Wells Fargo Bank S Ft Harrison Ave, Clearwater

Wells Fargo Bank Reviews

• D

  Doble A
  1

  Literally the worst employees Wells Fargo has are at this branch including management. Every time I call in my change order they never have it ready or they “can’t find it” which takes 20+ extra minutes for them to put it together. There’s a reason we have to call the change orders, right? Always a waste of time going in here.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Tommy O.
  1

  The bank teller didn't think I knew the difference between a withdrawal and a deposit... I went to the bank to deposit $200 in cash. I kept the cash in my pocket and wasn't going to reveal it until they requested it from me. Absolutely embarrassing customer service.

  Response from the owner

  Hi, Tommy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  ThuyN11
  1

  This review is about the Well Fargo banking system and not about this location. Do not use this brand of bank unless you like the inconvenience of banking with them. A simple ordering of a new Debit card is such a hassle. You can't simply order one at the branch like other banks. They make you call a customer service number that has long wait times amd when you do get help they can't help you with that and must again transfer you to another sales associate who can order it for you. 3 phone calls and still waiting to order a debit card.. How archaic is this when a bank rep can't provide a variety of services wasting their customer's time, waiting on the phone. What happened to being able to come to a bank and get the services you need without an appointment? Wells Fargo it's time to make changes or your customers will continue to leave for a more modern and efficient bank.

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

• Z

  Zondra Barrett
  1

  Horrible customer service. Maria Roman was working the counter, I was next in line. She saw me and got up and went to the back with no explanation. I complained about her nastiness the day before you would think she would try to do better today instead of proving that I was right.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• I

  Iris McCluster
  1

  This location has employees yet they take 2 years to serve you. This is ridiculous!! For real!

  Response from the owner

  I understand your time is valuable, Iris, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• A

  Ariagna Figueredo
  1

  BAD CUSTOMER SERVICES, AFTER 8 YEARS I JUST CLOSED MY ACCOUNT WITH THEM AND OPENED A NEW ONE ACCROSS THE STREET IN REGIONS BANK.

  Response from the owner

  I’d like to know what happened to make you feel this way, Ariagna. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• J

  J family Boyd
  1

  No words to say smh I just will never go back to this bank everyone in this bank rude!!

  Response from the owner

  I’d like to know what makes you say this. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  M S
  5

  I would truly like to thank Mario Tercero for all the help that he gave me. He help me set up my iPhone and fix some problems with my account he was very patient and kind to me. The reason this is so important to me is my hands shake badly and I need help with a lot of things concerning my bank account and he took the time to do that. Thank you so much. The Wells Fargo staff is always very helpful to me. And it’s the South Fort Harrison bank

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you had such a positive experience working with Mario. I will make sure this feedback is shared with him and his manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• B

  Bona Nedelkovska
  1

  First off, I would like to say that the tellers at this location are always very helpful and Wells customer service is always super helpful. But, I have actually been to this specific bank employee twice to handle a couple of wire transfers and both times was a horrible experience. He was very rude with me as I was a nuisance to him even though this is job. This last time I told him that I am closing on a house the following day so I wanted to make sure that this wire went through and wasn't a problem. He just kind of brushed me off as though I was being unnecessarily worried about it and he did the transaction and said it was all good. I received a call this morning an hour before my house closing and it was him on the phone proceeding to tell me that I did not have enough money and therefore the transfer was cancelled! Like what?!?! I went through specifically all of the funds and somehow a certain sum of money disappeared out of my account. He at that point was neither helpful nor had any sort of remorse that he totally F***** me over. I then called Wells Fargo customer service and they retrieved my money and helped me send my wire with not problem. I think it's completely unprofessional and uncourteous behavior from an employee to a client when this is their job.

• R

  Rob Asdal
  1

  Just opened a joint account with my wife. After setting an appointment a week and a half in advance we were made to wait still. Once the account was setup we went to check at the atm and found we had been locked out of our main checking. We tried to get this fixed and they made us wait another hour without apologies. Rude associates, poorly trained banker and absolutely no customer skills.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social