OneMain Financial Slide Rd, Lubbock

OneMain Financial Reviews

• B

  Brandea Enloe
  1

  The worst company to get a loan through. They either don't answer or have a terrible attitude. Once I'm able to pay down the loan enough, I'll be switching to a different lender. I do not recommend at all. Do your research on other loan offers before settling here.

  Response from the owner

  Hello Brandea. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• K

  Karen Lucas
  1

  Really wish I could give this establishment a 0 here in Lubbock. They have poor customer service relations and they discriminate and violated my EO Rights!!! Robert is a liar and their staff doesn’t have any organizational skills or mannerism. Call Corporate for professionalism because they are prejudice in Lubbock.

  Response from the owner

  We take matters of discrimination and fair lending seriously. Our policy is to never make loan decisions or discriminate in any aspect of a credit transaction based on any protected basis. We’d like to learn more about your experience, please email [email protected] and send us your phone number and zip code so that we can put you in contact with a member of our Executive Office of Customer Care.- CK

• A

  Amanda Anders
  1

  This is the worst company to do business with! I will never recommend them to anyone. I originally applied for a loan online and, after a hard-pull on my credit report, was approved for a secured loan. When I contacted this local office, I was told I would have to complete the application process again on the phone and another pull on my credit. After several days and several unanswered messages, I was told I was approved for a much lower amount with a higher interest rate than what I was given online. I needed the loan at the time, so I agreed unfortunately. When I went in to complete my loan documents, I was told that over half of the loan was being sent to my credit card companies to pay down my balances. This was NOT told to me ahead of time, and one of the credit cards the payment was sent to was a card that had been charged off over 3 years ago!! I felt like I didn't have a choice since I needed the money at the time but in hindsight I should have went to a different company. The friend that referred me had trouble receiving her referral bonus because they stated I never told them she referred me. Today, I woke up to see that they drafted my account for a payment that I already made online 2 weeks ago! And for a higher amount because the person who did the loan "forgot" to update the document. After speaking with them today, I learned that if you make an early payment you have to call and have them manually stop the autodraft payment - a fact that was not made clear to me when I was signing loan documents. I will now pay this loan off ASAP and never deal with this company again. Nothing is ever their fault when you speak to them and there is literally nothing you can do about it because the corporate customer service number's solution was to transfer me back to the local branch to resolve the problem. WILL NEVER DO BUSINESS WITH OR RECOMMEND THIS COMPANY TO ANYONE!!

• D

  D B
  1

  The agent must get paid based on how many inquires they run because they you your approved get you to agree to a hard inquiry. Promise it's no problem. No matter what your issue is Then say they will call you back in a hour. Basically whatever they can to get you to agree to the hard injury. Then you never hear from them again. Had to call back for them o tell me it was rejected and they were going to call later. Yeah right they didn't even understand what debt to income ratio meant when I asked if they looked at that.

• A

  Andy Rodriguez
  4

  The process was fast and easy and the staff were very polite,friendly and helpful. Had the loan in 2 days with low reasonable payments I definitely recommend One Main

• C

  Cody Lozano
  5

  The loan process was fast and easy and the employees were very friendly and answered all my questions. I would definitely recommend them to all my friends and family.

• d

  daftboy11
  5

  The staff at my location are always very friendly and knowledgeable. I'm very thankful they are there when I need them.

  Response from the owner

  Hi Daftboy11, We appreciate you taking the time to leave us a review and are glad to hear about your experience! Best wishes -JS

• r

  reggie brown
  5

  I was very pleased with my loan officer Marco,he worked hard to hey my deal done. He made the whole process smooth!

• S

  Stephen Nuñez
  1

  Really loved this place but anytime my loan goes to Jezriel or Jessica whatever her name is I get thrown under the bus like I don’t matter everybody else there I’ve done a loan with is perfect they make it fast and simple but with her they just need to let her go...

• J

  Jermaine Franklin
  5

  Have a very good experience. Jerica was very kind and very helpful. She went above and beyond. I left very happy. Thank you OneMain.