Wells Fargo Bank W 95th St, Overland Park

Wells Fargo Bank Reviews

• M

  Monica Chao
  1

  Went in to deposit a casher check from BOA, the teller and the service manager Kat A. said they need to call BOA to confirm, and wasted my whole 10 min standing there. Bad attitude, no smile, stupid rules, but they got punished by the government many times more than any other banks. Do Not bank with this branch, very bad customer service. The service manager Kat, has a smart mouth and loud voice, bad attitude.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Monica. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• R

  Rob Terry
  1

  Went in to open an account and the lady that helped me was bothered by me asking for assistance and then told me i couldn't open the account without giving me a reason . When i asked why can't i open this account she replies (BECAUSE YOU CAN'T) and at that point i left called customer service and was able to open my account. I advise anyone going in to this branch to avoid her!!! Her desk was the second desk on the left if you come in from the entrance with the ATM. The teller i made my deposit with was great but her co worker was terrible and needs to find another career .

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Rob. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• K

  Kayera
  2

  I got 3 $20.00s out of the ATM that were ripped in half and taped together that I could not use. I had to call well fargo

  Response from the owner

  I understand how this would be frustrating, Kayera, and I apologize for the inconvenience. If you'd like to speak with a specialist about your this matter, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• K

  Kyle Mueller
  1

  I have been going here for two years. This location has been great and staff are friendly. Over the past couple of months however, they enacted a policy that isn't corporate wide where you need to book an appointment to get assistance with your account. Usually a 5 day wait period to get help with a small account issue or send a wire. Will never go here again as long as this is in place, there's just no point. Such a waste of a good location.

  Response from the owner

  Thank you for sharing your experience at this location, Kyle. I understand how this would be frustrating, and I apologize sincerely for the inconvenience. If you have any questions or concerns, feel free to contact us at [email protected]. Be sure to include your full name, phone number, and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• M

  Matthew Dunstan
  1

  May 10th. 2pm Andrea, rude at the drive through

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates in the drive-thru at this location, Matthew. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Donald Zahnd
  1

  Service at this branch is always terribly slow. And then calling customer service is even worse. People reading a script and talking in a circle that can't answer any questions about anything. I'll never use Wells Fargo for anything again. Man I can't wait till this loan is done.

  Response from the owner

  I'm disappointed to read your review, Donald. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Carmen Rollins
  1

  Had to go there today to cash a check. Only one lane. Woman at the window was rude and slamming things i told her have a nice day she rolls her eyes and walked away. I was planning to open an account tomorrow morning since but i will find another that place is horrible.

  Response from the owner

  I’m truly sorry this was your experience when visiting this branch. Please allow me the chance to have this thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  Priscilla Gonzales
  1

  I had been in their 1 lane drive thru waiting my turn patiently. Once I pull up in the drive thru after patiently waiting for my turn I ask for 2 deposit slips. Upon completion of the 2 deposit slips a "bank manager" approaches the window to rudely let me that if I am making more than 1 deposit I need to go inside because I am "holding up the line." I do believe I maybe took 2 min to fill out the deposit slips as well as waited patiently in the drive thrue line for my turn. Not to be told that for more than 1 deposit I need to go inside to make my deposits. A. Inconvenience after waiting 10 min in line B. Horrible customer service on behalf of manager I've been to many wells fargo drive thrue and have never had an issue like that. C. Very unprofessional the manor in which she handled the whole situation.

• R

  Ready Cleaning Services LLC
  1

  Beware of Wells Fargo a lot of money came missing out of our account. We tried to give them them a chance even with the scandal in the news. Move your money right away it's not even funny.

• J

  Jon Simoncic
  1

  I'm unable to talk and wished you had a email address to be able to contact someone for help. It doesn't help that you're a 2 hr drive away from me.

  Response from the owner

  Hello, Jon. I apologize for the frustration this has caused, and I want to make sure any concerns you have are addressed. Feel free to email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include more details about what you need assistance with. Thank you. -Jessica, Wells Fargo HL Social