Mobility Credit Union N Belt Line Rd, Irving

Mobility Credit Union Reviews

• J

  Jen Chambers
  1

  I kept banking with Mobility after they closed all the locations in my city. My new debit card seemed to have gotten lost in the mail, so I called and requested a new one. I was told it was on the way, but that one never got sent out either. I did eventually get a new one, but it should be automatic. It shouldn’t take me three calls. I called to alert them of upcoming European travel. I was told everything was fine. A week later, the DAY before my trip, they called me and told me that my debit card would not work in the countries I was visiting. These were developed countries. No valid reason was given why. It really stressed me out before my trip and I STILL don’t understand why the first person said it was fine when it wasn’t. I would have been able to deal with it if I had had more time and the first person had done their job correctly. After these issues, I decided to move the funds in my IRA (which was underperforming compared to my other one anyway.) They made it as difficult as possible for me to do so. Thank god I had an actual bank that was willing to help me get a seal that I needed, because these people were not going to help at all.

• S

  Steve Martin
  5

  I have been a member for 23 years and do all my primary financial banking with Mobility. Recently bought a new car and Linda quickly got my paperwork done and processed. I love that I can do all my business without having to go to a branch. Great service once again and I will continue using Mobility.

  Response from the owner

  Thank you for your feedback. We strive to make all member experiences pleasant. Thank you for being a valued member of Mobility Credit Union and we look forward to serving your future financial needs.

• B

  Brandon Sinor
  5

  This is now my 3rd auto loan with Mobility. I can not say enough good things about Gage. He is always engaged, and provides top notch service. This is certainly my goto bank for my lending needs.

  Response from the owner

  Brandon, thanks for reviewing us! We're glad we were able to meet your needs and expectations. We look forward to serving you in the future and appreciate you being a member of MCU.

• B

  Birjis Chinoy
  5

  I have been very happy with their service. I have financed two cars and have received outstanding service and better rates than other credit unions or banks that give lower rates for short periods only. Mobility Credit Union does better and I am very happy with my experience.

  Response from the owner

  Thank you for taking the time to provide this feedback. We love to help our members achieve their financial goals. Also, thank you for being a member of Mobility Credit Union.

• G

  Graham Dobbs
  5

  Outstanding service and a caring team at Mobility. From the moment I spoke with Linda H., I knew I would be taken care of. Linda was very thorough, clear and diligent, making sure I got the best deal. If you don’t know Linda and the mobility team, or should change that!

  Response from the owner

  Graham, thank you for sharing this feedback with us. We are glad you had a great experience with Mobility Credit Union and look forward to helping you in the future.

• E

  Ediee Diaz
  4

  If you do business with them, be prepared to contact them. You can go online and hit the "contact us" button Online registration process was finicky, and I am tech savvy. Better to be on the phone with them during this process while you are in front of a computer because I had many issues and had to call repeatedly. Luckily I found that "contact us" fill out form on the page. I had to call them to get my account number and information. It is not sent to you with any loan information. I got disconnected accidentally on one phone call...the line went dead...perpetually on hold during a transfer. Set up bill pay or direct deposit money into the savings account and transfer money in order to prevent high fees. I was upset with the amount of effort it took to get everything set up because it is so simple with other banking institutions. ------------- My advice - get your applications and tech stuff in order so that it is user friendly...even your phone systems. Pay the extra dollar to ensure it is functional. Stars changed from 1 star to 4 star because of patient, active, and attentive customer service. -------------- Edit: 12/16/2019 - this bank has great customer service. Every question I have ever had has been answered quickly and effectively. I don't regret banking with this credit Union at all.

  Response from the owner

  Ediee, thank you for your feedback. We are sorry you had such a bad experience with us. We strive to make all customer interactions pleasant and memorable. We are happy that we were able to improve your customer service experience with Mobility Credit Union. Thank you for being a member and please give us a call at 214.574.2000 if you have any further questions.

• A

  Aliahs Daniels
  5

  I love this Credit Union. Anytime I have an issue I bring it to them and we quickly resolve it. They are the best help and all of the staff is really nice. I recently moved all of my loans to this credit union and it has been the best decision I have made.

  Response from the owner

  Thank you for taking the time to write this review! We are so happy you are a member with Mobility Credit Union and look forward to serving your future financial needs.

• D

  Danette Barry
  5

  I love Mobility Credit Union! My husband and I have been members for many years. The staff is super nice and helpful and their mobile app rocks. We have our primary accounts and loans with them as well as a safe deposit box. Mobility CU is a great place to bank!

  Response from the owner

  Thank you, Danette. We look forward to helping you Bank Without Boundaries!

• A

  Angel Jung
  1

  Worst Credit Union ever! My husband financed his vehicle through Mobility Credit Union. Two months later, another driver recklessly and without paying attention, pulled out off a side road and collided with my husband. The vehicle was totaled. We only made two payments at this point (for April and May of 2019). Our next payment was due June 15th and their latest letter dated July 22nd, stated the last payment was made June 18th, this is most likely the check our insurance company sent for $18,000.00, which should've covered several monthly payments. We also filed a claim with the GAP company (kids, never buy a vehicle without GAP insurance) and we are waiting for them to process the claim and pay off our loan. By July 22, which even in the worst case scenario should only be 7 days after the next due date, we received multiple letters from this Credit Union. First "Past Due" notice, 2nd "Past Due" notice, FINAL "Past Due" notice, 3 separate demands for insurance and a 4th demand for insurance threatening to charge us a ridiculous amount for not having insurance on the vehicle, plus a fee because they will purchase the insurance for us. My husband called them numerous times letting them know it's impossible to purchase insurance for a total loss vehicle that we don't even own any longer. He also let them know the GAP company is currently processing the claim and a check will be mailed to the Credit Union once the claim is completed and closed by the GAP company. He was told every time that they "will notate the account" and not worry about the letter he just received. These letters arrive every other day!!! He calls every other day and the agent has "no record" of him calling before. They were quick to report to the credit bureaus and damage his credit, even after their agent admitted that the letters were unreasonable and contained impossible demands. Now lets say, for the sake of argument, that even though they received a "nice" check, they still require us to make regular monthly payments. In our case, I believe, they should've made an exception, because we did in fact purchase GAP insurance which will cover the remaining balance and they were aware of this, even if they miss that detail, they were informed about it multiple times over the phone. I would still incline to try to understand them, maybe their policy doesn't allow any exceptions, but they could've applied they amount received to at least 2 monthly payments to allow processing time for the GAP company. Even if this is all "impossible", the frequency of the demand letters is ridiculously unreasonable. Also, the demand for insurance on a total loss vehicle and them threatening to fine us and purchase insurance for this vehicle themselves is something I cannot comprehend, no matter how hard I try and how I look at it. Everything that happened was out of our control. The collision was no fault of my husband, the insurance and and GAP insurance companies processing time is something we can't control and the fact that it's impossible to purchase new insurance for a totaled vehicle that we no longer own is just how things work, there isn't anything we could do about it. In any case, if you listen to reason, you will avoid this credit union at all cost and save yourself the headache and trouble that we have to go through. Learn from our mistake and never finance your vehicle through Mobility Credit Union!

  Response from the owner

  Angel, thank you for your feedback. We are sorry you have had such a bad experience with Mobility Credit Union. We strive to make all customer interactions pleasant and memorable. Please give us a call at 214.574.2000 and ask to speak with Jayson Sims, Senior Vice President of Operations, to resolve this matter.

• C

  Chris Hurtado
  5

  I have been a member at Mobility for almost 6 years and I have always had a great experience when working with the Tellers and the Branch Manager. I also re-financed by car loan through Mobility and the Lending Department made the overall process easy and seamless.