U.S. Bank Branch N Rand Rd, Palatine

U.S. Bank Branch Reviews

• G

  Gurvinder and Prabhjot
  1

  Had to take time to call out and warn others on using services of this bank. They are not transparent in terms of new offers to bait you in as customer then getting you with the fine print when it comes to giving offer rewards especially when they were the ones setting you up as new customer and should have done it right per the offer terms. Never trust such people specially for things as important as banking needs

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Gurvinder and Prabhjot. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 5049. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• P

  PULKIT SHUKLA
  1

  I wish i could give less than 1 star. I came here to open a Checking account. I was told i need an appointment and next day i come here with an appointment and still i have to wait to 20 minutes to get any service.

• R

  Rob Council
  5

  I'm a long time U.S. Bank customer. The service and experience is always topnotch!

  Response from the owner

  Thank you for your kind words, Rob. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• A

  Anastassiya Kovalenko
  1

  Terrible one. Asked for the manager, never get her. Manager there from 9 to 4 and basically you need to have day off in order to see her and suddenly she is not available! US Bank put hold to all my accounts so I cannot even pay my cc online! And only manager can release the hold but some unprofessional lady said that I have to contact branch where I opened that account but I don’t even know if it’s still open! I would put negative 10 stars for particularly this branch and US Bank in common! Don’t do business with them EVER!

  Response from the owner

  Hello Anastassiya. We thank you for taking a moment to share your experience with us. We never want to see a customer unsatisfied with their visit, and we would like to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 1989, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Marcelino Gonzalez, II
  1

  I spent one hour here telling Mr. Carlos here that the hold was released from my personal checking account of US Bank. We are more than an hour at this location for Fraud Liaison to tell him the same thing I told him of the hold being released if I were to come in person and show my Federally issued identification. Any who how, it was a long wait and many issues but funds were finally withdrawn and now I can feed my children brunch instead of breakfast. Life is not easy for a disabled veteran of the US Army with children and cats that he raises by himself because his ex spouses wanted to leave him stranded after taking his money through divorces and fraud. And, this location needs a lot of work. Hire someone to clean, sanitize, and remove all of the space dust. We do not allow this to happen at all in the US Army. Hooah!!!

  Response from the owner

  We are so sorry to hear this was your experience with the branch employee, Marcelino. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss the concerns you presented above, please send us an email with your phone number to [email protected], including reference number 10475. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• V

  Vladimir Siryakov
  1

  Horrible place and branch. I was work with us bank over 3 years never had any problem with deposits. But last to deposits was on hold for 8 days, and they made deposit without letting me know that it would be hold. Second deposit I asked for any hold that could be they told me -hold on ill print you out. She made deposit and showed me hold for 8 days I told her that I'll not make that deposit but she told me it's too late. That's nonsense!!! Unprofessional people! And now my account is negative -16000, cause I put 18000 deposit that bring me 4000 next day and 14000 after 8 days. But that idiot took 18000 back, so she took my $2000 and now I owe 16000 to bank! Bullshit !!!

• B

  Brittany Swoik
  1

  TERRIBLE MANNERS AND CUSTOMER SERVICE. If I could give negative stars I would. Changed their “account fee policies” and claim they sent a letter, never received a letter and let our account rack up fees with zero remorse. Easiest decision ever to close accounts.

  Response from the owner

  Hello Brittany, we never want a customer to feel uninformed about fees being assessed to their account. We can definitely take a closer look into your concerns, but we'll need to speak with you first. If you would like us to reach out to you, please email your phone number and reference #2522 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for reaching out to us with your concerns. ^Kim

• H

  Heyoka Muse
  5

  I love this bank. The people that work there are always very nice as well as personable They are helpful. The manager is especially great!! Excellent bank to do business with as they really take the time out to explain and help .

• A

  Alexandra Palkovic
  3

  The hours listed online for this branch are incorrect. We drove 30 minutes because this was listed as the only US Bank in the area that would be open until 4:00 on a Saturday, only to arrive and find the branch had closed at 1:00. Very disappointing and a huge waste of time.

• J

  Joshua Boutros
  1

  Very rood manager they don't know how to bank at all and they don't care about customer and they have no loyalty to their customer.