Wells Fargo Bank W 1500 S, Bountiful

Wells Fargo Bank Reviews

• K

  Kim Bell
  1

  August 18 we opened an account for my deceased father's trust so we could obtain a Medallion Signature Guarantee. My father had his personal accounts at Wells for over 60 years. However, Wells Fargo required the trust account be opened for a minimum of 60 days. On October 8, we called to set up an appointment for the 18th to obtain the Medallion Signature. We were told they discontinued the service two weeks ago and can no longer help us. We expressed our extreme disappointment and frustrations that Wells didn't call us two weeks ago. We asked the customer service representative to make an exception, since it is extremely difficult to find a bank to provide this service if you don't already have a banking relationship. My dad did all his banking at Wells. So now where do we go? We understand the Wells branches destroyed their stamps, but their investment division have the stamps. However, they won't make an exception and told us to file a complaint. The result is, we cannot have our Father's annuity (which is through a different institution) released to his 17 beneficiaries without this Medallion Signature. Thus the reason for this one star review.. CAUTION. Don't bank at just one bank. If the bank changes their service, and doesn't inform you until you call, you might have challenges that can be hard to resolve and you bank won't care they caused this problem.

  Response from the owner

  Hello, Kim. I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• B

  Bri Perry
  5

  There are 3 branches around me and I will always make time to come to this one specifically. This location and the employees are absolutly amazing! I have dealt with alot of health issues over the last few Years and a major surgery recently. Which has all heavily impacted my financial situation. I always feel supported, taken care of and hopeful with this branch that things will continue to get better as I always walk away with more knowledge and so many options. I love this bank!

  Response from the owner

  I'm so glad to hear you've received the support you needed, Bri, and we wish you health and happiness in the New Year. Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• R

  Roxann Beauregard
  1

  Wells Fargo promised on August 18 to provide a Medallion Signature Guarantee to our family 60 days later. They did not inform us the service was retired on 9/24. They did not keep their 'contract' with us. They are not being accountable to "satisfying all of our customer's financial needs" as it states on their corporate website.

  Response from the owner

  Hi there. This is not the customer experience we strive for, Roxann. I would like you to know I am here to ensure the appropriate team addresses each of your outstanding concerns. To get started, please mention any additional details about your experience as well as your review and Google username in an email to [email protected] (no account numbers). We truly care about your opinion and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Savanna Deal
  5

  We have regular checking and savings account at Wells Fargo which has been fine, on par with other major banks I’ve used. However, for anyone considering a mortgage, I cannot recommend their mortgage consultant Matt Denning enough. He is incredibly knowledgeable, friendly, and professional. From our first meeting, I knew we had made the right choice. We were completely new to the home buying process and by the end of these past few months, I feel like an expert. I asked an embarrassing number of questions and on the rare occasion when he didn’t already know the answer, he found it for me. Matt even took the time to go through my loan details line by line the night before closing because I was feeling nervous. We will continue to use Matt as long as he’ll let us!! Thanks Matt!!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Savanna. I’m glad to read you've had a wonderful experience while working with Matt, and I've made sure these kind words are forwarded to him and his manager. Have a great day! -Jessica, Wells Fargo HL Social

• E

  Elika Seumanutafa
  2

  I was frustrated when I called to set up an appointment with a banker and they transferred me to JORDAN. This girl I use to go to at the new location in Woods Cross before it close for a temporary time, and now they moved her here and it’s a disappointment. The questions you guys ask are just so off. I felt uncomfortable when she start talking about my credit. Girl please I know what I’m doing. Thank God I didn’t get to set up an appointment with her today. She never helps with anything but good at asking uncomfortable questions. I remember seeing her at the new location in Woods Cross last year and the same thing she pretty much laugh at my face across her desk at me telling me there’s nothing she can do to fix the issue but it only took me one phone call to the customer service to get it done it was that simple but she doesn’t know how to do it and she’s a banker. But thank you Jennifer for helping me with my account.

  Response from the owner

  Thanks so much for your feedback, Elika. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  Doug Hartill
  1

  Over the years, I have banked with many, but this branch by far was the absolute worst to deal with. For starters, this location is only accessible from one entrance, with the other entrance blocked off as OUT only. Next, I try and deposit cash to my parent's account, and they proceed to say they cannot accept cash deposits unless my name is on the account. So let me get this straight, you are more trusting of a Check that could bounce than straight cash? This policy is a perfect example of how Wells Fargo is out of touch with their customers YET AGAIN, making life difficult for their customers. In an effort to stop money laundering, they make it very inconvenient for everyone.

  Response from the owner

  Please accept my apology for your experience, and the inconvenience this has caused you, Landon. Could you email me at [email protected] with your Google username and more details about your visit? Please remember to mention you posted a review on a Wells Fargo location so I can forward this matter appropriately. For your security, I ask that you refrain from sharing account numbers. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jessica Gibson
  1

  I stood in line for 10 minutes while two tellers spoke to a customer about someone's mission. Then Kyle who was working the drive up window told me he could help me, told him that I needed a money order and he said he would be right back. A car then pulled up to the window and he helped that customer instead of helping me. He had to come back and ask me what amount I needed the money order for then told me at first it was $5 for the money order. Then changed it and said anything over a $1000 required it to be a cashier's check which is $10. Why am I being charged to get a cashier's check or money order when I have an account with them? I think it's absolutely absurd to charge your customers for money orders and cashiers checks!

  Response from the owner

  Thanks for your feedback on this location, Jessica. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your this and your fee concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• K

  Kelly Behunin
  1

  Wells Fargo is garbage. Terrible to work with. Terrible customer service support. Not helpful. I am done with them, and I will be transferring all my funds elsewhere. This is a company without a soul. This is Satan's favorite company. Satan makes all his withdrawals and deposits here. Satan took out a loan here and uses the funds to steal souls. The souls of Wells Fargo employees.

  Response from the owner

  I'm very sorry to see your review, Kelly. Did you have an experience at this branch that made you feel this way? Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• D

  Dakota Martinez
  1

  Terrible service, both times I've gone. One of the "personal" bankers had said out loud about one of the lady's credit card info. He had said that she had overdue problems while at the window. The whole office heard it, should have said something. The teller ran my check through twice and jammed it both times, surprised it didn't rip. Go to the Main Street one, tellers and im"personal" bankers all need to get a check on what they are doing. Nobody likes a pushy bank. Won't come here again.

• C

  Chris Hatch
  4

  Fast service and friendly tellers. However, I'm not sure if it's WF customer service policy to thank each person by name, but I have a lot of different clients I make deposits for and they assume I'm the account holder. I'm used to it, but it's very confusing to my kids!! Hahaha!!