U.S. Bank Branch W 95th St, Prairie Village

U.S. Bank Branch Reviews

• P

  Patrick Gast
  5

  This is the best branch in the entire south KC metro area! We went to three different branches in person, with my mother in tow, so we could remove her as custodian of an account and add my wife and none of the other branches could help us, until I spoke with Damonte Taylor at this branch. Within minutes, we had an appointment set up and he was able to help us get this done very quickly, even at 4:15 pm on a Friday with only a few hours notice. Highly recommend this branch and Mr. Taylor to handle your banking needs quickly and efficiently!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Patrick. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Ryan

• R

  Roberta Daetweiler
  5

  I have not had to wait more than a few minutes at this branch to take care of business. The staff is always professional and friendly.

• V

  V.Niranjan Reddy
  4

  Inspite of the previous reviews, I and my friend went here for opening new bank accounts and the experience was amazing. The process was quick and manager was very polite.

• K

  Kathy H
  1

  I will not go to this location if I can help it. The wait time is very long, and rarely are they ever busy. Their tellers are so transparently fake! They act all nicey nicey, often asking invasive questions, but it just comes off as totally fake. I know it is, because I had one of their fake nice tellers turn on me one day. Managers: train your tellers to be pleasant and professional, not fake, then rude. They are so transparent with their sugary sweet over-the-top behavior. I started going to a different US Bank location, and they are so much more professional.

  Response from the owner

  Hello Kathy. Thank you for taking a moment to share your experience with us. We are sorry to see that you are unsatisfied with your visits to the branch. If you would like to discuss the interaction further, please call the branch and ask to speak with the manager. They will be happy to discuss the experience further. Thank you. ^Ryan

• J

  Janice Schoultz Mudd
  5

  Helpful and courteous. The bank manager extends himself to provide personal attention for services like notary. When we relocated to OP, he even attended our mortgage closing which was a big surprise. US bank has efficiently serviced our banking needs for years, but this branch stands above the others we have worked with.

• J

  John Stallman
  1

  Update: called "customer care line" Sat on hold, talked with a rep, told us same thing on phone again with no regard to his predicament. Still willing to let the entire account stay in default...CRAZY! Went to help a friend that was recently hospitalized without access to his accounts that received multiple overdraft fees, 8 × $39. He has his monthly bills taken from checking account automatically and has to submit his expenditures for assistance in advance. Due to his extended stay in the hospital and inability to access any electronic or phone he couldn't cover these. Branch manager basically stated bank policy on overdraft fees with no regard to the real human condition that existed in this instance to reduce them so we could clear the remaining account balance and close the account. If you want a bank that cares about your personal circumstances this is not it. We offered to clear the money paid to debtors if they cleared the fees. They chose to let the entire account bad debt to bank rather to work with a long time good standing customer.

  Response from the owner

  Hello John, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• R

  Rikk Wolf
  5

  Ask for Damonte! He always goes above and beyond the call of duty with customer service and he's extremely personalable as well as knowledgeable. Annie is fantastic as well and helped me set up a great car loan. Definitely head to this branch for down-to-earth and friendly treatment!

• L

  Lisa Weller
  2

  Only one teller available and he was helping someone else that was sitting across the room, so obviously some more time consuming task and asked me to wait. Okay, so I had stepped back to wait properly instead of at the counter. Two other customers come in after me, first says "I have a question", teller answers it and tells him he is helping those other people and to wait. Another customer comes in but now other tellers come up and they wave the two customers after me up to the counter. I straight up said, nice and loud so everyone could hear me “uh KYLE (yes I made mental note of his name plate), these guys got pushed ahead of me!” He looked up all dumbfounded and argued with me saying no they were here before” (but my teenage daughter was with me and agreed that no, those men walked in the front doors after us thank you and Kyle was looking down at his task and was a bit condescending in his tone). But he did stop what he was doing and took care of our very quick deposit.

  Response from the owner

  Hello Lisa, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. We want to be sure that all customers are treated fairly and helped in an orderly and timely manner during their visits. If you would like to speak with a customer care representative and share additional details of your recent experience you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• C

  Connie Vandewater
  5

  I do business with them several times per week. I have never had any trouble with my accounts. They are also very friendly and helpful.

• A

  Ahmed Aljohani
  1

  Been here for 25 mins and non showed up just that lady on the cashier talking so loud ....

  Response from the owner

  Hello Ahmed, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak in greater detail about your experience with a customer care representative, please feel free to reach out to them by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team