Wells Fargo Bank E Dundee Rd, Palatine

Wells Fargo Bank Reviews

• P

  Paul Paton
  5

  Excellent experience from start to finish, in stark contrast to most reviews on here. From the friendly greeting by Peggy the teller, to efficient service from Sal for transactions that had to be done in person, this was a surprising pleasure. Kudos to the manager and the entire team. Certainly a model for other branches. Note: highly recommend booking an online appointment through the website in advance. They were able to accommodate me early!

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Paul. We appreciate your feedback and I'll be sure to forward these kind words. Have a great day! -Nick, Wells Fargo HL Social

• V

  Valentina Pulgarin
  1

  Horrible! I am a working mother I rarely have time to do anything. I need to deposit cash and go out of my wait time drive 20 minutes to go to Wells Fargo because all the others were closed and it said this place was open 24 hours. I come and it’s closed by 5:20pm? I mean at least say that????

  Response from the owner

  I understand how frustrating this situation must've been and I'm truly sorry for any inconvenience. To confirm the services or business hours for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). Thank you for sharing this feedback. -Nick, Wells Fargo HL Social

• T

  Tack Roberts
  4

  Debbie helped me thru an IRA distribution today. I found her and the experience extremely helpful.

  Response from the owner

  I'm glad you got the help you needed, Tack! Have a great day. -Casey, Wells Fargo HL Social

• k

  khakhanang LastName
  1

  Due to the branch closed down. I called up the Palatine location multiple times to make an appointment to see the banker. The next day, my husband get to talk to them they said they cannot make appointment for me. I have to walk-in hopefully I could talk to the banker that day. I drove about 40 minutes to get here and waiting for 2 hours and still waiting. I saw the banker so relax taking their time to each customer and didn't think of other customer who are waiting and how long they have wait went through before seeing them. If Well fargo decide to close down the location, shouldn't they need more bankers?

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Christopher Cardenas
  1

  I was at this branch to drop off a credit card payment for my mother. Because I’m not on the account, the teller (who shall remain nameless) treated me like I was trying to commit fraud. This has not been the first time I’ve had difficulties with Wells Fargo. And this is also why I bank elsewhere. The reviews speak for themselves as do the scandalous national news segments.

  Response from the owner

  I'm truly sorry you feel this way, Christopher. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• R

  Rich Miletic
  5

  I've been banking here for nearly 20 years. I have had business loans, commercial real estate loans, business checking, personal checking and credit lines with them. I have always been treated with respect and fairly. They have always removed fees when questioned and respond quickly to my questions. I don't get put on hold when calling like many other banks. They had a couple hiccups and some bad press but this is a solid bank that's competitive with excellent customer support.

• L

  Leigh Behr
  5

  My father passed away a few weeks ago and did all of his banking with Wells Fargo. I went in on a Saturday to provide documentation and have everything switched over. I sat with Ania and she worked with me for an hour and a half getting everything figured out. She was so kind and compassionate about the situation. It was a long process, but Ania got everything done.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Ania. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• D

  Dan Woodall
  1

  Awful, Awful service. I called in to ask a simple question about stopping a check, and a young lady put me on hold for 10 minutes. I hung up and called back, and someone else answered. I could hear the first girl giggling in the background, and it was clear the two were talking while I was on hold. The new lady transferred me to a calling card center, that was in no way affiliated with Wells Fargo. Management needs to train their employees better, and not have them screwing around while paying customers are on the phone waiting. luckily this is temporary business I have with them. this branch is extremely unprofessional, and I would never regularly do business here. If I could give it half a star, I would.

  Response from the owner

  I apologize for the phone service you received, Dan. We certainly don’t want you to have this impression of us. Please provide some more details about what happened to [email protected]. Be sure to include your full name, phone number, address, and mention you posted a review on a Wells Fargo location (no account numbers). Thank you. -Liz, Wells Fargo HL Social

• S

  Steven Kasper
  5

  I have been a customer of Wells Fargo for years and I have to say that the team at this branch as been among the friendliest I've ever had the pleasure to work with. When I had a small issue the service manager Barb went above and beyond to make sure I was taken care of and I felt very valued as a customer.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Steven. It’s wonderful to see that you’ve had such a positive experience with Barb and the other team members at this location. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• A

  Ajiambo Sifuna
  1

  This is a terrible place to bank. I opened a business account here 6 months ago for a new organization that was just beginning. After 3 weeks, they closed the account and returned the check addressed to the business. The Business had some hiccups and did not take off. So I figured they could just give me back the money, after all, I gave them cash and was the co-signor. Naah! I spent 6 hours being tossed around from customer care, back to the bank, back to their stupid questions (asking me why I waited 6 months to go ask for the money as if it was mandatory to show up immediately). I am a signatory on that check, and have all the documents to prove. I do not want to open a business account anymore. When I ask to talk to the manager, they lie to me that she is on vacation until next week. What about the regional manager, they give me a number to one of the tellers in there? This is the same Wells Fargo that has been illegally opening accounts in people's names or stealing their information.