BECU credit union Sw 152nd St, Burien

BECU credit union Reviews

• D

  Dominic Gill
  1

  Made appointment to set up an account, they made address verification a pain so I had to go home and dig in the trash to get old mail. Then Paola Pena, messed up setting my account up. She didn't do the online banking agreement so I had to sit on hold with customer service for 40 minutes to get them to unlock mobile banking. Then she didn't put my middle name which froze up the money transfer causing me to waste another hour and a half getting it fixed. Zelle wouldn't let me sign up, had to wait to talk to technical support who unlocked it, but then payments wouldn't even go through. Big thumbs down, find a different financial institution.

  Response from the owner

  Dominic, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• D

  David EtherGear
  2

  I gave them two stars because even though they look very friendly walking in with what familiar faces they already know but they will not show any welcoming or general information when first walking in like the rest of the becu branches have done when I visited other locations. I've been with becu for years now and when I first walked in all the way until I walked out not a single employee acknowledged my presence as I patiently waited at the front because there was no line when I came into there location. You could tell because I just got done at the gym and had basketball shoes, shorts, and a sweatshirt on that they chose to profile me right off the bat and chose to ignore my presence at there location. It was a very bad experience for someone who has had a relationship with becu for years and a newer branch chose to treat me the way they did. Never going back again.

  Response from the owner

  Hi David. We are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• T

  Tyler Larson
  1

  This location has far been the worst my girlfriend has had to go back 4 different times now to fill out paper work for her car Payments and she keeps getting a late few each time and has gone back each time to fix it and still they haven’t and have been no help I’d recommend not coming to this location ever

  Response from the owner

  Hello Tyler, We appreciate the time you took to leave us feedback. Allow me to apologize on behalf of our team. We appreciate your feedback and would like an opportunity to speak with your girlfriend. Please email BECU at [email protected] and provide her full name and phone number and we will follow up with her.   Thank you.

• B

  Bob Pearson
  1

  Not enough employees to handle the volume of customers. The employees that were engaged with clients were chit chatting and making no attempt to move business along. Thankfully I don't live near this branch.

  Response from the owner

  Hello Bob. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• D

  Diane Jackson
  5

  Katie B. at this branch has been amazing! I have had some stressful financial twists and turns over the last few years and she has helped me navigate them all with patience, kindness and superior knowledge of BECUs products. I will never bank anywhere else.

  Response from the owner

  Hi Diane. Thanks for the great review! We definitely strive to provide positive experiences for our members and we’re glad to hear that Katie has consistently exceeded your expectations. We've shared your compliments with leadership. Thanks for being a BECU member!

• n

  new tours
  1

  Worst bank ever. Card only worked twice in a ten country tour and other Americans with others Banks had no problems. I finally had to write myself money. Again, it's the worst bank imaginable

  Response from the owner

  Thank you for your review. We're sorry you've had trouble accessing your information while traveling. We’d like to chat with you further about your experience. If you’d like to be contacted, please email us at [email protected]. Please provide your name, phone number and a brief description of your situation and we'll follow up with you. Thanks!

• S

  Sylke Dixon
  5

  Such wonderful service! Jennifer B helped me. My card had gotten used online without me using it. I walked in and out with a new card in 15 min. Amazing

  Response from the owner

  Hi Sylke. Thanks for the great review! We definitely strive to provide positive experiences for our members and we're glad to hear we met your expectations. Have a great day!

• Z

  Zoltan Barnes
  5

  Great bank, great people. I always feel at home there. This is one of the few banks that actually care about their customers.

  Response from the owner

  Thanks for the great review, Zoltan! We definitely strive to provide positive experiences for our members and we’re happy to share your compliments with the team. Thanks for being a BECU member!

• K

  Karl Hansen (a2brute)
  4

  Stellar service, pleasant and helpful people, but no tellers. You cannot deposit cash or checks, except at the kiosk. Everything else financial is full-service.

  Response from the owner

  Hi Karl. Thanks for the great review! We definitely strive to provide positive experiences for our members and we're glad to hear we met your expectations. Have a great day!

• M

  Mazen Ideis
  5

  No matter where you go BECU is the best bank Excellent customer service Helpful experienced and knowledgeable staff

  Response from the owner

  Thanks for the great review, Ideis! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!