Wells Fargo Bank W Lake Mead Blvd, Las Vegas

Wells Fargo Bank Reviews

• S

  Softielilie :D
  1

  I have been banking with Wells Fargo for more than 10 years. My son got his first job and I wanted to set him up a checking and savings. I called in case I needed an appointment but only appointment available was at the time I am scheduled for work. I was told to come in at 1and someone could help me as a walk in. I was greeted by a gentleman named Corey who said there was no one no to help me. There was no line, at least 4 tellers and no one could help us? It was suggested I go to another Wells Fargo. Maybe we should just go to another bank altogether! When did this become the “norm” for customer service?

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

• L

  Lucy Leon
  5

  My first time visiting this branch and they were so helpful and polite. I really appreciate they way they were with my and explain with patient since my first language is not English. Good job guys.

  Response from the owner

  I'm truly glad to read your review, Lucy, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• L

  Lorrie Krompel
  1

  I am a companion to a Elderly gentleman, yesterday I took him to Wells Fargo to make a money withdraw, while he was at the window/cashier he requested me to come over to help him explain why and how he wanted the money, First WHY should he or I have to explain why or what he wanted to do with the money? The lady then called the manager who then said he wanted to speak to him ALONE , He questioned him several minutes as to why he wanted the money , my friend tried to explain but NOTHING he said would satisfy Chris. He continues to drill and interrogate my friend then calls a different location for another banker to call him, who then told him to wait until she could talk to him. My friend was then clearly upset, This office treated me like I was trying to take advantage of my friend, Basically they refused to give him his money, he said to me It’s my money why can’t I do what I want with it? We were treated disrespectfully and they were so unprofessional, the treatment my friend received from this location is unacceptable.

  Response from the owner

  Please accept my apologies for the experience, Lorrie, and thank you for bringing this to our attention. We take incidences like this very seriously, and I want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, and phone number. Thank you very much for your time. -Jessica, Wells Fargo HL Social

• B

  Beatriz Cruz
  1

  Wow I never thought I would say this about you Wells Fargo I’ve always had nothing but the best customer service until I visited this location on Buffalo and lake mead caren please stop being a caren worst customer service experience why are you even there leave the spot for some one who wants to work.. my husband and I withdrew the same amount of money but only I’m the one being asked all this extra security questions I do what I want when I want with my money .. and I can withdraw my very penny of it when I want if I want ..Caren stop being such a caren .. omg what a caren. Thanks Wells Fargo After Soooo many years you have let me down ..so disappointed..

  Response from the owner

  I'm sorry to learn about your experience at this location, Beatriz. Could you email me with more details about your interaction with the associate you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• R

  Raz Rac
  1

  Spoke to a Jeffrey Barneson. He spoke over me continuously. He would not let me communicate what the issue is, he kept telling me to call the 1-800 number. I had already called the 1-800 and they told me it would be taken care of. It wasn't. I have had my federal income direct deposited it to Wells Fargo for years. This month I changed it to another bank due to poor service not to mention all the times in the last few years they have screwed their customers.

  Response from the owner

  I'm sorry to see this, Raz. Let me look into what happened and do my best to assist with your concerns. Please email [email protected] with some additional details (no account numbers). Be sure to mention your Google username and review in your email. Thanks in advance. -Liz, Wells Fargo HL Social

• C

  Crystal Beltran
  2

  I was not happy with their customer service. I went in to relpace a stolen card and i got the run arounds and told to come back. I did and was told to call on the phone to replace my card. So i went to a different well fargo bank and their i was taken care of quickly with no hassle. So sad that some person's don't like to do their job!

  Response from the owner

  Thanks so much for your feedback, Crystal. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• R

  Rosalia Salazar
  2

  Okay, let me tell you about this branch. I've never had a bad experience except for today.. STAY AWAY FROM CHRISTOPHER HERNANDEZ. He is SO RUDE and DOES NOT LISTEN to the customers at Wells Fargo. He has a major attitude problem that needs to stay at home. Don't bring your problems to work. Smile and keep a positive attitude. It's not that hard.

• R

  Rosalinda Cortez
  5

  New to Wells Fargo. Dianne was courteous and friendly while helping me open an account.

  Response from the owner

  Thank you for taking the time to leave a review, Rosalinda. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• B

  Brandon Sims
  1

  As a black man I say this with no joy. Shauna you really make our race look bad as whole. Stop mumbling and do your job and show some compassion. I’m a disabled Veteran on a fixed income

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Brandon. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Microbudget Filmmaker (Microbudgeter)
  5

  As with any bank, you will have heavy traffic during peak hours. My advice is to go in between those peak hours. This location is small, so the lines can get pretty stacked. Having said that, the customer service here is excellent! The tellers are very professional; you will get out of the experience what you put into it. Ana, promote Genaro, Izzy, and Corey - exceptional service! Twice now Genaro has been "da bomb" as they said 20 years ago.