Wells Fargo Bank N Denton Tap Rd, Coppell

Wells Fargo Bank Reviews

• A

  Adam Jameel
  1

  I scheduled an appointment for wire transfer at 4:30 PM but had to wait 40 min until someone volunteered to help, so even if you scheduled an appointment and you got all these confirmation texts and emails still there is no guarantee that you will be served, imagine all this technology we have today and they still can not make it, Coppell is deserving more than this, this poor customer services will bring this bank reputation down but looks like they don't care, one of the biggest banks in the US has short staff! MY QUESTION IS: If I am 40 minutes late for my appointment, will they excuse me and provide me with the service I want? I'm sure they will not.

  Response from the owner

  Thank you for your detailed review, Adam. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• c

  ccie Singh
  1

  Worst employees at this location. Most are here to collect the paycheck. There is no attitude of customer service. Everyone is seating idle, there are no customers in queue, yet they refuse to work. Please do not respond to this post as that adds to insult. if anything, you want to do train your employees to earn their salaries.

  Response from the owner

  I'm so sorry that you felt you had a one star experience at this location. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• B

  Brendan Kelley
  1

  We were told that we needed to schedule an appointment to open a new account. The first available appointment was about a week away. I scheduled an appointment, and have now been waiting over 25 minutes pay that appointment time, still not having been helped. The tellers cannot estimate when the banker will be available for the appointment. This branch will probably close, given the lousy customer service and lack of staff.

  Response from the owner

  I'm very sorry to learn about your experience, Brendan. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• E

  Enrique Centeno
  5

  The customer service provided by Alexus was amazing! I’m glad she assisted me today.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Enrique. It’s wonderful to see that you’ve had such a positive experience with Alexus. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• B

  Bryan Sanson
  1

  I walked into the Coppell, Texas branch to open a new account. I was told that all bankers were in a meeting and that I'd have to wait 20 minutes. I chose do leave and not work with this branch. Why make the client wait in the middle of the afternoon? If a client is in the branch you stop what you are doing and help them out.

  Response from the owner

  Hi, Bryan. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• N

  Naveed Ahmed
  3

  Update: After I messaged them, they refunded the monthly fee. I'm upgrading to 3 stars. Original review: I've dealt with a few different banks. Wells-fargo has been the worst. When my debit card expired they didn't send me a new one. Every bank I've worked with has done this automatically. When I called them to send me a new one, they said I have to come in to request it. During the covid craziness. I want to minimize my exposure and they insist I have to come in for for this. I decided to close my account and transfer my money out. Guess what, they slam a monthly fee and my account is now negative. Guess what, I can come in to pay this. Avoid this bank at all costs. There are plenty of other banks who treat you like a valuable customer.

  Response from the owner

  Hi, Naveed. Thank you very much for taking the time to share what happened as well as the update on your fee concerns. I’m very glad to read we were able to remediate this for you. Please don’t hesitate to reach out to us should you need support in the future. -Shaun, Wells Fargo HL Social

• J

  J
  1

  The young manager does not implement policy among staff.

  Response from the owner

  I’d like to know what makes you say this. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  Kayleigh Norris
  1

  Needed a direct deposit form printed out that had my name labeled on it somewhere for new job (the form online doesn’t provide your name). So I have to come in and there was only one banker working and a ton of people waiting. When I first got here, there was only one person in front of me and it took forever. All the while, Mark, the manager on hand was fiddling in his office doing nothing. I’m writing this review because that’s an example of such poor management. The bank doesn’t close until 5 and he leaves early (3 pm), with seeing a line of customers needing help from a banker and instead of helping out (I guess that was above him), we are now left still waiting on the overly chatty banker.

  Response from the owner

  Hi, Kayleigh. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Ruby Valenzuela
  5

  Team in this branch is great! The branch manager Amber was very helpful and made sure I was taken care of. She had Amudha assist me with the service I needed, she was very professional and prompt. I literally was in and out in less that 10 mins! Thank you so much ladies!

  Response from the owner

  Hello, Ruby. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Shannon, Wells Fargo HL Social

• c

  crystal Riddle
  5

  I would like to thank Thonny for going above and beyond to help me yesterday. I was having a bad day and as I was depositing a lot of my Christmas money in the ATM it got jammed and only deposited 1 cent. I went inside and explained what happened and the young lady told me I would have to wait 2 to 3 days to receive my deposit on my account. I would have to call customer service. She saw the disappointed look on my face and had Thonny help to see if I can speed up the process cause it was the holidays. Thonny made it happen in 2hrs! I was literally crying cause I didn't think I was gonna be able to buy any Christmas gift before I left out of town. Thanks to Thonny I did! Not a lot of companies would have done what they did. Great customer service!!! Thank you soooo much and Merry Christmas!

  Response from the owner

  This is so wonderful to read, Crystal. Thank you for taking the time out of your day to share this positive feedback. -Shaun, Wells Fargo HL Social