Wells Fargo Bank Sw 152nd St, Burien

Wells Fargo Bank Reviews

• R

  Renee Bradley
  1

  Thank you Wells Fargo for having us endorse our check, then telling us you wont cash it because of a policy change, that no one at the branch knows about but the branch manager. Now im stuck with a paycheck I cant cash because you had us endorse it then told us no. Thank you so much for your outstanding, professional and super helpful customer service. Getting screwed by you guys was absolutely the the highlight of my 25 walk in the rain to your bank. 👍

  Response from the owner

  I'm truly sorry to see this was your experience at this branch, Renee. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  A. LaFay Williams
  1

  I don’t know where being to write this review. As a faithful banking customer of Wells Fargo for years now I have to say I AM DONE ENOUGH IS ENOUGH OF THIS FOOLERY THAT THIS COMPANY HAS CAUSED ME. First of all, I’m writing this review on this particular branch because for the last 4 days now going all around back and forth department to department transfer after transfer because this branch place a hold on my check after cashing it to deposit into my account and it’s still on hold and the check has cleared the other financial institution days ago. This branch is the worst before all the issues started I was in line for 45 minutes and then get to the teller and he’s new and he didn’t understand what he was doing and after standing there for another 15 minutes he then decide to ring a bell to get another tell to come help. I AM CLOSING THIS ACCOUNT I HAVE TRIED AND TRIED TO STICK OUT WITH THIS BANK BUT I CAN’T DO IT ANY LONGER. IF YOU FO NOT RELEASE MY FUNDS TO ME AND CLOSE THIS ACCOUNT I WILL LAWYER UP AND SUE WELLS FARGO ALONG WITH EVERYONE ELSE THAT HAS FILED A LAWSUIT AGAINST. I HAVE BEEN TREATED SO UNFAIRLY BY WELLS FARGO AND IM HERE TO TELL ALL THAT I CAN ABOUT THE ENTIRE SITUATION THAT HAPPENED THIS WEEK. THIS IS HOW YOU TREAT YOU CUSTOMERS THAT HAVE ACCOUNTS WITH YOU FOR MANY YEARS. PLEASE BEWARE!!!!

  Response from the owner

  I'm truly sorry to see this has been your experience with us, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• M

  Marisa Kessler
  1

  Worse bank ever hands down, always out side super dirty.. lots of people works there but just one teller for over 15 costumers waiting to get help..

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Marisa. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• A

  Arash Sarraf
  2

  Went there today to speak to someone about a personal loan and the gentleman explains I need to make an appointment first. Next available appointment is in 6 days!! Are you guys serious?? That's pretty ridiculous you are asking/expecting that from customers. I will be taking my business somewhere else. Thanks

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  John
  1

  I spent 30 minutes waiting for 3 tellers (out of 7 windows) to go through exactly 4 people in a line of about 20 that grew by at least 10 while I was there. I was only there to deposit my rent check into my landlord's account; this typically takes 2-3 minutes. I cannot do that at an ATM. It just seems to be poor customer service to have more than half of your bank teller stands closed when you have 30 people in line. You'd also think that at some point the people sitting at their desks would drop the number crunching and help out your staff (to the three bankers sitting in their cubicles not helping anyone in the crowd). People have things to do other than sit in your bank for an hour just waiting to do a 2-3 minute transaction. It would be one thing if this wasn't nearly every experience I've had with wells fargo. It seems like a grocery store can get a person with $1000 in groceries out of the line faster than a teller can do whatever they were doing that took 20-30 minutes. Seriously, have someone that needs that long wait to talk to someone at a desk or have a special teller to handle long transactions and let the rest take care of the 30 people in line that just want to go about their day (in my case make a business meeting on time). If the line clears out then the teller can help back up the bankers with what they can do. This doesn't seem hard but every single bank I go to seems content with having people wait behind one person taking forever when they could get the majority of their people out within 3-5 minutes. Waiting 30 minutes isn't that bad when a line is constantly moving. But when I have to sit there and watch someone take 30 minutes at the teller stand to do whatever they are doing it means YOU are doing something wrong.

  Response from the owner

  Thanks for your feedback on this location, John. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• D

  Dd Syer
  1

  Avoid Branch Manager for All Legal Doc Needs (It's not Wells Fargo as a whole, it's this branch) The current Burien Branch Manager/Service Managers are young, were never licensed bankers, and clearly do not have a grasp on matters which require legal documentation (i.e. Medallion Stamps, Birth Cert. POA, etc.) This lack of knowledge is due to the company's training design. Having worked in banking myself for 22 years, I'll admit it is not uncommon that a branch manager has no actual banker experience. These instances usually occur when a successful teller or service manager is fast-tracked promoted to management and given branch manager specific training. The unfortunate byproduct of this is that a new manager will skip the detailed training involved with the Series 7 and 63, a training given to Licensed Bankers. Additional banker training that provides assistance when interpreting Legal Documentation is left lacking for fast-tracked management. On two separate situations, the Burien Wells Fargo Branch Manager was presented legal documentation similar to the examples above. Each time there was a hesitation and nervousness to her responses. She would dance around the subject and try to provide her own interpretation of what that branch was willing to do. This would go on until ultimately a Licensed Banker was tracked down. It both instances, the Licensed Banker completed the task without issue. This is of great concern, as the Branch Manager had used her own "logic" to try and dismiss the docs, stating the Wells Fargo needed this-or that additional documentation, or flat out made up a reason why it could not be resolved. **The licensed bankers, when they became available, said otherwise.** In summary, a better client-manager experience could have been achieved if she simply stated, "I'm sorry, I don't know how myself, let me see when one of our Lic. Bankers are available." Instead of being honest, the manager invented her own "reasoning" and re-interpreted Wells Fargo policy simply to safe-face.

  Response from the owner

  I am very sorry to see your review. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• T

  Therealjayvi
  5

  Everybody here is very friendly! During peak hours it can sometimes get a bit crowded but honestly what bank isn't crowded on Friday at 4pm. If you run a business I recommend coming to this location out of any others in the area, their business account specialist knows his stuff and will help get everything squared away.

• D

  Darnell Aytch
  1

  So I don’t have an account with Wells but that didn’t stop them from charging me $3 to withdraw cash from the ATM. I got $300 out but it gave it all to me in $20 bills. I went inside the bank to ask if I could exchange the $20’s for three one hundred dollar bills. They told me that because I don’t have an account that they couldn’t do it. It doesn’t make sense to me why they couldn’t exchange cash for cash without an account. So I asked the teller and one of the personal bankers why and they didn’t know either, just that they can’t do it cause I don’t have an account. And it’s for that reason I wouldn’t have an account with them. If they can’t even exchange bills after charging me to use the ATM, how well would they be if I had an account? I believe the real reason is to get me to open an account so they can make more fees and money off of me for simple requests like exchanging bills. Horrible bank, Horrible customer service and I will my ATM fees to a different bank Not looking to take my money.

  Response from the owner

  Hello, Darnell. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns appropriately, please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thanks so much. -Shannon, Wells Fargo HL Social

• F

  Fernando Medina
  1

  I'd like to start with saying that i love Banking with Wells Fargo and have been a member since 2004. I Waited outside this branch location for 50min until i was seen and it's ok because of Covid-19, The problem was that for the first time in so many years i wasn't able to cash my check because the Manager at the time Guadalupe Palacios didn't authorize the cashier to do so, Her excuse was that i've never cashed a check for that amount before and that all she could do was deposit it, Now that is a big lie I have cashed checks with Wells for more than double that amount and I also have more than enough in my account to cover the check if there was a problem with it, I cashed my last check at the same location the previous month with no issues what so ever and it was a different manager at the time that authorized the transaction My check was no different in amount that time either so Guadalupe Palacios can't use that as an excuse either. I do believe that this particular manager could use some more training because she can cause Wells Fargo to loose customers. Hint for Guadalupe Palacios: Next time take a little time to check your members history with Wells before telling them that you can't cash their check and Never lie to customers face about not cashing that amount before, That shows no integrity in Management and it makes no sense because I obviously know My own account and have never had an issue before Cashing my checks for much larger amounts.

  Response from the owner

  Hi, Fernando. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• L

  Loy Shaw
  2

  I work For Starline that had account there. They keep trying to charge me a fee to cash my paycheck saying my company needs to call THEM and fix it. Huh? Who is the customer here. Also their system comes. up as me deceased! SS is fine, my credit fine, my BECU account fine. Only them. I'll never get an account with them