Wells Fargo Bank Reisterstown Rd, Owings Mills

Wells Fargo Bank Reviews

• J

  Jenna Martin
  1

  Told me to call for an appointment, which I have no problem to do so! However, all I needed was $5 in quarters for my work laundry(after being told no by 5 other business due to the shortage) and couldn’t wait in the drive through due to the time shortage for my next job. I called 4 times all the while the people inside kept letting it ring. Eventually had to leave without getting my change. While other people were able to walk right in after pulling up after me. This sucks because no matter what I need, this location is never available to do so. Better to drive out 25 minutes to Westminster or somewhere else from now on despite being in this town more.

  Response from the owner

  I’m sorry for the experience, Jenna. If you’d like me to look into what happened, please email [email protected] with some more details (no account numbers). Be sure to mention your Google username and review in your email. Thanks. -Liz, Wells Fargo HL Social

• F

  Faith Jeanellie
  1

  This isn’t the first time I had a bad experience as a customer here and this is why I will reach out to corporate office. This branch is always rushing whenever they are with a customer but take their sweet time calling you in spite of it not being busy and having multiple staff who just chats. Today, this teller Simone had such a negative attitude from the way she talks and looks at you. As a customer, this is not something I will just let myself be in time and time again. Additionally, before this teller have seen me, there were two others there who won’t even give an eye contact so they won’t have to call you. If they don’t want to be there cause it’s the start of holiday week then they should rethink their “career.” After another 15 minutes of waiting so I can change my personal information, I just left and informed my husband that we should take our business elsewhere!! Corporate office need to give a refresher course to this branch regarding customer interaction.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• W

  White Mann
  1

  What the ........ Normally go the the branch in Randallstown which is "temporarily closed". Needed to do a fast transaction so checked on-line and this branch in Garrison was listed as the closest open location. Went to the drive-through (arrived at around 11.00 AM) and there was a line in each bay wrapped around the building. Then drove to the one in Reisterstown and the line was even worse. I am done dealing with this bank. Also tried to call both locations from my cell phone and after hanging on for at least 10 minutes NO ONE answered. Will close my accounts and go elsewhere.

  Response from the owner

  Good afternoon. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. We are practicing reduced lobby access with social distancing measures that may result in longer than usual wait times. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• P

  Peter Wong
  1

  The teller's at the drive through get a real bad manner, her mane is Shada, she ask me what do u need, I said a deposit, she said why u tell at me, if I didn't say something how she knows what I need, I don't think she can has this job.

• S

  Silky Sails
  1

  Extremely rude service. I have had problems at this location before but this time they were extremely rude

  Response from the owner

  I'm sorry you were upset after visiting this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Adam Rexrode
  5

  Fast, excellent service. Employees are professional and helpful.