Wells Fargo Bank Market Pl Blvd, Irving

Wells Fargo Bank Reviews

• V

  Vicki Robles
  1

  I reached out to this bank over a month ago to set up 3 business accts. I provided my documents and was informed that I would receive a call back within a couple days. I have waited over a month. When I call to inquire about my documentation to proceed with next steps, a younger male picks up and tells me I am unable to speak with Lenny (the personal banker) and that he will relay the message. I wait and NEVER get a call back. When I call again this same young man hangs up on me and is very rude. The customer service is the WORSE I have ever experience and that young man needs to be fired. I ask to speak to a manager and he hangs up or tells me no one is available. How can I do business with a bank I cannot even talk to. I expected soooooo much better from Wells Fargo, this is a huge disappointment

  Response from the owner

  Thank you for your detailed review, Vicki. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• Q

  Qubayl Alqahtani
  1

  I had the worst experience at this branch. I wanted to send some money overseas and I know there is an option to do it online but I prefer to do it with a banker as way of double checking the correct number. I was refused service by the one of the bankers, I wasn’t able to see his name but he is a younger Hispanic guy with glasses. I was the first to enter the facility and the banker told me that I need to come back in one hour or wait in the lounge because they are very busy but there was no other customers. I went to sit in my car and see the banker come out five minutes later to take a break in his car next to me getting food talking on the phone. In my head I’m thinking I thought they were busy and it’s not even lunch time yet. I go back in and see this same banker assisting 3-4 guys which showed up and ignored basically refusing service to me. Then the assistant manager came to me and advised me that the banker is “busy” and I should just do whatever I need online. I tried to explain to him that I needed a second set of eyes to confirm I have the correct account number, yet he kept telling me to do it online. If I wanted to do it online I would not go to the bank branch. I left there after waiting 2 hours and not getting what I needed to get done. This was my experience for this Wells Fargo Branch, and I’m very unhappy with the way I was treated.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  Neena Stodden
  1

  Opened bank account with promo offer online. Scheduled transfer at same time which showed accepted. Also approved for credit card. I met with Jorge M for appointment. He told me offer was not valid as transfer was not completed. Unfortunately he made no attempt to assist with issue. Disappointing experience all around. I had hoped for better from a large bank.

  Response from the owner

  Hi there. This experience is not acceptable and surely is not the kind we strive for, Neena. I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• N

  No fi
  1

  Bring a lawn chair you will be standing in line for about an hr maybe snacks and entertainment.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• I

  Igor Geyfman
  5

  Met with Lenny who helped me open a checking account. Great experience and happy to work with someone focused on building positive relationships with customers. Did a great job of guiding me through the process and a products. Thank you!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Igor. It’s wonderful to see that you’ve had such a positive experience with Lenny at this location. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• P

  Patrice Thompson
  1

  Just went into this branch because it was on the way. Won’t ever go back. The teller was great but the banker was rude. We have 15 accounts at this bank and just needed something notarized. Not only was I told it would be a long wait, the young unprofessional banker was rude. I’m going back to the Copper branch where they are awesome.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Patrice. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• B

  Bilesh Ganguly
  4

  Helpful and courteous staff. The wait is generally not long.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• B

  Brett Johnson
  5

  I unfortunately had some fraudulent activity detected on my Wells Fargo debit card so I stopped by this branch to clear things up. The teller and banker I talked to were very friendly and helpful. In about 10 minutes everything was locked down and straightened out, and a new temporary card issued. I did all this on a Friday morning, and my new permanent card was in my mailbox the following Monday. I couldn't have asked for a faster or easier resolution. I don't go to the bank very often anymore, but wouldn't hesitate to return here if needed.

  Response from the owner

  Hello, Brett. I’m happy to see the team members at this branch were able to assist with your urgent matter. Thank you so much for this feedback and have a great rest of your day. -Shannon, Wells Fargo HL Social

• A

  Ashutosh Sharma
  5

  I was bit shaken up by Wells Fargo scam few years back. Bit hesitant while dealing with them. But my mortgage got transferred to them and started working with them. During last 2 years - at least around 20+ visits per year. Not even a single time - I felt that they are doing anything less than treating customers with respect, solving their problems and working for the interest of customers. May be Wells worked a lot towards lost reputation but for me this is one of the best brick and mortar bank branch among all big banks. Yes, nobody can beat my favorite ally bank. But if you are looking to have an account in big bank-then for Wells and this branch. I truly feel that some people in Wells few years back screwed up but some branches like this are working really well to get back that reputation.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Ashutosh. It’s wonderful to see that you’ve had such a positive experience at this location. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• J

  Jaishankar Siddagangappa
  1

  Lazy, careless staff who don't listen to customer request correctly. They wasted a whole bunch of time moving me from a teller (Ana) to the Banker and then back to the teller. I have been banking with Wells Fargo for over 17years , not anymore. They weren't even apologetic for having criminally wasted my time when the issue could have been resolved in a matter of minutes, had the teller listened more carefully or double-checked what I needed. When I requested to talk to the Branch Manager, Natasha, the Banker who assisted me said this branch doesn't have a manager. Surprised and disappointed.

  Response from the owner

  I'm sorry you were upset after visiting this branch. Could you email me at [email protected] with some more details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social