Wells Fargo. Doing business there is sometimes good however never consistent, at times frustrating. The only reason I have not changed banks is because in the short term its more work for me.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• N

  Nancy Mcanulty
  1

  This bank stinks! Had an appointment made by them for today(Saturday) clarified details they said come on in Sat. We did they were closed. Several others waiting outside too. Worst bank ever!!

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• M

  Matthew Bilske
  1

  I went to this branch to get help with a Zelle issue. Had a confirmation code and a screen shot of the transaction and the banker was no help. He made no calls, did not look in his computer. He made no effort to help me. Just lazy. Put the problem back on the customer to call a 800 number. Very poor service.

  Response from the owner

  Hi, Matthew. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• W

  Walter Fawcett
  1

  Due to the "Stay at home" I was not able to get to the bank. I had someone send money to my account but the bank overlooked it being there & still took $35 from my account. That should of not happened but guess the bank has to make their money somehow. I will be transferring my account to another bank once the "Stay at home" is lifted.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• K

  Kris Bollingmo
  4

  A guy named Tad from the Prescott branch is helping me with a problem. He is fantastic

  Response from the owner

  Thank you for taking the time to share this feedback. I am glad to read our banker is providing the needed support. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social

• L

  Lora Lymer
  5

  Been with Wells Fargo for many years and they are very good to me.

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• B

  Baylee Lecher
  1

  Always have issues with getting told I have a certain amount then wake up days after the stuff is processed and now paying over $100. Here I come again chase

• J

  Joshua Solver
  4

  Once I turned off over draft protection and got around the monthly maintenance fees, it's been smooth sailing for last few years