Wells Fargo Bank 82nd St, Lubbock

Wells Fargo Bank Reviews

• G

  Glen Glasscock
  5

  They were fast. I didn't have to fill out any forms. Just deposit money quickly.

  Response from the owner

  Hi, Glen. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• B

  Bill Gates
  3

  Service is ok, just too slow.

  Response from the owner

  This is valuable feedback, Bill. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

• M

  Maritza Brito 11 Mellinger
  1

  Estrada Banker on University had a diplomacy problem. Teresa Gallegos was neither a banker or teller. A report for identity theft. Accounts closed because I can’t manage them, although I am able. Caught guilty of switching parties, requesting my information. Phone calls don’t work. SGA Front Desk is disabled and sick. She can read. She can’t accommodate. I’m sorry. Request: expired time.

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interaction with the team members you mentioned? Please address it to [email protected]. Be sure to include your full name, phone number, address, and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. -Jessica, Wells Fargo HL Social

• S

  Stephanie Rodriguez
  1

  Just rude and acted as if they didn't wanna help us !! I recommend Bank Of America!!

  Response from the owner

  Hello, Stephanie. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• H

  Hailey Midland
  1

  I been with this bank over 20 years already but now m a give up be cuz they do all kind stupid right now been canceled both buissiness and checking account hope they all customers leaving to another bank is better like bank of America

  Response from the owner

  I appreciate your feedback, Hailey. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• J

  James Perez
  1

  Impossible to get service, only certain people can assist with questions, ATM's never work. I know this is not how Wells Fargo is supposed to operate on a national scale, however the Lubbock branches don't meet company/customer expectations. I moved my mortgages and now closing all of my accounts after 16 years. I recommend First Bank and Trust if you are looking to open a new account.

  Response from the owner

  I'm truly sorry we didn't provide the customer experience you expect from us, James. To ensure I can forward your concerns to the appropriate team, please email me with some more details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• B

  Brittany McCaw
  1

  This places is shady! Not only do They charge is you don’t have money in your account they won’t cash out a check THEY banked. We sold our car to CarMax and they paid us with a check banked through wellsfargo and they said we have to take it to our bank who said they’ve never heard that before. I’m like “ya, me neither!” I worked part time at United supermarket And they don’t have checks anymore it’s only direct deposit so they insisted that I open one up with Wells Fargo since it’s in the same grocery store. Broke 19 year old I never had extra money so my account was always $0-$10 by the end of the week but never overdrafts. But if I had less than $5 in my account they charge a fee. $800 worth of fees in 3 months!!!! Cheaper that I don’t go to work.

  Response from the owner

  Hi, Brittany. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your fee and check concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• P

  PATRICIA POARCH
  5

  Everyone has been so kind and there are always plenty of tellers. I switched from another bank and they consistently had only 1 teller. We would be lined up outside. I’ve also researched banks before I switched and Wells Fargo was the by far the most solid.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Patricia. We appreciate your feedback. -AJ, Wells Fargo HL Social

• A

  Austin Goodwin
  1

  Been coming to Wells Fargo on 82nd street Lubbock Texas for over a year, business lane and all the drive throughs take up to 1 hour AT LEAST. My personal bank, happy state bank, takes 5 mins.What the heck is WRONG with people figuring out a simple a** process for the drive through?!?! Lord have mercy!!!! MEGAN as well stated she didn’t care that we had to wait as long as we did, and said she didn’t care if we ever came back or not and got extremely unprofessional IN THE BUSINESS LANE. People have businesses to run and families to take care of. This is unheard of!!! Excuses and justifying this bullcrap and INSULTING people is NOT the way to go. I strongly suggest people go to a different bank.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Bill Van
  1

  Phone rings and rings call finally switched to the auto service feature, not a person, and not a voice mail. There appear to be no people, no customer service, no voice mail no response to emails (doug). The response I get to email is that doug is off today and he will contact you later - but he does not. Manager Karrie Jones is not available either, because no one answer the phone and there is not voice mail.

  Response from the owner

  Hi, Bill. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social