U.S. Bank Branch W Lake Mead Blvd, Las Vegas

U.S. Bank Branch Reviews

• R

  R Carney
  2

  Constantly given the run around by employees of this particular branch. Given tons of Misinformation as well. This bank should consider re training employees or provide better better initial training

  Response from the owner

  Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0609 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• P

  Paul Christopher
  5

  I opened a new account and was helped by the amazing Mel (Melissa). I plan on doing all of my banking, personal and business, at this location.

  Response from the owner

  Thank you for choosing to have your accounts with us, Paul. I hope all your future visits meet the same level of service. We will be sure to pass on your compliment to branch management. I hope you have an amazing day! ^Larisa

• I

  Irasema Cairo
  1

  Everyday gets worse. I waited at the drive thru for 40 minutes today, then waited another 10 minutes to make a deposit-- a deposit- no money back, deposit slip filled 100% and on top of it, it's a business acct where a dep is made every day- every day. There are 5 employees inside, and one drive thru lane open??? No customers inside. I get the covid situation, but no other bank has this bad of customer service, and on top of taking forever, you close at 4pm everyday. I have a checking, savings, investments, mortgages, 401k and pensions. I would NEVER open an acct at this bank based off my experience at this location. I wish my boss would take his business elsewhere.

  Response from the owner

  Hello Irasema, I understand the frustration a long wait can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #12127 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• A

  AMERICAN AUTO MACHINE SHOP
  2

  The branch feels inviting and the staff is friendly I just wish it was quicker for cash in and cash out transactions. Having clients sit at the teller line for 15-20 minutes is not ideal for clients looking to conduct prompt business. It also does not help that the branch manager is sitting in his office staring at his computer and not once acknowledging the line that is showing frustration, but also the tellers are not acknowledging the line to let them know that they are working diligently to get to us...

  Response from the owner

  Hello, Christian. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Amber Mcgaughey
  2

  My husband and I have had problems with this bank ever since we opened our acct. Every time we try to use debit cards we get turned down for no reason there's always plenty of money in our acct. It's happen way to many times, and it's so embarrassing when you go to pay and it don't go through. We don't even try to use our cards anywhere anymore. We will be closing this acct. And moving to a better bank. This bank is just to unreliable. Flaky. Sorry but is the truth.

  Response from the owner

  Hello Amber. We are sorry to see that you are having such difficulties with your card. Please reach out to our customer service team at 800.872.2657. They will be happy to look over the account and let you know how we can help with the issue. We hope to see the matter resolved soon. Thank you. ^Ryan

• C

  Charles masco jr.
  1

  Lady was sooo rude in there. No customer service skills what so ever! I would of gave no stars if I could. I'm a supervisor for customer service, and I know tons of people that would appreciate their job way more than she would. I just got an account with this bank too. I know forsure i won't be coming back to this branch!

  Response from the owner

  Hello Charles, I'm so sorry to hear about your recent experience at the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #9380 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• R

  Ryan Corwin
  1

  The lack of efficiency at these banks is getting to be BEYOND ridiculous. I have a business account with US Bank. It's been taking 30 minutes to over an hour each time to make a deposit. US Bank needs to clean that up. I'm getting ready to cancel the account and take it else where. I'm in and out of my personal bank (America First CU) in 10 minutes every time. What's the deal?

  Response from the owner

  Hello Ryan, Thank you for reaching out with your review. I know how frustrating long waits can be, especially as a business owner, and I'm sorry for any inconvenience this has caused you. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 6563. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin

• I

  Immortal 86
  1

  Do not deposit cash into this ATM. I put $120 in this ATM once (6 $20 bills) the ATM rejected my cash and only gave back $100 (5 $20 bills) The ATM said that $0 was deposited. I made a complaint to the manager and they gave me $20 provisional credit. Two weeks later they send me a letter in the mail stating that my claim was denied even though the ATM surveillance camera could clearly see me deposit the cash.

  Response from the owner

  Thank you for taking the time to leave your review. I know how stressful and frustrating it is when an ATM malfunctions. We'd be happy to look into your dispute for you, and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 6570. Once we receive your number, we'll give you a call within 2 business days. We look forward to speaking with you soon.^Caitlin

• M

  Maxed Beauty
  1

  I go in to open up an account. I waited for an hr and noone helped me. Noone even acknowledged me sitting there. The manager in the first office just sat and looked at me every10 mins and still said nothing. Not even a smile. Very rude. Also while sitting there I noticed they are a very slow branch. You will be waiting minutes just to see a teller. The lines weren't even long smh. Customer service is horrible. I'll bank elsewhere!

• S

  Shanaiya Johnson
  1

  I arrived at US BANK at 9:00am March 9,2018 to open a checking and savings account, I was directed to banker Christian, he asked for my drivers license and I informed him my addresss is different, I just moved. He said in order to move forward I need a paper bill, I informed him I have an electronic bill and two form of identification, he said we require a paper bill to make sure the address is correct, I then stated I have a electronic bill, and I can confirm the address, he repeated him self, I stated can I please see this in writing, he stated we don’t have it in writing it’s up to the bankers discretion, I then asked to speak to the supervisor, after waiting for 15 mins (which was not a problem) the supervisor was shuffled and just clocking in, no eye contact, trying to get his work day started, stating the banker has the discretion to require a paper billing if he’s uncomfortable, and ended with, will this be all, I was really shocked to be treated that way, and at this point speechless, I requested the corporate number from the supervisor (Damien Yadao) And called the 1800 number I informed the customer service rep of what happened and she apologized for my experience and stated I could speak with an sales rep over the phone and start an account, without a paper bill- At this point I feel discriminated-